Social Media monitoring for intelligence and operations Olivier Galichet, Advisor for Technological Evolution of Fire and Rescue Services, Ministry of Interior, France & Laurent Alfonso, Spokesperson, Fire and Rescue Service of Gard Department (SDIS30), France

1. www.sdis30.frFollow us: www.sdis30.frFollow us:
EENA CONFERENCE AND EXHIBITION
LJUBLJANA, 26th APRIL 2018
Gard Region Fire & Rescue Service
(SDIS DU GARD)
AND
CIVIL PROTECTION/ FIRE SERVICE OFFICE
#SOCIALMEDIA IN EMERGENCY
MANAGEMENT

2. www.sdis30.frFollow us: www.sdis30.fr
WHO’S SDIS 30?
3000 Firefighters 55 000 interventions /year

3. www.sdis30.frFollow us: www.sdis30.fr
SDIS 30 ON #SOCIALMEDIA
SDIS 30 USE

4. www.sdis30.frFollow us: www.sdis30.fr
THE STRATEGY OF SOCIAL
NETWORKS
COMMUNITY
MANAGER
FULL TIME
DAILY WATCH
AND
INTERACTION
WITH
CITIZENS
FULL TIME
PUBLICATIONS
NETWORKING
WITH OTHER
INSTITUTIONS
OPERATIONAL
COMMUNICATION
RISK
COMMUNICATION
CORPORATE
COMMUNICATION
ASSOCIATIVE
COMMUNICATION
STAGGERED
PUBLICATIONS
SDIS 30 USE

5. www.sdis30.frFollow us:
#SMEM UNIT MISSIONS

6. www.sdis30.frFollow us: www.sdis30.fr
MONITORING TOOLS

7. www.sdis30.frFollow us: www.sdis30.fr
#SMEM UNIT: OPERATING
PRINCIPLES
CITIZENS
SMEM CELL
CODIS
OFFICER
OPERATIONAL
RESOURCES
SHARE INFORMATION ON SOCIAL
MEDIA
(PHOTOS, VIDEOS, COMMENTS…)
REQUEST FOR INFORMATION ON
ACCESS, BEHAVIOURS TO HOLD …
RISK COMMUNICATION
INSTRUCTIONS FOR BETTER
SECURITY BEHAVIOUR
AMPLIFY INFORMATION
SHARED ON #SOCIALMEDIA
- PROPOSAL OF INSTRUCTIONS
RELATED TO CURRENT EVENT
- REQUEST FOR ADDITIONAL
INFORMATION
REPORTS
REQUEST FOR REINFORCEMENTS
COMMITMENT OF
ADAPTED/APPROPRIATE
RESOURCES
REPORTING OF INFORMATION ON
THE OPERATIONAL CONTEXT
FOR DAILY
OPERATIONS

8. www.sdis30.frFollow us: www.sdis30.fr
#SMEM Watch Team
#SMEM Coordinators
CODIS Officer
CRISIS Room

9. www.sdis30.frFollow us: www.sdis30.fr
NEXT STEPS ON SDIS 30…
• CREATION OF AN INTERNAL COLLABORATIVE
TOOL FOR SHARING INFORMATION,
• LINK BETWEEN COLLABORATIVE MAPS AND
OPERATIONAL MAPS,
• CREATION OF INTERDEPARTMENTAL TEAMS &
MUTUAL SUPPORT,
• INTEGRATION OF SOCIAL MEDIA IN THE
OPERATIVE MANAGING INCIDENT SYSTEM …

10. www.sdis30.frFollow us: www.sdis30.fr
Next steps for other French Fire services
• Different levels of use for SMEM:
– Discovery, just a monitoring in « case of », No
preparedness, no human resources,
– Medium level, with a SMEM officer in operations
room. Preparedness of tools and human
resources,
– Daily use, as the SDIS of the GARD, with high
interaction with population.

11. www.sdis30.frFollow us: www.sdis30.fr
Next steps for other French Fire services
• In France, the main objective is the
coordination with departmental government
services (Préfecture),
• As useful as it is, we should keep in mind that
SMEM are just a mirror of reality,
• To help French fire services to use SMEM,
Guidelines for SMEM are being written.

12. www.sdis30.frFollow us: www.sdis30.fr
Contact: Captain Laurent ALFONSO
 +33 6 22 93 34 44 / +33 7 81 93 27 00
  l.alfonso@sdis30.fr
Contact: Major Olivier GALICHET
 +33 6 76 21 29 01
 olivier.galichet@interieur.gouv.fr