The document describes the Enterprise Knowledge Management System (EKMS) implemented at the Universiti Teknologi MARA Malaysia library. EKMS includes several components to manage knowledge: 1) an e-forum for discussions, 2) community information services, 3) an FAQ repository, and 4) tools for broadcasting searches, aggregating content, customizing user interfaces, and more. It aims to organize the library's knowledge assets and facilitate information sharing within the university community.

1. ENTERPRISE KNOWLEDGE MANAGEMENT SYSTEM (EKMS)

2. ENTERPRISE KNOWLEDGE MANAGEMENT SYSTEM (EKMS) oleh AHMAD FAIZAR JAAFAR faizar@salam.uitm.edu.my http://faizar.onestop.net Unit Web & e-Komponen Bahagian Sistem & Teknologi Maklumat Perpustakaan Universiti Teknologi MARA Malaysia

3. ENTERPRISE KNOWLEDGE MANAGEMENT SYSTEM (EKMS)

4. ENTERPRISE KNOWLEDGE MANAGEMENT SYSTEM (EKMS) Portal Enterprise Knowledge Management System (EKMS) consist of: 1. E-FORUM E-Forum provides library users a platform for managing discussion forum groups and community interest groups. Users are able to provide a way to air the users' views, collaborative ideas, and to get people interested in using the community online functions. 2. COMMUNITY INFORMATION SERVICES CIS (Community Information Services) encourages the community-wide communication and collaboration efforts within the library community. CIS increases information sharing among unconnected people or groups thus fostering strong and close community. A successful CIS will be a point of reference for a trusted source of information and knowledge for the community. Anyone who uses CIS will be provided with accessible, credible information and referral services in a friendly and efficient manner.

5. ii) E-COMPONENT (VIA PORTAL PTAR) Continue… 3. FAQ MANAGEMENT FAQ Management is a repository of FAQ pertaining to the department/faculty. FAQ Management is used to manage frequently asked questions, which is organized according to subject area. Users can view the questions of interest according to the subject area defined. 4. INFO CASTER Info Caster provides the library with the facility for the users to conduct broadcast searches to multiple information sources via the Web. Result sets can be selectively stored in pre-determined repositories and displayed via Info Mint at My Domain Gateway or InfoFeed. 5. INFOFEED InfoFeed unleashes a powerful web sniffer which is able to auto extract ‘recent updated documents’ sourced from pre-determined diverse digital repositories, be it internal or external , and display these documents in a single aggregated format.

6. ii) E-COMPONENT (VIA PORTAL PTAR) Continue… 6. MY DOMAIN GATEWAY (MDG) MDG provides the library with the facility to organize relevant information according to the user’s profile based on user’s requirements. Users are provided with their own personalized page from which to view current information of interest. These suite of components extract, filter, analyses content that is stored in EKMS and ILMU repositories and provides display facilities in a single aggregated manner. 7. PATH FINDER Path Finder provides the library with the capability to build and maintain the corporate knowledge taxonomy. A user interface will be provided to allow users to visually navigate through the knowledge items lodged into the knowledge taxonomy that encourages knowledge discovery. 8. VIRTUAL REFERENCE BAY (VRB) VRB provides the library with the facility to organize relevant information according to pre-determined groups or classes. These suite of components extract, filter, analyses content that is stored in EKMS and ILMU repositories and provides display facilities in a single aggregated manner.

7. ii) E-COMPONENT (VIA PORTAL PTAR) Continue… 9. WHATS’S NEW What’s New is a series of e components and crawlers that is able to seamlessly extract latest content sourced from relevant dispersed repositories, filter according to pre-determined categories and display at the Faculty portlet via EQUIP. These suite of components extract, filter, analyses content that is stored in EKMS and ILMU repositories and provides display facilities in a single aggregated manner. 10. EKMS FOUNDATION EKMS Foundation is an integral component in a KM infrastructure. All management of policies and regulations are administered at EKMS Foundation. 11. PURCHASE RECOMMENDATION The shopping list function allows Users an alternative method of item selection. Items recommended are displayed on the Web organized by subject area / faculty. Users are provided with the option to select the items displayed for purchase. Users are also provided with an option to enter their own requests.

8. ENTERPRISE KNOWLEDGE MANAGEMENT SYSTEM (EKMS)

9. KERNEL Acquisition Cataloguing Circulation Serials Indexing & Abstracting Foundation Infotrack Fund Accounting Authority Control SMART TOOLS Paramips Z39.50 Web OPAC Stock Check Parable Parasord IRIS EIS MAPI I/F Smart Card I/F Unicode Enabler Receipting Info Retrieval Accelerator DB Setup/ Access Organizer RFID I/F Databridge ILL Union Catalog - BDMS MUST ESTIM E-COMPONENT Repository Management E-Doc Delivery E-SAM Personalisation Revenue Management Facilities Management E-Billing CIS Research Facilitator E-Works Copyright Management Membership Management Academic Forum ATM MOM Taxonomy Manager Search Engine Metadata Manager Digi-Net Meta-Net EKMS TOOLS Virtual Reference Bay Purchase Recommendation What’s New eForum FAQ Management Pathfinder InfoFeed InfoCaster My Domain Gateway Community Browser EKMS Foundation Content Summarizer Content Categoriser A suite of over 50 Modules that helps Organizes Information ENTERPRISE KNOWLEDGE MANAGEMENT SYSTEM (EKMS)

10. ARCHITECTURE / INFRASTRUCTURE

11. UITM Branches Internet Users INTERNET Leased Lines Intranet Users Multi-tiered Security managed by PSMB CD Networking Servers & Jukebox NAS Box for Digitize Materials Staging & Testing servers Router and Switches Web Application servers KM, ILMU & e-COMPONENT Informix Database Satellite Libraries THE ARCHITECTURE IN PLACE

12. Metadata Repository Server Farm ILMU Servers KM Server Central Digital Collection CLIENTS Remote Site Remote Site Remote Site Remote Site Remote Site Providing excellent service via a knowledge repository of over 2 Million books, articles, theses, question papers .. accessed from 12 Branches and 9 satellites centres. THE ARCHITECTURE IN PLACE Distributed Content Object Server Distributed Content Object Server Distributed Content Object Server Distributed Content Object Server Distributed Content Object Server

13. INFRASTRUCTURE – HARDWARE Metadata Repository Server Farm ILMU Servers KM Server Central Digital Collection BDMS Servers MOM Servers ITEMS DESCRIPTION Servers Server ILMU Server ILMU 2 Server IBMNAS / SAN Server BDMS/TAXONOMY Server MOM Server ESTIM Server EKMS Server CD NET Server Digital Collection Server CCTV FACILITIES IT CENTRE (LAB) LCD PC Note Book Printer Scanner Network / WiFi Hotspot LED / Digital Clock Info Kiosk Radio Frequency Identification Detection System( RFID) -Digital Tags -Digital Library Asisstant -Digital Staff Work Station -Digital Self Check Machine -Digital Conversion Station Distributed Content Object Server

14. RFID Enabled Digital Library Assistant Self-Check Staff Workstation RADIO FREQUENCY IDENTIFICATION DETECTION SYSTEM ( RFID) Intelligent Gate

15. INFRASTRUCTURE - NETWORK NETWORK CENTRE 10 GE BACKBONE

16. INFRASTRUCTURE - NETWORK WiFi & HOTSPOT AREA 1 PHSB 9 PHS 8 1 PPP (Puncak Perdana) 7 2 PJO (Jln Othaman) 6 2 PFSPU 5 5 PTAR 4 4 5 PTAR 3 3 7 PTAR 2 2 6 xi. Aras 1 (ruang baca lewa) 1 x. Aras 1 (bilik 24jam) ix. Aras 1 (ruang menunggu) 1 viii. Aras 1 (bilik taklimat) 1 vii. Aras 1(bilik mesyuarat) vi. Aras 2 (wing B) 1 v. Aras 2 (wing A) 1 iv. Aras 3 (wing B ) 1 iii. Aras 3 (wing A ) ii. Aras 4 (wing B ) i. Aras 4 (wing A) PTAR 1 1 Diluluskan Lokasi yang dipohon Bahagian Bil

17. INFRASTRUCTURE - IT CENTRE PENDAFTARAN PUSAT IT COMPUTER LAB INFORMATION SYSTEM (CLIS) PERKHIDMATAN CETAKAN SMART PRINTING SYSTEM (SPS) PENGAWALAN PENGGUNA NETOP SCHOOL

19. SOFTWARE DESCRIPTION ITEMS ILMU Perdana LIBRARY SOFTWARE Alchemy Database 6.0 Alchemy Web Server NetOp School - Student NetOp School - Teacher IBM Content Manager e-lar Surveillance System Abby Fine Reader Microsoft Office Macromedia Director 8.0 Macromedia Flash 5.0 Macromedia Studio MX Adobe Photoshop CS Adobe Illustrator CS Adobe Acrobat 7 Adobe After Effect Adobe Premire End Note Lain-lain Perisian Microsoft Windows / Unix IBM AIX/ Linux SOFTWARE APPLICATION