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Module 36a: Supervision People Concepts

It’s a simple fact that the key to Supervison is understanding people. It’s also true that understanding people is not simple. This module focuses on some of the key concepts of understanding people. Do not try to decide which is the one best way to understand people. All of these concepts have value and none is predominate. Note that the last page of this is instructive.

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Module 36a: Supervision People Concepts

  1. 1. Work Focused Improvement® Management Essentials for Daily Use and Ongoing Improvement Module 36a Supervision By Sam Pratt People Concepts © 1986-2014 Samuel H. Pratt / SHP Consulting Limited
  2. 2. Introduction to People • It’s a simple fact that the key to Supervison is understanding people • It’s also true that understanding people is not simple • This module focuses on some of the key concepts of understanding people • Do not try to decide which is the one best way to understand people • All of these concepts have value and none is predominate • Note that the last page of this is instructive © 1986-2014 Samuel H. Pratt / SHP Consulting Limited
  3. 3. Fundamentals Today’s Management Panaceas Business tested mechanisms that work in concert Management By Wishful Thinking Work Focused Improvement Pragmatic Intro © 1986-20010 Samuel H. Pratt / SHP Consulting Limited
  4. 4. From Morris Massey’s book, The People Puzzle “Sometime around twenty years old, perhaps from seventeen to twenty-two, actual entry into the adult world is completed. A totally independent adult materializes only when the financial umbilical cord to the family is cut. From then on, value systems will change only when challenged by Significant Emotional Events.” “Dramatic change in the gut-level value system may occur at any time during our life. If something significantly affects us and forces a reassessment of our gut-level values, then we may change. Such change may occur in a slow buildup (continued exposure to media messages, behavior pattern changes, job variations, etc.) or through dramatic events (involvement in a war, a real energy crisis, divorce, being fired, etc.). The closer such events occur to our early programming periods, the more likely significant change will occur. The less dramatic the event, the longer we hold our programmed values, and any change in values will occur more slowly, if at all. It is possible to “teach an old dog new tricks,” but the learning is much more difficult than for the younger animal.” “The common denominator of Significant Emotional Events (SEEs) is a challenge and a disruption to our present behavior patterns and beliefs. In job situations or family relationships, such challenges might be “artificially” created, but more likely, SEEs occur in an unplanned, undirected manner. We must be careful to distinguish between SEEs, which actually change our gut-level value system, and external events, which simply modify our behavior. For example, a law externally imposed on us may demand that we hire people who were formerly “unacceptable.” Our behavior may change to conform to the law because of the consequences of violating it.” People
  5. 5. Morris Massey – People Puzzle 1. SEE 2. Steady bombardment People
  6. 6. Personality types Myers-Briggs Type Indicator® 1. Extroversion or Introversion Where do you live mentally? Do you attend mostly to the external world of events and people (you need people) or to the internal world of your thoughts and reactions (you need privacy)? 2. Sensing or iNtuition How do you take in information? Do you attend to your senses telling you what is happening and useful right now (likes detail and routines) or do you tune into the pattern of what is happening so you can anticipate possibilities for the future (likes imagination and change)? 3. Thinking or Feeling How do you make decisions? Do you use your head--objective data, logic, justice, and reason to analyze causes and effects or do you rely more on your heart--feelings, values, relationships, and vague, subjective reactions? 4. Judging or Perceiving What is your lifestyle? Your way of dealing with the world? Do you have clear ideas about what "should be done" and carefully plan and organize for each anticipated event (seem rigid and stuffy to P's) or do you prefer to wait and see what develops, remaining open to new or different options that you can select spontaneously (seems loose and messy to J's)? People
  7. 7. Keirsey has identified mankind's four basic temperaments to the existing Myers-Briggs system groupings SP, SJ, NF and NT Guardian Artisan Idealist Rational Supervisor EST Promoter ESTP Teacher ENF Fieldmarshal ENT Inspector IST Crafter ISTP Counselor INF Mastermind INTJ Provider ESF Performer ESFP Champion ENFP Inventor ENTP Protector ISF Composer ISFP Healer INFP Architect INTP
  8. 8. Managing Generational Tensions Note that Generation Y has pretty much morphed into Millennials Generation Group Born Min Age Max Age Traditionalists Before 1940 75 Baby Boomers Between 1940 & 1965 49 74 Generation Xers Between 1966 & 1978 37 48 Generation Y (Nexters Between 1978 & ??? 20 36 Millennials After 1981 18? 32 People
  9. 9. Traditionalists Value... • Privacy: Traditionalists are the private, silent generation. Don’t expect members of this generation to share their inner thoughts. • Hard Work: They believe in paying their dues and become irritated when they perceive others are wasting their time. Members of this generation often feel that their career identifies who they are. • Trust: A leader’s word is his/her bond. • Formality: Whether written or in oral communication a formal communication style is preferred. This generation values formal dress and organizational structures. • Authority and institutional leadership: Traditionalists have a great deal of respect for authority. • Social Order: Other generations may Generation view this desire Xers for social order and placement as bias, prejudice or even racism or sexism. • Things: This group loves their stuff and they won’t get rid of it. Some may call them pack rats but others would argue that they remember the depression days and going with out. You never know when you might need it. Supportive Behaviors & Tips For Communicating With Traditionalists... • By nature traditionalists are private, the “silent generation”. Don’t expect members of this generation to share their thoughts immediately. • For the traditionalist a leader’s word is his/her bond so it’s important to focus on words rather than body language or inferences. • Face to face or written communication is preferred. • Don’t waste their time, or let them feel as though their time is being wasted. People
  10. 10. Baby Boomers Value... • Competition: Boomers value peer competition and can be see by others as being egocentric. • Change: Boomers thrive for possibilities and constant change. • Hard Work: Boomers started the “workaholic” trend. The difference between Traditionalists and Boomers is that Boomers value the hard work because they view it as necessary for moving to the next level of success while Traditionalists work hard because they feel that it is the right thing to do. • Success: This generation is committed to climbing the ladder of success. • Body Language: Boomers are the show me generation and body language is important. • Teamwork: This group embraces a team based approach to business—they are eager to get rid of the command and control style of their Traditionalist predecessors. • Anti Rules & Regulations: They don’t appreciate rules for the sake of having rules and they will challenge the system. • Inclusion: This generation will accept people on an equal basis as long as they can perform to their standards. • Will Fight For A Cause: While they don’t like problems, if you give them a cause they will fight for it. Supportive Behaviors & Tips For Communicating With Baby Boomers... • Boomers are the “show me” generation, so your body language is important when communicating. • Speak in an open, direct style but avoid controlling language. • Answer questions thoroughly and expect to be pressed for the details. • Present options to demonstrate flexibility in your thinking. People
  11. 11. Generation Xers Value... • Entrepreneurial Spirit: Xers believe in investing in their own development rather than in their organization’s. While others may see them as disloyal they are cautious about investing in relationships with employers because experience has shown that these relationships are not reliable. Cavalier as it may sound, one Xer told a Boomer that if you want loyalty get a dog. To an • Xer loyalty may mean two-weeks notice. • Independence and Creativity: Xers have clear goals and prefer managing their own time and solving their own problems rather than having them managed by a supervisor. • Information: They value access to information and love plenty of it. • Feedback: This group needs continuous feedback and they use the feedback to adapt to new situations. This generation is flexible. • Quality of Work life: This generation works hard but they would rather find quicker more efficient ways of working so that they have time for fun. While Boomers are working hard to move up the ladder, Xers are working hard so that they can have more time to balance work and life responsibilities. Supportive Behaviors & Tips for Communicating With Generation X... • Use email as a primary communication tool. • Talk in short sound bites to keep their attention. • Ask them for their feedback and provide them with regular feedback. • Share information with them on a regular basis and strive to keep them in the loop. • Use an informal communication style. People
  12. 12. Generation Y Values... • Positive Reinforcement: Members of this cyber generation value positive reinforcement at accelerated rates compared to older generations. • Autonomy: This group wants more input into how they do their job and the independence to do it. • Positive Attitudes: This group grew up during tranquil times and as a result have a very optimistic outlook on life in general. • Diversity: This group grew up with more diversity than their predecessors and if not exposed to it in their community then they were introduced diverse people and cultures through the media. • Money: This group is used to making and spending money. • Technology: Technology is valued and is used as a tool for multi-tasking. Supportive Behaviors & Tips for Communicating With Generation Y... • Use action words and challenge them at every opportunity. • They will resent it if you talk down to them. • They prefer email communication. • Seek their feedback constantly and provide them with regular feedback. • Use humor and create a fun work environment. Don’t take yourself too seriously. • Encourage them to take risks and break the rules so that they can explore new ways of doing things. People
  13. 13. Millennials Values... • Freedom: This is the can-do generation, so let them run with meaningful work. • Frequent Contact: This group wants to be part of the inner circle and be involved with key initiatives. • Teamwork: This group grew up working or playing on teams, so giving them a role on a team will produce good results. • Diversity: This group grew up with diversity and understand it in a positive way. • Money: This group is used to making and spending money and have high expectations. • Fun: This group thrives on a fun environment and workplace. • Technology: These people use technology to multi-task at unheard of levels. Supportive Behaviors & Tips for Communicating With Millennials • Challenge them at every opportunity to make positive changes. • Keep them in the loop while giving them freedom to act. • Use social media to connect on other planes. • Seek their feedback constantly and provide them with regular feedback. • Use humor to make things fun and productive. • Ask them how you can be a better boss. People
  14. 14. How Do You Describe a Problem to be solved by a 28 Year Old?  Describe the problem in broad terms  Ask if there are any questions  Assert your conviction that you have every confidence that the problem is as good as solved, but if you can help in any way, you’re always available © 1986-2013 Samuel H. Pratt / SHP Consulting Limited People
  15. 15. What do all these People Concepts Suggest about Leadership? 1. People are complex 2. Managing people is more complex 3. All of the preceding concepts (also complex) have value but none is predominate 4. To lead, you must treat each person as a unique individual a) Know the likes, dislikes, strengths, weaknesses b) Learn what triggers positive responses from individuals c) Ask and listen d) Try different approaches, tactics and mechanisms e) Focus on what works! f) Remember that Trust is always an issue © 1986-2013 Samuel H. Pratt / SHP Consulting Limited People