Objectives
- Understandthe key components of effective
communication
- Learn strategies for overcoming common
communication barriers
- Improve verbal, non-verbal, and active listening skills
3.
What is Effective
Communication?
- The ability to convey information to others clearly
and unambiguously
- Ensuring the message is received and understood as
intended
- Requires mutual understanding between sender and
receiver
- A key skill in personal and professional relationships
4.
Key Components of
EffectiveCommunication
- Clarity: Be clear and understandable
- Conciseness: Be brief and to the point
- Confidence: Speak with assurance
- Empathy: Understand and respect others' feelings
5.
Overcoming
Communication Barriers
-Common Barriers:
* Physical barriers
* Language and cultural differences
* Emotional and psychological barriers
- Strategies:
* Ensure a suitable environment for exchange
* Use simple, clear language
6.
Improving Verbal
Communication
-Use simple and precise language
- Be concise and to the point
- Adapt your message to your audience
- Use appropriate tone and volume
- Pay attention to ensure understanding
7.
Improving Non-Verbal
Communication
-Be aware of your body language and gestures
- Make eye contact to show engagement
- Use facial expressions to support your message
- Pay attention to others' non-verbal cues
8.
Improving Active Listening
- Give full attention to the speaker
- Show that you are listening through body language
- Provide feedback and reflect on what is said
- Defer judgment and respond appropriately
