XYZ Ltd is an Indian multinational IT services company headquartered in Bangalore, Karnataka. It began a full-fledged knowledge management (KM) program in 1999 with the aim of establishing a "lean once, use anywhere" paradigm. XYZ Ltd primarily manages knowledge using three central repositories: The Knowledge Shop (K-shop) which is the most common, the Process Asset Database (PAD) containing project documents, and the People Knowledge Map (PKM) locating experts. The KM program and repositories have led to benefits like increased profits, share value, customer satisfaction, and faster innovation.

1. Submitted by:
Jasvika Bisht

2.  XYZ Ltd is an Indian multinational Provider of business
consulting, technology, engineering and outsourcing services.
 It is headquartered in Bangalore, Karnataka.
 It is the third largest India-based IT services company.
 It has 67 offices between US, India, China, Australia, Japan,
Middle East, UK, Germany, France, Switzerland, Netherlands,
Poland, Canada

3.  XYZ Pvt Ltd began a full fledged KM program in
1999
 Aim : To establish a “Lean once, use anywhere”
paradigm.
 At XYZ Pvt Ltd knowledge is majorly managed
using three centrally operated knowledge repositories
:
 The Knowledge shop (K-shop)
Process Asset Database (PAD) and
People Knowledge Map (PKM)

4.  Central repository around which all knowledge
sharing initiatives are built.
 Most common amongst employees
 Built on Microsoft site server technology
 Accessed by employees through XYZ intranet called
– Sparsh.
 Allows for online search and sharing of content by
employees.

5.  Online system to capture the ‘as is’ project
deliverables.
 Contains project plans, database design references,
development and test plans etc.
 Employees can search related documents based on
project code, project type, customer type, customer
name and so forth.

6.  Knowledge diary of experts in varied fields
 Allows employees to locate and search
experts.
 It provides multiple nodes and topics to the
employees.
 Various expert technology enabled teams can
be contacted through this portal.

7.  Common window for all the KM systems at
XYZ Pvt Ltd.
 The home page consists of official policies
and documentation, press releases and articles,
web based in house information system.
 Email : Employees have access to support
bulletin boards for official announcements as
well as technical and personal queries.

8.  Every project maintains a project based
knowledge repository
 Effort and cost is reduced by reusing
knowledge in the form of conducting weekly
knowledge sessions.
 The project manager defines the KM activities
in the project plan, thus serving as a guide for
team members to follow.

9.  Asset and infrastructure enhancement
 Improvement in profits
 Increase in share value in India and Abroad.
 Provides end-to-end solutions to its clients.
 Continuous improvement in customer
satisfaction.
 Increase in customer loyalty through
knowledge sharing
 Faster innovation is made possible.