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Gratitude in business
- more than just appreciation!
Cosima Laube (& Armin Schubert) #ATD2019
Cosima Laube // @gazebo_c
Cosima Laube
❏ software crafter “between Coding,
quality and leadership”
❏ studied Psychology (BSc) & and
Coaching education on the side
❏ today: (Agile) Coach for Humans,
Teams and Organizations
Bridge Builder & Travel Guide
Cosima Laube // @gazebo_c
Armin Schubert
❏ CEO and founder of Emendare
GmbH&Co KG
❏ “team whisperer”
❏ giving people and teams
perspective since 2000
Positive Kräfte entfesseln!
a.k.a. “Unleashing positive forces”
Cosima Laube
A normal day at school...
Right after lunchtime...
17.02.1989
“It is not probable that you live to your 18th birthday!”
Photos: Armin Schubert (private)
Cosima Laube // @gazebo_c
“In good times
and in bad”
Why gratitude?
Resiliency, Flourishing & Self efficacy
Cosima Laube // @gazebo_c
Resiliency
https://unsplash.com/photos/ZqtrEEOH0X8
Cosima Laube // @gazebo_c
Resilienz
“Resiliente Menschen unterscheiden sich
von weniger resilienten in der Art,
wie sie positive Erfahrungen wahrnehmen und
bewerten.”
(Dr. Daniela Blickhan, 2015/2018)
Cosima Laube // @gazebo_c
graphiccreatedbySaskiaJancik
Cosima Laube // @gazebo_c
Flourishing
languishing
flourishing
healthyunhealthy
Cosima Laube // @gazebo_c
Flourishing
Move your
Baseline
languishing
flourishing
healthyunhealthy
Cosima Laube // @gazebo_c
Self Efficacy
graphiccreatedbySaskiaJancik
Cosima Laube // @gazebo_c
Self Efficacy
https://unsplash.com/photos/jl8x6XpE8Y4
The belief that you can actively contribute
to improve a situation.
Best source: own experience!
Cosima Laube // @gazebo_c
Saying “thank you”
properly
A “pretty common” day in the office.
Right after lunchtime...
29.10.2012
Cosima Laube // @gazebo_c
Business as usual
https://unsplash.com/photos/SvdO
Cosima Laube // @gazebo_c
The official “farewell”
Photo:CosimaLaube(private)
Cosima Laube // @gazebo_c
Business (almost) as usual
https://unsplash.com/photos/p-xSl33Wxyc
Cosima Laube // @gazebo_c
Rigid rollercoaster of emotions
https://unsplash.com/photos/i--IN3cvEjg
Cosima Laube // @gazebo_c
It is the little things (and steps)
https://unsplash.com/photos/jBoTngAnC3o
Cosima Laube // @gazebo_c
Mindfully upwards… slowly, steadily...
https://unsplash.com/photos/mqwcNlWf3II
Cosima Laube // @gazebo_c
strengthen your resources
grow personally
broaden your view
be aware
of positive emotions
experience more positive emotions
Broadening
Building
Cosima Laube // @gazebo_c
(Start to) be aware of positive emotions
https://unsplash.com/photos/7wqCKri1uI4
Cosima Laube // @gazebo_c
Broaden your view
https://unsplash.com/photos/Vjrx7V7hlrY
Cosima Laube // @gazebo_c
Build and strengthen your resources
https://unsplash.com/photos/DuBNA1QMpPA
Cosima Laube // @gazebo_c
Growing (personally)
https://unsplash.com/photos/eN6c3KWNXcA
Cosima Laube // @gazebo_c
experience (even) more positive emotions
https://unsplash.com/photos/U8FEzONZCsg
Cosima Laube // @gazebo_c
“Daily diet of
positive
emotions”
Gratitude is THE fuel
for this upward spiral
Cosima Laube // @gazebo_c
Three positive
“things” per day
Cosima Laube // @gazebo_c
Flourishing
Move your
Baseline
languishing
flourishing
healthyunhealthy
Cosima Laube // @gazebo_c
Circle of gratitude
Cosima Laube // @gazebo_c
Thank you cards/
Kudo cards
http://agile-living.com/download/?lang=en
Cosima Laube // @gazebo_c
Priming Cards
http://priming-cards.emendare.de
Cosima Laube // @gazebo_c
Writing a Daily Journal
(e.g. with traffic lights encoding)
Cosima Laube // @gazebo_c
The “Grüffelo”
- gratitude challenge cup
http://grueffelo.emendare.de
Cosima Laube // @gazebo_c
Cosima Laube // @gazebo_c
(Team-)Feedback-Wall
Cosima Laube // @gazebo_c
Shower of
Appreciation
Cosima Laube // @gazebo_c
Celebrate
successes
Cosima Laube // @gazebo_c
#itsTheLittleThings
- sharing is caring
Cosima Laube // @gazebo_c
“It’s an awesome day!”
- positive Affirmations
Cosima Laube // @gazebo_c
Bite Your Pencil
Cosima Laube // @gazebo_c
“1@mgr8#!”
“Unst0pp@b!E”
“Yes1C@N”
Cosima Laube // @gazebo_c
Small presents
to strangers
Cosima Laube // @gazebo_c
Donations
http://kiva.org
Cosima Laube // @gazebo_c
Share your experiences with us!
CosimaUndArmin@dankbarkeit.rocks
Your stories energize us to go on speaking
about and sharing gratitude in business!
Thank you for your e-mails, tweets, etc.
Cosima Laube // @gazebo_c
Recommendable literature
● Blickhan, Daniela (2015). Positive Psychologie: Ein Handbuch für die Praxis.
● Fredrickson, Barbara L. (2009). Positivity.
● http://www.positive-psychologie.ch and https://www.dach-pp.eu/
● Achor, Shawn (2011). The happiness advantage.
● Tan, Chade-Meng (2015). Search inside yourself.
● Gray, Dave (2016). Liminal thinking.
● Recommendable article (German) on the difference between “positive
thinking” and Positive Psychology:
https://alcudina.de/die-tyrannei-des-positiven-denkens/
● ‘Bite Your Pencil’ / Behaviour creates emotion:
https://www.psychologytoday.com/us/blog/insight-therapy/201010/action-creates-emotion
Cosima Laube // @gazebo_c
Our next tour stops
● 21./22. Nov 2019 - Tools4AgileTeams (Wiesbaden, DE)
● in different UserGroups / at MeetUps
● Invite us to your company or event!
→ CosimaUndArmin@dankbarkeit.rocks
Cosima Laube // @gazebo_c
Photos: https://unsplash.com (unless stated differently)
X-ray photos: property of Armin Schubert
Image sources

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Gratitude in business - more than "just" appreciation...

  • 1. Gratitude in business - more than just appreciation! Cosima Laube (& Armin Schubert) #ATD2019
  • 2. Cosima Laube // @gazebo_c Cosima Laube ❏ software crafter “between Coding, quality and leadership” ❏ studied Psychology (BSc) & and Coaching education on the side ❏ today: (Agile) Coach for Humans, Teams and Organizations Bridge Builder & Travel Guide
  • 3. Cosima Laube // @gazebo_c Armin Schubert ❏ CEO and founder of Emendare GmbH&Co KG ❏ “team whisperer” ❏ giving people and teams perspective since 2000 Positive Kräfte entfesseln! a.k.a. “Unleashing positive forces” Cosima Laube
  • 4. A normal day at school... Right after lunchtime... 17.02.1989
  • 5. “It is not probable that you live to your 18th birthday!” Photos: Armin Schubert (private)
  • 6. Cosima Laube // @gazebo_c “In good times and in bad” Why gratitude? Resiliency, Flourishing & Self efficacy
  • 7. Cosima Laube // @gazebo_c Resiliency https://unsplash.com/photos/ZqtrEEOH0X8
  • 8. Cosima Laube // @gazebo_c Resilienz “Resiliente Menschen unterscheiden sich von weniger resilienten in der Art, wie sie positive Erfahrungen wahrnehmen und bewerten.” (Dr. Daniela Blickhan, 2015/2018)
  • 9. Cosima Laube // @gazebo_c graphiccreatedbySaskiaJancik
  • 10. Cosima Laube // @gazebo_c Flourishing languishing flourishing healthyunhealthy
  • 11. Cosima Laube // @gazebo_c Flourishing Move your Baseline languishing flourishing healthyunhealthy
  • 12. Cosima Laube // @gazebo_c Self Efficacy graphiccreatedbySaskiaJancik
  • 13. Cosima Laube // @gazebo_c Self Efficacy https://unsplash.com/photos/jl8x6XpE8Y4 The belief that you can actively contribute to improve a situation. Best source: own experience!
  • 14. Cosima Laube // @gazebo_c Saying “thank you” properly
  • 15. A “pretty common” day in the office. Right after lunchtime... 29.10.2012
  • 16. Cosima Laube // @gazebo_c Business as usual https://unsplash.com/photos/SvdO
  • 17. Cosima Laube // @gazebo_c The official “farewell” Photo:CosimaLaube(private)
  • 18. Cosima Laube // @gazebo_c Business (almost) as usual https://unsplash.com/photos/p-xSl33Wxyc
  • 19. Cosima Laube // @gazebo_c Rigid rollercoaster of emotions https://unsplash.com/photos/i--IN3cvEjg
  • 20. Cosima Laube // @gazebo_c It is the little things (and steps) https://unsplash.com/photos/jBoTngAnC3o
  • 21. Cosima Laube // @gazebo_c Mindfully upwards… slowly, steadily... https://unsplash.com/photos/mqwcNlWf3II
  • 22. Cosima Laube // @gazebo_c strengthen your resources grow personally broaden your view be aware of positive emotions experience more positive emotions Broadening Building
  • 23. Cosima Laube // @gazebo_c (Start to) be aware of positive emotions https://unsplash.com/photos/7wqCKri1uI4
  • 24. Cosima Laube // @gazebo_c Broaden your view https://unsplash.com/photos/Vjrx7V7hlrY
  • 25. Cosima Laube // @gazebo_c Build and strengthen your resources https://unsplash.com/photos/DuBNA1QMpPA
  • 26. Cosima Laube // @gazebo_c Growing (personally) https://unsplash.com/photos/eN6c3KWNXcA
  • 27. Cosima Laube // @gazebo_c experience (even) more positive emotions https://unsplash.com/photos/U8FEzONZCsg
  • 28. Cosima Laube // @gazebo_c “Daily diet of positive emotions” Gratitude is THE fuel for this upward spiral
  • 29. Cosima Laube // @gazebo_c Three positive “things” per day
  • 30. Cosima Laube // @gazebo_c Flourishing Move your Baseline languishing flourishing healthyunhealthy
  • 31. Cosima Laube // @gazebo_c Circle of gratitude
  • 32. Cosima Laube // @gazebo_c Thank you cards/ Kudo cards http://agile-living.com/download/?lang=en
  • 33. Cosima Laube // @gazebo_c Priming Cards http://priming-cards.emendare.de
  • 34. Cosima Laube // @gazebo_c Writing a Daily Journal (e.g. with traffic lights encoding)
  • 35. Cosima Laube // @gazebo_c The “Grüffelo” - gratitude challenge cup http://grueffelo.emendare.de
  • 36. Cosima Laube // @gazebo_c
  • 37. Cosima Laube // @gazebo_c (Team-)Feedback-Wall
  • 38. Cosima Laube // @gazebo_c Shower of Appreciation
  • 39. Cosima Laube // @gazebo_c Celebrate successes
  • 40. Cosima Laube // @gazebo_c #itsTheLittleThings - sharing is caring
  • 41. Cosima Laube // @gazebo_c “It’s an awesome day!” - positive Affirmations
  • 42. Cosima Laube // @gazebo_c Bite Your Pencil
  • 43. Cosima Laube // @gazebo_c “1@mgr8#!” “Unst0pp@b!E” “Yes1C@N”
  • 44. Cosima Laube // @gazebo_c Small presents to strangers
  • 45. Cosima Laube // @gazebo_c Donations http://kiva.org
  • 46. Cosima Laube // @gazebo_c Share your experiences with us! CosimaUndArmin@dankbarkeit.rocks Your stories energize us to go on speaking about and sharing gratitude in business! Thank you for your e-mails, tweets, etc.
  • 47. Cosima Laube // @gazebo_c Recommendable literature ● Blickhan, Daniela (2015). Positive Psychologie: Ein Handbuch für die Praxis. ● Fredrickson, Barbara L. (2009). Positivity. ● http://www.positive-psychologie.ch and https://www.dach-pp.eu/ ● Achor, Shawn (2011). The happiness advantage. ● Tan, Chade-Meng (2015). Search inside yourself. ● Gray, Dave (2016). Liminal thinking. ● Recommendable article (German) on the difference between “positive thinking” and Positive Psychology: https://alcudina.de/die-tyrannei-des-positiven-denkens/ ● ‘Bite Your Pencil’ / Behaviour creates emotion: https://www.psychologytoday.com/us/blog/insight-therapy/201010/action-creates-emotion
  • 48. Cosima Laube // @gazebo_c Our next tour stops ● 21./22. Nov 2019 - Tools4AgileTeams (Wiesbaden, DE) ● in different UserGroups / at MeetUps ● Invite us to your company or event! → CosimaUndArmin@dankbarkeit.rocks
  • 49. Cosima Laube // @gazebo_c Photos: https://unsplash.com (unless stated differently) X-ray photos: property of Armin Schubert Image sources