This document provides study notes for an elementary English lesson on taking reservations over the phone for tourism and hospitality. It introduces characters Leo, a receptionist, and guests Mona and Jack. It demonstrates polite ways for Leo to introduce himself and ask callers to wait, such as "Good morning, Plaza Hotel. Leo speaking" and "May I put you on hold while I find out for you?". Exercises practice key vocabulary, introductions, rearranging jumbled sentences about asking callers to wait, and reciting a chant.