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Einmal Dschungel und zurück…
Geschichten über Leadership in der IT
Cosima Laube - #SWA Meetup - Nürnberg (DE)
Cosima Laube / @gazebo_c
https://unsplash.com/photos/J3JMyXWQHXU
Achtung! Experiment.
https://unsplash.com/photos/qL7mba4e8n8
Make this session great again perfect!
Perfection
Game
“Algorithms to emulate helpful
social behaviours”
Perfection Game Protocol
1. Performer indicates start and end of performance
2. Perfectors rate the performance [0..10]
3. Perfectors say what they liked
4. Perfectors offer their improvements to get the 10
● performer: DON’T argue
● perfectors: DON’T be negative
● perfectors: be honest and as precise as possible
See also https://liveingreatness.com/core-protocols/perfection-game/
Perfection Game
heute Abend “Ich gebe Dir n von 10
Punkten”
● “Was ich gut fand, ist …”
● “Um von n zu 10 zu
kommen,
○ wünsche ich mir…”
○ probier’ mal…”
○ ...
The story
https://unsplash.com/photos/z55CR_d0ayg
Once upon a time there was a brave crowd
of Explorers...
Cosima Laube / @gazebo_c
… and a tribe practising a
forgotten “black magic art”:
collaborating meaningfully
and delighting the customer
https://unsplash.com/photos/WgXd5cMYVyM
Cosima Laube / @gazebo_c
3 deep breaths…
… before jumping in the dark jungle
Cosima Laube / @gazebo_c
https://unsplash.com/photos/3WJiY5vBLT0
https://unsplash.com/photos/DWUm9SQV2Uc
Cosima Laube / @gazebo_c
the explorers found traces of that tribe soon
https://unsplash.com/photos/49EKj06dQCc
Cosima Laube / @gazebo_c
“The Devs”
https://unsplash.com/photos/DWUm9SQV2Uc
Cosima Laube / @gazebo_c
Bob Backend
“the guru”
https://unsplash.com/photos/rJ5vHo8gr2U
Cosima Laube / @gazebo_c
Fran Frontend
“the exotic one”
https://unsplash.com/photos/GBEHjsPQbEQ
Cosima Laube / @gazebo_c
Sam Silent
“the one who simply does stuff”
Cosima Laube / @gazebo_c
https://unsplash.com/photos/UQt8lt5DciE
Earl Executive
“(over)C-level manager”
Cosima Laube / @gazebo_c
https://unsplash.com/photos/V9VDd-2s3aE
Sally Seller
“kind of a mini-CEO?”
https://en.wikipedia.org/wiki/File:Kadalan_Sulawesi.JPG
Cosima Laube / @gazebo_c
https://unsplash.com/photos/eOpewngf68w
Cosima Laube / @gazebo_c
diverse group
regarding personality & skills
Cosima Laube / @gazebo_c
ONE team
DevOps BizDevOps cross-functional
Cosima Laube / @gazebo_c
3 areas to grow
your leadership superpowers...
Cosima Laube / @gazebo_c
★ Courage
( → success)
★ Curiosity
( → change)
★ Connection
( → growth)
Cosima Laube / @gazebo_c
https://unsplash.com/photos/qL7mba4e8n8
Cosima Laube / @gazebo_c
https://unsplash.com/photos/Pyjp2zmxuLk
Cosima Laube / @gazebo_c
https://unsplash.com/photos/c7Ev87qEkRc
Cosima Laube / @gazebo_c
https://unsplash.com/photos/ft7vJxwl2RY
Cosima Laube / @gazebo_c
https://unsplash.com
Doing research...
Servant
Leadership ● coined by Robert Greenleaf
(already 1970)
● “shared, relational, global
perspective” (Avolio et al.)
in a (real tiny) nutshell
Cosima Laube / @gazebo_c
https://unsplash.com/photos/jyMTzkGK-qc
Kerngedanken
1. ICH
○ Service-Denken
2. DU & ICH
○ wechselseitige Beziehung
(Leader ←→ Follower)
3. WIR
○ System-Sicht
(vor Individual-Interessen)
Cosima Laube / @gazebo_c
Servant Leadership
Cosima Laube / @gazebo_c
Servant Leadership
Menschen befähigen
& weiterentwickeln
Gegenseitige
Akzeptanz
Vorbild sein &
Verantwortung übernehmen
Demut
(EN: Humility)
Authentizität
Richtung und
Orientierung geben
Cosima Laube / @gazebo_c
https://unsplash.com/photos/jyMTzkGK-qc
Wozu?
Gemeinsam mehr erreichen
● Vertrauen
● Fairness
● Zufriedenheit
● Nachhaltigkeit
● Leistung
Kerngedanken
1. ICH
○ Service-Denken
2. DU & ICH
○ wechselseitige Beziehung
(Leader ←→ Follower)
3. WIR
○ System-Sicht
(vor Individual-Interessen)
Cosima Laube / @gazebo_c
BeLong
(Verbindung)
Be Open
(Offenheit / Neugier)
Be You
(Authentizität / Mut)
https://unsplash.com/photos/NXt5PrOb_7U
Be Here
(Präsenz / Achtsamkeit)
Perfection Game
(→ Core Protocols)Wie?
the tribe team had a new mission...
Cosima Laube / @gazebo_c
Creating a
delighting
new product...
https://unsplash.com/photos/E4XARZNDjzI
Cosima Laube / @gazebo_c
… in a completely new domain...
Cosima Laube / @gazebo_c
… for a brand new target group!
https://purepng.com/photo/26839/render-madagascar-penguins
Cosima Laube / @gazebo_c
“Walking in their shoes…”
Cosima Laube / @gazebo_c
©CosimaLaube,privatepicture
They sealed the deal...
Cosima Laube / @gazebo_c
https://unsplash.com/photos/4e6uqZ3_7pU
Let’s have a kick-off
for the new product...
Cosima Laube / @gazebo_c
Faith Fairy
the jungle “medicine man”
https://unsplash.com/photos/RPUI6gtn49gCosima Laube / @gazebo_c
“Magic breaths”
1. deep breath
2. relax your body
3. what is important now?
Kick-off meeting
check-in activity
Cosima Laube / @gazebo_c
https://unsplash.com/photos/eOpewngf68w
Cosima Laube / @gazebo_c
Be Here
Three breaths
1. breath
2. body
3. brain
the “magic breaths” ;-)
Cosima Laube / @gazebo_c
Be Herethe key to change
(presence part of) mindfulness
regular exercising is essential
Cosima Laube / @gazebo_c
BeLong
(Verbindung)
Be Open
(Offenheit / Neugier)
Be You
(Authentizität / Mut)
https://unsplash.com/photos/NXt5PrOb_7U
Be Here
(Präsenz / Achtsamkeit)
Perfection Game
(→ Core Protocols)
Three breaths
Be You
Cosima Laube / @gazebo_c
Witnessing another kind
of “unusual” ceremony for a kick-off...
Cosima Laube / @gazebo_c
“The Devs”
● awesome new tech stack
(growth, appreciation)
● greenfield project so no
s**cking legacy monolith
(ease, security)
Cosima Laube / @gazebo_c
Earl Executive
● reference client on
the other end of the world
(appreciation)
● make much money
(security)
Cosima Laube / @gazebo_c
https://unsplash.com/photos/V9VDd-2s3aE
Sally Seller
● exciting business domain
(growth)
● work with another culture
(connection)
https://en.wikipedia.org/wiki/File:Kadalan_Sulawesi.JPG
Cosima Laube / @gazebo_c
“The Clients”
● delighting product (joy)
● in time & budget (security)
https://purepng.com/photo/26839/render-madagascar-penguins
Cosima Laube / @gazebo_c
connection
security
ease
growth
appreciation
joy
https://www.cnvc.org/training/resource/needs-inventoryCosima Laube / @gazebo_c
know ur WANTs
and NEEDS
Cosima Laube / @gazebo_c
and share them
vulnerability → trust ...
Cosima Laube / @gazebo_c
The Want List Get pen and paper
(Do it physically! It matters!)
Write as many sentences in the
pattern “I want…” within 5 minutes
Don’t stop writing! Don’t judge!
Don’t question your wants now!
Pro-Tipp: Commit to a timeframe (one week is a good
start) and set yourself a daily reminder.
Writing Exercise
Cosima Laube / @gazebo_c
Know your wants/needs and emotions
● overview of needs and emotions
(yes, there are actually A LOT we might not be aware of):
○ DE http://agile-living.com/wp-content/uploads/2018/08/Gef%C3%BChlBed%C3%BCrfnisListe.pdf
○ EN: on request (cosima.laube@agileliving.com)
● one way to practise in pairs:
○ needs dyad: http://agile-living.com/wp-content/uploads/2018/09/NVC-Dyade-A4-EN-50y.png
● take a training, e.g. http://agile-living.com/trainings/living-communication/
Cosima Laube / @gazebo_c
Be Youthe key to success
helps to clarify your intentions
needs courage
Cosima Laube / @gazebo_c
BeLong
(Verbindung)
Be Open
(Offenheit / Neugier)
Be You
(Authentizität / Mut)
https://unsplash.com/photos/NXt5PrOb_7U
Want-List
writing
Be Here
(Präsenz / Achtsamkeit)
raise awareness
for wants & needs
Perfection Game
(→ Core Protocols)
Three breaths
Be Open
Cosima Laube / @gazebo_c
https://unsplash.com/photos/WgXd5cMYVyM
Cosima Laube / @gazebo_c
howling and war dance sounds….
https://unsplash.com/photos/82AKS6xsmk4
Cosima Laube / @gazebo_c
“Those devs
didn’t test
properly!”
Do you know that?
https://unsplash.com/photos/GGewLGcQD-I
Cosima Laube / @gazebo_c
“If the product
people only
wrote better
user stories...”
Do you know that?
Cosima Laube / @gazebo_c
https://unsplash.com/photos/jJfreew6A84
“I am the guru
who knows it
all…”
Do you know that?
https://unsplash.com/photos/89hxasw-4E0
Cosima Laube / @gazebo_c
Apparently
some other “creatures”
joined the tribe team...
Cosima Laube / @gazebo_c
Dan Denial
“There is NO problem at all”
Cosima Laube / @gazebo_c
https://unsplash.com/photos/i7ZXmllhFfg
Bob Blamer
“It’s obvious that YOU
caused the problem...”
Cosima Laube / @gazebo_c
https://unsplash.com/photos/-KobSuU7b3g
[time-lapse]
First bigger successes...
→ the team grew a bit
Cosima Laube / @gazebo_c
“Just another
meeting! How
on earth should
we do our real
work?!”
Do you know that?
https://unsplash.com/photos/YOML-Wm_eFU
Cosima Laube / @gazebo_c
“If management
only did…
then I could...”
Do you know that?
Cosima Laube / @gazebo_c
https://unsplash.com/photos/jJfreew6A84
Joe Justify
“The circumstances
caused the problem…”
Cosima Laube / @gazebo_c
https://unsplash.com/photos/alEcQuIv-4M
“If I only
contributed
more to the
team’s
success…”
Do you know that?
https://unsplash.com/photos/ewUAtdqQ4wA
Cosima Laube / @gazebo_c
“I am fraud. One
day they find
out that I cannot
properly...”
Do you know that?
https://unsplash.com/photos/8zdEgWg5JAA
Cosima Laube / @gazebo_c
Sash Shame
“I AM the problem”
Cosima Laube / @gazebo_c
https://unsplash.com/photos/xfYiIpHnvhs
“We really
should
(test | refactor)
this…”
Do you know that?
https://unsplash.com/photos/VcRbMldAFU8
Cosima Laube / @gazebo_c
[mumbled with grumpy face]
“So if nobody is
going to do this,
I will do it”
Do you know that?
Cosima Laube / @gazebo_c
https://unsplash.com/photos/DziZIYOGAHc
O. Obligation
“Someone just needs
to act responsibly...”
Cosima Laube / @gazebo_c
https://unsplash.com/photos/YwnF1Sfsagw
The behaviour
of those “creatures”
had quite some impacts...
Cosima Laube / @gazebo_c
https://unsplash.com/photos/cZDwyxjGKig
wore out people’s energy
collaboration “dried out”...
whole team mood went down
Cosima Laube / @gazebo_c
Delivery slow
Lots of bugs
Unhappy penguins client.
... “I read some leadership books…”
Cosima Laube / @gazebo_c
https://unsplash.com/photos/eOpewngf68w
Cosima Laube / @gazebo_c
Those “creatures”
are actually just patterns...
Cosima Laube / @gazebo_c
… how our brain
processes thoughts
about cause and effect
Cosima Laube / @gazebo_c
patterns are layered
NO layer is “better”
than others
it’s all HUMAN behaviour
http://agile-living.com/wp-content/uploads/2018/08/ResponsibilityProcess-EN.png
Cosima Laube / @gazebo_c
you pass ALL the layers
EVERY time
process allows us
to deal with
RESPONSIBILITY
as human beings
http://agile-living.com/wp-content/uploads/2018/08/ResponsibilityProcess-EN.png
Cosima Laube / @gazebo_c
https://unsplash.com/photos/jyMTzkGK-qc
freedom
choices / options
power
Cosima Laube / @gazebo_c
“... like you’re flying in your own mental models”
https://unsplash.com/photos/NXt5PrOb_7U
The layers can serve as a compass…
How to take
real ownership
for challenges?
for individuals
AND for teams
Cosima Laube / @gazebo_c
http://agile-living.com/wp-content/uploads/2018/08/ResponsibilityProcess-EN.png
“Catch Sooner”
Game
0. Identify a behaviour to change
1. Catch the behaviour
2. Change the behaviour
3. Forgive yourself
4. Aim at catching sooner next time
The Responsibility Process®
gamified
Cosima Laube / @gazebo_c see https://www.mindsettlers.com/guide/2MTajnczDiWmSKAQA4gym8
Sources: Responsibility Process
● “cheatsheet”: http://agile-living.com/wp-content/uploads/2018/08/ResponsibilityProcess-EN.png
● poster: https://christopheravery.com/responsibility-process-poster
● The book from C. Avery (in EN) or the (really recommendable!) DE translation
(https://www.dpunkt.de/buecher/13227/9783864905773-the-responsibility-process.html)
Cosima Laube / @gazebo_c
Be Openthe key to change
the curiosity part of mindfulness
Cosima Laube / @gazebo_c
BeLong
(Verbindung)
Be Open
(Offenheit / Neugier)
Be You
(Authentizität / Mut)
learn about & share the
ResponsibilityProcess
https://unsplash.com/photos/NXt5PrOb_7U
Want-List
writing
Be Here
(Präsenz / Achtsamkeit)
“Catch sooner”
game
raise awareness
for wants & needs
Perfection Game
(→ Core Protocols)
Three breaths
BeLong
Cosima Laube / @gazebo_c
https://unsplash.com/photos/WgXd5cMYVyM
Cosima Laube / @gazebo_c
FlipchartausACCDE18Pre-WorkshopmitLeonieMIchaelis(http://dieleonie.de/)
Improvisation
theatre
in a nutshell
Cosima Laube / @gazebo_c
AusspruchvonLeonieMIchaelis(http://dieleonie.de/)aufdemACCDE18
Improvisation
theatre
Cosima Laube / @gazebo_c
Exercise: Human Mirror
❏ Finde Dein Gegenüber
❏ Spiegel - Gespiegelter
für 1. Runde festlegen
❏ los gehts...
Herausforderung: von außen ist
NICHT erkennbar, wer Spiegel
bzw. wer Gespiegelte ist!
https://unsplash.com/photos/GBEHjsPQbEQ
https://unsplash.com/photos/eOpewngf68w
Cosima Laube / @gazebo_c
Keep asking
Open questions to explore & learn:
● “What is … good for?”
● “What is in it for YOU?”
● ….
Other powerful stuff:
● EN: [“Why?”]{5,*}
● DE: [“Wozu?”]{5,*}
● “What else?”
● The Spice Girl Question
… and listen well!
Cosima Laube / @gazebo_c
https://de.wikipedia.org/wiki/Datei:Spice_Girls_(6_janv)_56.jpg
Practise
Listening
It can be fr**king hard
to TRULY listen
Cosima Laube / @gazebo_c
● listen - and stay present
● listen to friends
● listen to “easy” people
● listen to “hard” people
● listen to your self :)
1. join a Coaching Dojo
2. do Walk & Talk exercises
3. dive into mindfulness
4. ....
Sources: Powerful Questions & Listening
● Book: The Coaching Habit (https://boxofcrayons.com/the-coaching-habit-book/)
● Book: The Listening Space (https://www.thelisteningspace.co.uk/)
● Great article and free resource collection on powerful questions:
https://abiggergame.today/powerfulquestions/
● Educate yourself on Clean Language and try experimenting with Clean
Questions:
○ EN: http://agile-living.com/wp-content/uploads/2018/05/CleanLanguage-EN-A7.pdf
○ DE: http://agile-living.com/wp-content/uploads/2018/05/CleanLanguage-DE-A7.pdf
Cosima Laube / @gazebo_c
BeLongthe key to growth
connection with YOU - and with others
practise asking questions & true listening
Cosima Laube / @gazebo_c
Impro
theatre
exercises
BeLong
Be Open Be You
Keep
asking
learn about & share the
ResponsibilityProcess
https://unsplash.com/photos/NXt5PrOb_7U
Perfection Game
(→ Core Protocols)
Three breaths
Practise
listening
Want-List
writing
Be Here
“Catch sooner”
game
raise awareness
for wants & needs
Impro
theatre
exercises
BeLong
Be Open Be You
Keep
asking
learn about & share the
ResponsibilityProcess
https://unsplash.com/photos/NXt5PrOb_7U
Perfection Game
(→ Core Protocols)
Three breaths
Practise
listening
Want-List
writing
Be Here
“Catch sooner”
game
raise awareness
for wants & needs
Rating: 0-10
Good: ….
Suggestions:
…
...
Stay Connected
Be You
Be Here
Be Open
Belong
Cosima Laube
Developer, Coach & Trainer
★ https://cosima-laube.de
(Slides, (Un)conferences, contact data)

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