4. Customer Development Philosophy
Customers come first –
they’re the life blood of any company
Get out of the building..!
Four Steps describes the theory
Lean Startup is the practice
Build, Measure, Learn
5. the Customer Development Method
Customer
Validation
Customer
Creation
Company
Building
Problem / Solution
Customer
Discovery
Product / Market Business Model Cultural Change
6. the Customer Development Method
Customer
Validation
Customer
Creation
Company
Building
Using
Minimum Viable
Product
Customer
Discovery
Problem / Solution
7. the Customer Development Method
Customer
Validation
Customer
Creation
Company
Building
Using
Minimum Viable
Product
Customer
Discovery
Product
Found
Problem / Solution
8. the Customer Development Method
Customer
Validation
Customer
Creation
Company
Building
Product
found
Customer
Discovery
Problem / Solution Product / Market
9. the Customer Development Method
Customer
Validation
Customer
Creation
Company
Building
Product
found
A Repeatable
Sustainable
Sales Process
Customer
Discovery
Problem / Solution Product / Market
10. the Customer Development Method
Customer
Validation
Customer
Creation
Company
Building
Product
found
A Repeatable
Sustainable
Sales Process
Customer
Discovery
Problem / Solution Product / Market Business Model
11. the Customer Development Method
Customer
Validation
Customer
Creation
Company
Building
Product
found
A Repeatable
Sustainable
Sales Process
Rapid and
Scalable
Growth
Customer
Discovery
Problem / Solution Product / Market Business Model
12. the Customer Development Method
Customer
Validation
Customer
Creation
Company
Building
Product
found
A Repeatable
Sustainable
Sales Process
Rapid and
Scalable
Growth
Customer
Discovery
Problem / Solution Product / Market Business Model Cultural Change
13. Foundations for
Success
Customer Discovery – Problem worth Solving
Customer Discovery – Solution worth Building
Customer Validation – Product Market Fit
Your pitch
Unit Economics
How to make Money
Your Prototypes
20. Succeeding
Pick a problem that you believe in
Do your customer discovery well
Define your metrics and nail them
Rally all your resources
Team
Mentors
Potential Customers
Outside Supporters
Passion wins..!!!
21. Building your team
You can’t do it alone
The people you join sets
your “corporate culture”
VCs name Team as #1 Risk
Factor
22.
23.
24.
25. A team in real life
Investors
Board of Directors
Co-founders
Your executive staff
Board of Advisors (optional)
Service Providers
Attorneys, Accountants, Recruiters, PR firms,
Outsourcers…
Employees & Contractors
Shareholders
Board
Advisors Exec Staff
Employees &
Contractors
Service
Providers
You Co-founders
27. Chief Executive Officer
• Not always the idea person
• Has strong organizational skills
• Not always the pitch person
• Has strong communication skills
• Not ego driven. Team Driven...!
• Busy through entire cycle
30. Chief Business Officer
• Turns an idea into a business
• Business Plan and Revenue plan
• Unit Economics
• Final plan deliverable
• Heavy lifting starts week 2 and 3
31. Chief Marketing Officer
• Responsible for marketing and go-to-market
strategies
• Helps drive customer discovery
• Designs customer success metrics
• Drives the customer sign-up metrics and process
32. Chief Technology Officer
• Strong Technical Skills
• Responsible for product spec
• Oversees the prototyping process
• Landing Page
• Works with Software and IT Mentors
• Product Sprint..!!
33. Chief Design Officer
• Design to impress
• Customers
• Peers
• Investors
• Landing Page, Product Design, Pitch Slides
• Design tools make this easier
• Help out all other team members
39. Choosing the Right Teammates
The right team rather than the right idea..!
Discuss everyone’s strengths and weaknesses early on
Validate strengths. Are they as good as they say?
Find teammates whose strengths overcome your weaknesses
40. Choosing the Right Teammates
The right team rather than the right idea..!
Don’t choose members because they are “Agreeable”
Find smart people you can disagree with but eventually come to an
agreement (how do they respond when you disagree)
45. EIA Goals
• It’s not all about the
product..!
• Not about Winning...!
• Educational Process
• Impact and Shared
Experiences
• Mindset and Tools
46. Mentors –
Your key to
success
They are your guides
Now you have Chief Mentors
&
Life Coaches
47. Life Coaches – Here to Help
Trained industry authorities
Get you over the bumps
Someone to lean on
48.
49.
50.
51. Team Formation
Well Under Way
Nearly 40 teams formed yesterday
Lots of great ideas and energy
But, if you haven’t found a proper team or having second thoughts, then come
to the team clinic at 2pm on the 2nd floor.