Einmal Dschungel und zurück! Geschichten über Leadership in der IT

Einmal Dschungel und zurück…
Geschichten über Leadership in der IT
Cosima Laube - #SWA Meetup - Nürnberg (DE)
Cosima Laube / @gazebo_c

https://unsplash.com/photos/J3JMyXWQHXU
Achtung! Experiment.

https://unsplash.com/photos/qL7mba4e8n8
Make this session great again perfect!

Perfection
Game
“Algorithms to emulate helpful
social behaviours”

Perfection Game Protocol
1. Performer indicates start and end of performance
2. Perfectors rate the performance [0..10]
3. Perfectors say what they liked
4. Perfectors oﬀer their improvements to get the 10
● performer: DON’T argue
● perfectors: DON’T be negative
● perfectors: be honest and as precise as possible
See also https://liveingreatness.com/core-protocols/perfection-game/

Perfection Game
heute Abend “Ich gebe Dir n von 10
Punkten”
● “Was ich gut fand, ist …”
● “Um von n zu 10 zu
kommen,
○ wünsche ich mir…”
○ probier’ mal…”
○ ...

https://unsplash.com/photos/z55CR_d0ayg
Once upon a time there was a brave crowd
of Explorers...
… and a tribe practising a
forgotten “black magic art”:
collaborating meaningfully
and delighting the customer

https://unsplash.com/photos/WgXd5cMYVyM
3 deep breaths…
… before jumping in the dark jungle

https://unsplash.com/photos/3WJiY5vBLT0

https://unsplash.com/photos/DWUm9SQV2Uc

the explorers found traces of that tribe soon
https://unsplash.com/photos/49EKj06dQCc

“The Devs”
https://unsplash.com/photos/DWUm9SQV2Uc

Bob Backend
“the guru”
https://unsplash.com/photos/rJ5vHo8gr2U

Fran Frontend
“the exotic one”
https://unsplash.com/photos/GBEHjsPQbEQ

Sam Silent
“the one who simply does stuﬀ”
https://unsplash.com/photos/UQt8lt5DciE

Earl Executive
“(over)C-level manager”
https://unsplash.com/photos/V9VDd-2s3aE

Sally Seller
“kind of a mini-CEO?”
https://en.wikipedia.org/wiki/File:Kadalan_Sulawesi.JPG

https://unsplash.com/photos/eOpewngf68w

diverse group
regarding personality & skills

ONE team
DevOps BizDevOps cross-functional

3 areas to grow
your leadership superpowers...

★ Courage
( → success)
★ Curiosity
( → change)
★ Connection
( → growth)
https://unsplash.com/photos/qL7mba4e8n8

https://unsplash.com/photos/Pyjp2zmxuLk

https://unsplash.com/photos/c7Ev87qEkRc

https://unsplash.com/photos/ft7vJxwl2RY

https://unsplash.com

Servant
Leadership ● coined by Robert Greenleaf
(already 1970)
● “shared, relational, global
perspective” (Avolio et al.)
in a (real tiny) nutshell

https://unsplash.com/photos/jyMTzkGK-qc
Kerngedanken
1. ICH
○ Service-Denken
2. DU & ICH
○ wechselseitige Beziehung
(Leader ←→ Follower)
3. WIR
○ System-Sicht
(vor Individual-Interessen)

Servant Leadership

Servant Leadership
Menschen befähigen
& weiterentwickeln
Gegenseitige
Akzeptanz
Vorbild sein &
Verantwortung übernehmen
Demut
(EN: Humility)
Authentizität
Richtung und
Orientierung geben

Wozu?
Gemeinsam mehr erreichen
● Vertrauen
● Fairness
● Zufriedenheit
● Nachhaltigkeit
● Leistung
Kerngedanken
1. ICH
○ Service-Denken
2. DU & ICH
○ wechselseitige Beziehung
(Leader ←→ Follower)
3. WIR
○ System-Sicht
(vor Individual-Interessen)

BeLong
(Verbindung)
Be Open
(Oﬀenheit / Neugier)
Be You
(Authentizität / Mut)
https://unsplash.com/photos/NXt5PrOb_7U
Be Here
(Präsenz / Achtsamkeit)
Perfection Game
(→ Core Protocols)Wie?

the tribe team had a new mission...

Creating a
delighting
new product...
https://unsplash.com/photos/E4XARZNDjzI

… in a completely new domain...

… for a brand new target group!
https://purepng.com/photo/26839/render-madagascar-penguins

“Walking in their shoes…”
©CosimaLaube,privatepicture

They sealed the deal...

https://unsplash.com/photos/4e6uqZ3_7pU
Let’s have a kick-oﬀ
for the new product...

Faith Fairy
the jungle “medicine man”
https://unsplash.com/photos/RPUI6gtn49gCosima Laube / @gazebo_c

“Magic breaths”
1. deep breath
2. relax your body
3. what is important now?
Kick-oﬀ meeting
check-in activity

https://unsplash.com/photos/eOpewngf68w
Be Here

Three breaths
1. breath
2. body
3. brain
the “magic breaths” ;-)

Be Herethe key to change
(presence part of) mindfulness
regular exercising is essential

BeLong
(Verbindung)
Be Open
Be You
Be Here
Perfection Game
(→ Core Protocols)
Three breaths

Be You

Witnessing another kind
of “unusual” ceremony for a kick-oﬀ...

“The Devs”
● awesome new tech stack
(growth, appreciation)
● greenﬁeld project so no
s**cking legacy monolith
(ease, security)

Earl Executive
● reference client on
the other end of the world
(appreciation)
● make much money
(security)
https://unsplash.com/photos/V9VDd-2s3aE

Sally Seller
● exciting business domain
(growth)
● work with another culture
(connection)
https://en.wikipedia.org/wiki/File:Kadalan_Sulawesi.JPG

“The Clients”
● delighting product (joy)
● in time & budget (security)
https://purepng.com/photo/26839/render-madagascar-penguins

connection
security
ease
growth
appreciation
joy
https://www.cnvc.org/training/resource/needs-inventoryCosima Laube / @gazebo_c

know ur WANTs
and NEEDS

and share them
vulnerability → trust ...

The Want List Get pen and paper
(Do it physically! It matters!)
Write as many sentences in the
pattern “I want…” within 5 minutes
Don’t stop writing! Don’t judge!
Don’t question your wants now!
Pro-Tipp: Commit to a timeframe (one week is a good
start) and set yourself a daily reminder.
Writing Exercise

Know your wants/needs and emotions
● overview of needs and emotions
(yes, there are actually A LOT we might not be aware of):
○ DE http://agile-living.com/wp-content/uploads/2018/08/Gef%C3%BChlBed%C3%BCrfnisListe.pdf
○ EN: on request (cosima.laube@agileliving.com)
● one way to practise in pairs:
○ needs dyad: http://agile-living.com/wp-content/uploads/2018/09/NVC-Dyade-A4-EN-50y.png
● take a training, e.g. http://agile-living.com/trainings/living-communication/

Be Youthe key to success
helps to clarify your intentions
needs courage

BeLong
(Verbindung)
Be Open
Be You
Want-List
writing
Be Here
raise awareness
for wants & needs
Perfection Game
Three breaths

Be Open

https://unsplash.com/photos/WgXd5cMYVyM

howling and war dance sounds….
https://unsplash.com/photos/82AKS6xsmk4

“Those devs
didn’t test
properly!”
Do you know that?
https://unsplash.com/photos/GGewLGcQD-I

“If the product
people only
wrote better
user stories...”
Do you know that?
https://unsplash.com/photos/jJfreew6A84

“I am the guru
who knows it
all…”
Do you know that?
https://unsplash.com/photos/89hxasw-4E0

Apparently
some other “creatures”
joined the tribe team...

Dan Denial
“There is NO problem at all”
https://unsplash.com/photos/i7ZXmllhFfg

Bob Blamer
“It’s obvious that YOU
caused the problem...”
https://unsplash.com/photos/-KobSuU7b3g

[time-lapse]
First bigger successes...
→ the team grew a bit

“Just another
meeting! How
on earth should
we do our real
work?!”
Do you know that?
https://unsplash.com/photos/YOML-Wm_eFU

“If management
only did…
then I could...”
Do you know that?
https://unsplash.com/photos/jJfreew6A84

Joe Justify
“The circumstances
caused the problem…”
https://unsplash.com/photos/alEcQuIv-4M

“If I only
contributed
more to the
team’s
success…”
Do you know that?
https://unsplash.com/photos/ewUAtdqQ4wA

“I am fraud. One
day they ﬁnd
out that I cannot
properly...”
Do you know that?
https://unsplash.com/photos/8zdEgWg5JAA

Sash Shame
“I AM the problem”
https://unsplash.com/photos/xfYiIpHnvhs

“We really
should
(test | refactor)
this…”
Do you know that?
https://unsplash.com/photos/VcRbMldAFU8

[mumbled with grumpy face]
“So if nobody is
going to do this,
I will do it”
Do you know that?
https://unsplash.com/photos/DziZIYOGAHc

O. Obligation
“Someone just needs
to act responsibly...”
https://unsplash.com/photos/YwnF1Sfsagw

The behaviour
of those “creatures”
had quite some impacts...

https://unsplash.com/photos/cZDwyxjGKig
wore out people’s energy
collaboration “dried out”...
whole team mood went down
Delivery slow
Lots of bugs
Unhappy penguins client.

... “I read some leadership books…”

Those “creatures”
are actually just patterns...
… how our brain
processes thoughts
about cause and eﬀect

patterns are layered
NO layer is “better”
than others
it’s all HUMAN behaviour
http://agile-living.com/wp-content/uploads/2018/08/ResponsibilityProcess-EN.png

you pass ALL the layers
EVERY time
process allows us
to deal with
RESPONSIBILITY
as human beings

freedom
choices / options
power
“... like you’re ﬂying in your own mental models”

The layers can serve as a compass…
How to take
real ownership
for challenges?
for individuals
AND for teams

“Catch Sooner”
Game
0. Identify a behaviour to change
1. Catch the behaviour
2. Change the behaviour
3. Forgive yourself
4. Aim at catching sooner next time
The Responsibility Process®
gamiﬁed
Cosima Laube / @gazebo_c see https://www.mindsettlers.com/guide/2MTajnczDiWmSKAQA4gym8

Sources: Responsibility Process
● “cheatsheet”: http://agile-living.com/wp-content/uploads/2018/08/ResponsibilityProcess-EN.png
● poster: https://christopheravery.com/responsibility-process-poster
● The book from C. Avery (in EN) or the (really recommendable!) DE translation
(https://www.dpunkt.de/buecher/13227/9783864905773-the-responsibility-process.html)

Be Openthe key to change
the curiosity part of mindfulness

BeLong
(Verbindung)
Be Open
Be You
learn about & share the
ResponsibilityProcess
Want-List
writing
Be Here
“Catch sooner”
game
raise awareness
for wants & needs
Perfection Game
Three breaths

BeLong

FlipchartausACCDE18Pre-WorkshopmitLeonieMIchaelis(http://dieleonie.de/)
Improvisation
theatre
in a nutshell

AusspruchvonLeonieMIchaelis(http://dieleonie.de/)aufdemACCDE18
Improvisation
theatre

Exercise: Human Mirror
❏ Finde Dein Gegenüber
❏ Spiegel - Gespiegelter
für 1. Runde festlegen
❏ los gehts...
Herausforderung: von außen ist
NICHT erkennbar, wer Spiegel
bzw. wer Gespiegelte ist!
https://unsplash.com/photos/GBEHjsPQbEQ

Keep asking
Open questions to explore & learn:
● “What is … good for?”
● “What is in it for YOU?”
● ….
Other powerful stuﬀ:
● EN: [“Why?”]{5,*}
● DE: [“Wozu?”]{5,*}
● “What else?”
● The Spice Girl Question
… and listen well!

https://de.wikipedia.org/wiki/Datei:Spice_Girls_(6_janv)_56.jpg

Practise
Listening
It can be fr**king hard
to TRULY listen
● listen - and stay present
● listen to friends
● listen to “easy” people
● listen to “hard” people
● listen to your self :)
1. join a Coaching Dojo
2. do Walk & Talk exercises
3. dive into mindfulness
4. ....

Sources: Powerful Questions & Listening
● Book: The Coaching Habit (https://boxofcrayons.com/the-coaching-habit-book/)
● Book: The Listening Space (https://www.thelisteningspace.co.uk/)
● Great article and free resource collection on powerful questions:
https://abiggergame.today/powerfulquestions/
● Educate yourself on Clean Language and try experimenting with Clean
Questions:
○ EN: http://agile-living.com/wp-content/uploads/2018/05/CleanLanguage-EN-A7.pdf
○ DE: http://agile-living.com/wp-content/uploads/2018/05/CleanLanguage-DE-A7.pdf

BeLongthe key to growth
connection with YOU - and with others
practise asking questions & true listening

Impro
theatre
exercises
BeLong
Be Open Be You
Keep
asking
Perfection Game
Three breaths
Practise
listening
Want-List
writing
Be Here
“Catch sooner”
game
raise awareness
for wants & needs

Impro
theatre
exercises
BeLong
Be Open Be You
Keep
asking
Perfection Game
Three breaths
Practise
listening
Want-List
writing
Be Here
“Catch sooner”
game
raise awareness
for wants & needs
Rating: 0-10
Good: ….
Suggestions:
…
...

Stay Connected
Be You
Be Here
Be Open
Belong
Cosima Laube
Developer, Coach & Trainer
★ https://cosima-laube.de
(Slides, (Un)conferences, contact data)

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Einmal Dschungel und zurück! Geschichten über Leadership in der IT