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The ability to use your emotions in a
  positive and constructive way in
      relationships with others.
Past
                                    Thoughts
  Events                            justifying
                                 emotions, Worry
                                 ing, Rememberi
                                      ng the
                                   emotions…


          Emotions




Cycle of emotions and thoughts
•   Perspective on Work
•   Communication
•   Reliance
•   Work Ethic
•   Focus
•   Technology
•   Entitlement
•   Perspective on the Future
TRADITIONALISTS   BABY BOOMERS




 GENERATION X       MILLENNIALS
You don’t have
                 the Internet?
                                     He wants
  Get a Life!                        feedback?
                                    Do your job!

                 I’ll be with you
They have no          after I get     It’s 5:00 …
 work ethic!        off my cell!      I’m out of
                                          here!
TRADITIONALISTS




                       GENERATION X

                                      BABY BOOMERS




                                        MILLENNIALS




   800.468.2612 or
pst@trainwithpst.com
www.trainwithpst.com
• 2001-Present - New Silent Generation
  or Generation Z
• 1980-2000 - Millennials or Generation Y
• 1965-1979 - Generation X
• 1946-1964 - Baby Boomers
• 1925-1945 - Silent Generation
• 1900-1924 - G.I. Generation
Traditionalists   Baby Boomers
  (pre-1946)       (1946-1964)


Generation X       Millennials
 (1964-1979)      (1980-2000)
45%
      40%

                       Millenials
                       Gen-X
                       Baby Boomers
                       Traditionalists


10%
                  5%
• BLS – 13% of American workers are over 55, and
  that number will increase by 20% by 2015.
• Percentage of workers aged 25-35 continues to
  decline.
• 60% of Boomers say they expect never to retire
  completely.
• 76% cited flexible work schedules as “absolutely
  essential”
Traditionalists     Boomers          Xers        Millennials

  Outlook         Practical        Optimistic      Skeptical      Hopeful

 Work ethic       Dedicated          Driven        Balanced      Determined

   View of
                 Respectful        Love/hate      Unimpressed      Polite
  authority
                                                                   Pulling
Leadership by     Hierarchy        Consensus      Competence
                                                                  together
                  Personal         Personal       Reluctant to
Relationships                                                     Inclusive
                  Sacrifice       Gratification     Commit
                                     Political      Cliché,
  Turnoffs        Vulgarity                                      Promiscuity
                                  Incorrectness      Hype
XERS             BOOMERS
Perspective on Work         Job              Career
Communication               Blunt            Diplomatic
Authority                   Unfazed          Impressed
Approval                    Indifferent      Seeks Validation
Resources                   Scarce           Abundant
Policies & Procedures       Mistrustful      Protective
Reliance                    Self-Reliant     Team Oriented
Work Ethic                  Balanced         Driven
Focus                       Task & Results   Relationship & Results
Technology                  Assimilated      Acquired
Entitlement                 Merit            Experience
Perspective on the Future   Survival         A Better World
The Kids Won’t Work, and
                 The “Old Timers” Won’t Change!


•   Are based on limited information.
•   Are rarely checked – or changed!
•   Drive our behavior.
•   Can be - WRONG!
Assumptions:
              Baby Boomers are making key decisions
                Baby Boomers are Team-Oriented
               Baby Boomers will Create Teams, and
               Gen-Xers will hate working on a team!
Study #1
Six Companies
400+ Participants
Measured: Team Values and Team Skills


Study #2
300+ Participants
Students
Individualism vs. Collectivism
FINDINGS




 While Xers value teamwork significantly more than Boomers, they are
also more self-reliant and see a positive relationship between supporting
                  personal goals and those of the group.
 Boomers had Vietnam and the draft;
 Xers did not.
 Working moms were not the norm for Boomers.
 Xers were this country’s first true “latch-key”
  generation.
 Boomers were loyal to company.
 Xers watched parents get down-sized and right-
  sized out of a job.
 Boomers learned to respect legitimate authority, but
  found a paradox; legitimate authority was not always
  worthy of respect.
 Xers respect those who “walk their talk.”
 Boomers live to work.
 Xers work to live.
 Boomers put family first by working hard and
  providing nice things.
 Xers put family first by being there. Period.
• Boomers expect to be respected because they are the boss.
  Xers will not give respect for position alone.
• Boomers put work first; long hours and time away from
  family. Xers put family first, and friends; will change jobs to
  get more leisure time if necessary.
• Boomers followed their parents’ cradle to grave approach to
  work. Xers begin to panic after three years in a company.
• Boomers want Xers to pay their dues. Xers want to be
  rewarded for their capabilities – NOW!
• Boomers want to work forever. Xers want to work only
  whatever time is necessary to get the job done, to their own
  standards.
•   Collaborative work environment.
•   Interesting work content.
•   Opportunities to develop skills.
•   Compensation and rewards based on effort.
•   Egalitarian organizational culture.
•   Positive working relationships with
    managers and co-workers.
Follow us for discounts and updates!




800.468.2612 or pst@trainwithpst.com
       www.trainwithpst.com

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Understanding Generational Differences in the Workplace

  • 1.
  • 2.
  • 3. The ability to use your emotions in a positive and constructive way in relationships with others.
  • 4. Past Thoughts Events justifying emotions, Worry ing, Rememberi ng the emotions… Emotions Cycle of emotions and thoughts
  • 5.
  • 6.
  • 7. Perspective on Work • Communication • Reliance • Work Ethic • Focus • Technology • Entitlement • Perspective on the Future
  • 8. TRADITIONALISTS BABY BOOMERS GENERATION X MILLENNIALS
  • 9. You don’t have the Internet? He wants Get a Life! feedback? Do your job! I’ll be with you They have no after I get It’s 5:00 … work ethic! off my cell! I’m out of here!
  • 10. TRADITIONALISTS GENERATION X BABY BOOMERS MILLENNIALS 800.468.2612 or pst@trainwithpst.com www.trainwithpst.com
  • 11. • 2001-Present - New Silent Generation or Generation Z • 1980-2000 - Millennials or Generation Y • 1965-1979 - Generation X • 1946-1964 - Baby Boomers • 1925-1945 - Silent Generation • 1900-1924 - G.I. Generation
  • 12. Traditionalists Baby Boomers (pre-1946) (1946-1964) Generation X Millennials (1964-1979) (1980-2000)
  • 13. 45% 40% Millenials Gen-X Baby Boomers Traditionalists 10% 5%
  • 14. • BLS – 13% of American workers are over 55, and that number will increase by 20% by 2015. • Percentage of workers aged 25-35 continues to decline. • 60% of Boomers say they expect never to retire completely. • 76% cited flexible work schedules as “absolutely essential”
  • 15. Traditionalists Boomers Xers Millennials Outlook Practical Optimistic Skeptical Hopeful Work ethic Dedicated Driven Balanced Determined View of Respectful Love/hate Unimpressed Polite authority Pulling Leadership by Hierarchy Consensus Competence together Personal Personal Reluctant to Relationships Inclusive Sacrifice Gratification Commit Political Cliché, Turnoffs Vulgarity Promiscuity Incorrectness Hype
  • 16.
  • 17. XERS BOOMERS Perspective on Work Job Career Communication Blunt Diplomatic Authority Unfazed Impressed Approval Indifferent Seeks Validation Resources Scarce Abundant Policies & Procedures Mistrustful Protective Reliance Self-Reliant Team Oriented Work Ethic Balanced Driven Focus Task & Results Relationship & Results Technology Assimilated Acquired Entitlement Merit Experience Perspective on the Future Survival A Better World
  • 18. The Kids Won’t Work, and The “Old Timers” Won’t Change! • Are based on limited information. • Are rarely checked – or changed! • Drive our behavior. • Can be - WRONG!
  • 19. Assumptions: Baby Boomers are making key decisions Baby Boomers are Team-Oriented Baby Boomers will Create Teams, and Gen-Xers will hate working on a team! Study #1 Six Companies 400+ Participants Measured: Team Values and Team Skills Study #2 300+ Participants Students Individualism vs. Collectivism
  • 20. FINDINGS While Xers value teamwork significantly more than Boomers, they are also more self-reliant and see a positive relationship between supporting personal goals and those of the group.
  • 21.  Boomers had Vietnam and the draft;  Xers did not.  Working moms were not the norm for Boomers.  Xers were this country’s first true “latch-key” generation.  Boomers were loyal to company.  Xers watched parents get down-sized and right- sized out of a job.
  • 22.  Boomers learned to respect legitimate authority, but found a paradox; legitimate authority was not always worthy of respect.  Xers respect those who “walk their talk.”  Boomers live to work.  Xers work to live.  Boomers put family first by working hard and providing nice things.  Xers put family first by being there. Period.
  • 23. • Boomers expect to be respected because they are the boss. Xers will not give respect for position alone. • Boomers put work first; long hours and time away from family. Xers put family first, and friends; will change jobs to get more leisure time if necessary. • Boomers followed their parents’ cradle to grave approach to work. Xers begin to panic after three years in a company. • Boomers want Xers to pay their dues. Xers want to be rewarded for their capabilities – NOW! • Boomers want to work forever. Xers want to work only whatever time is necessary to get the job done, to their own standards.
  • 24.
  • 25. Collaborative work environment. • Interesting work content. • Opportunities to develop skills. • Compensation and rewards based on effort. • Egalitarian organizational culture. • Positive working relationships with managers and co-workers.
  • 26. Follow us for discounts and updates! 800.468.2612 or pst@trainwithpst.com www.trainwithpst.com