This document provides a lesson plan on taking a ferry tour for tourism and hospitality students. It includes: - A short story about a receptionist named Leo taking guests Jack and Mona on a ferry. - Sample dialogues for asking for repetition and addressing mistakes in conversations. - Vocabulary related to health and safety procedures at hotels, such as bomb threats, earthquakes, and first aid. - Exercises practicing key vocabulary, sample conversations, and a chant about saying sorry and traditional food.