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Similar to Effective presentation and communication skills.f.linch 23.04.13
Effective presentation and communication skills.f.linch 23.04.13
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- 2. Agenda • Explorewhy does effective communication make a difference? • Review the Communication Model and obstacles to effective communication • Identify 3 Techniques of Effective Communication • Present useful guidelines for effective presentations Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 3. Communication is key to achieving all our goals as Managers Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 4. • In Groupstake 5 minutes to discuss whether you agree/disagree with the statement • Explain why you agree/disagree • Give 2 examples to support your view point • Be prepared to share your views with the wider group Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 5. 5 key factorsto raise productivity : • Effective leadership Can any of these be • Establishment of a high achieved without performance culture effective communication? • Employee engagement practices i4CP, Productivity Report • Training and development Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 6. A B 1. Sender Receiver 2. A B Sender Receiver Which model actually represents effective communication? Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 7. The first basiclaw of communication is: “It is not what A says which is true but what B understands”. The second law of communication is: “If B misinterprets A’s meaning , A is at fault.” Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 8. A B Sender Receiver Filters Filters A B Sender Receiver Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 9. MEDIA SEMANTIC PSYCHOLOGICAL ORGANIZATIONAL Colour Vocabulary Expression Status/Title Size Print Slang/Jargon Appearance Silo phenomena Noise Accent Race University grade Pronunciation Religion Gender Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 10. Company Confidential –no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 11. GETTING THE MESSAGEACROSS Body Language 7% The Way We Say 38% Things (vocal 55% interest) Words (verbal content) Albert Mehrabian (1969)) Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 12. Three techniques ofeffective communication: • Intuitive Listening • Powerful Questioning • Being Authentic Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 13. 3 levels oflistening: • Self-centered listening - “What does this mean to me?” • Other-centered listening - “What does this mean to this person?” • Intuitive listening - “What does this really mean?” Source: LifeForming Leadership Coaching Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 14. Powerful questions canbe remembered using the formula: • Direct • Open • Ownership • Revealing Source: LifeForming Leadership Coaching Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 15. • Accepts othersfor who they are- knowing we all fail/make mistakes • Willingness to be vulnerable, i.e. acknowledging ones own mistakes/short comings • Focus is on building transparent relationship to be of benefit to the other person Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 16. How do the3 techniques of effective communication apply to presentation skills? • Powerful questions – Engage your audience by asking them questions • Intuitive listening – listen to audience, do you need to change pace, direction or the focus of your presentation. • Be Authentic – Use examples from your own life/experience where possible to illustrate the points you are presenting. Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 17. Prepare, Prepare, Prepare CompanyConfidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 18. “I keep sixhonest serving-men They taught me all I knew Their names are What and Why and When and How and Where and Who” Rudyard Kipling, (1902) ‘Just So Stories: the ‘Elephant Child/How the elephant got its trunk’. Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 19. • Why ? – What’s My Objective? • Who? – Who will the audience be? • Where - Venue • When - Timing • What – Content/Structure • How – Delivery methods Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 20. In short effectivecommunicators have high Emotional Intelligence, i.e. • Have high self-awareness • Have the ability to control their own emotions • Are self-motivated to achieve goals • Recognise emotions of others – empathy • Can manage emotions in others – because they have authentic relationships with them Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.
- 21. “The single biggestproblem in communication is the illusion that it has taken place” George Bernard Shaw Company Confidential – no elements of this presentation may be reproduced without the express permission of Kitch Consulting.