This document summarizes the measures taken by Metro Barcelona to prevent violence in mass transit. It discusses primary, secondary, and tertiary prevention measures. Primary prevention includes educational programs to promote values of respect and cooperation. Secondary prevention involves police operations, situational crime prevention, and awareness campaigns. Tertiary prevention consists of mediation programs, alternative punishment through community service, and corporate social responsibility initiatives. Training is also provided to employees on non-discrimination, dealing with various situations, and awareness of social issues. The overall approach emphasizes cooperation between different departments and organizations to promote safety, security, and inclusion in urban mass transit.

1. “VIOLENCE IN TRANSIT”
FINAL CONFERENCE
Violence prevention in an urban mass
transportation
Spazio Europa (ROMA), 4th October 2013
Daniel Villegas
Chief of Investigation and Analysis
Security and Civil Protection Unit
Metro Barcelona

2. VIOLENCE IN TRANSIT EVALUATION
METRO BARCELONA IDIOSYNCRASY
INDEX
2Pag.
1
2
3
4
pág. 3
pág. 6
pág. 12
pág. 13
5 pág. 14
PRIMARY PREVENTION MEASURES
SECONDARY PREVENTION MEASURES
TERTIARY PREVENTION MEASURES

3. 3Pag.
 Awareness bridge for different Departments of our
company. (SCPU/ERD/CSR)
 Platform to generate new ideas and permanent reflexion of
the consequences of our decitions as a Metropolitan
Transport Company.
 But, concretely, what do we change?
 Learn to use more arguments to change/adapt our
decitions in a social component way.
 Understand and spread it inside our company.
 Offering facilities and dissemination of social projects or
values to arrive directly to our millions of customers.
 All kind of expositions or presentations.
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures.
Violence in transit evaluation

4. 4Pag.
 Metro is a massive Public Transport.
 Barcelona Metro has:
1,3 millons passengers/day
The railway transport is a service of general interest and
essential for the Comunity.
(Art. 31.1 Catalan Railway Law)
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures.
Metro as a mass transportation.

5. 5Pag.
Security and its perception is one of the most important
user requirements (annual opinion questionnaire)
Metro as a mass transportation.
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures.
IMPORTANCE ITEMS FOR CITIZENS WHO USE METRO 2009 2010 2011 2012
Reliability 1 2 1 1
Security feeling 2 1 2 2
Speediness 3 4 3 3
Easiness in conecting with other PTS 5 5 5 4
Information in case on incidents 4 3 4 5
Information about shckedules and prices - - - 6
Good operation of escalators and elevators - - 9 7
No accidents / falls 7 8 6 8
Good operation of machines and payment line 8 9 7 9
Accesibility - - - 10
Train cleanness - - - 11
Employees polite and proactive - - - 12
Metro tries to improve service 10 7 8 13
Trains temperature - - - 14
No crowdings 13 10 13 15
Cleanness 7 8 10 16
Station temperature - - - 17

6. 6Pag.
Metro as a mass transportation.
- Implications for Security and Civil Protection:
1. Open systems that facilitate an easy access and a fast
exit.
2. Anonymity helps pass unnoticed and affects all
uncivic/criminal investigations.
3. The high number of passengers traveling in confined/closed
spaces makes them specially vulnerable and any
risk can generate a large number of victims.
4. In the case of suburban, due to the underground
environment, all risks increseas easily making any
evacuation much slower and affecting the accessibility of
the emergency assistance.
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures.

7. 7Pag.
So... What we do to solve the problem?
Cooperation between stakeholders:
PRIMARY PREVENTION
SECONDARY
PREVENTION
TERTIARY PREVENTION
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures.

8. Educa TMB is our own educational project (TMB) through which we
want to influence the understanding of mobility and citizenship
by promoting values ​​of respect and coexistence to move to a
city that need to be more human and with a higher life quality.
Theis plan defines three different scenarios:
1st - Promotion of values:
- 10 educational activities are conducted covering all levels of
education: Child Cycle, Primary, Secondary School, Professional
education and university. (specific Dept. to do that plan)
Primary prevention measures
8Pag.
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures.

9. FOREWORD
OUR DAILY CHALLENGES
Secondary prevention measures
9Pag.
Police Control
Operation Xarxa: The whole year. Prevention and detection of crime.
(Mossos d'Esquadra and Guardia Urbana de Barcelona)
Grèvol Operation: Christmas Campaign. Prevention and detection of
crime. (Mossos d'Esquadra)
Gregal Operation: Summer Campaign. (Mossos d'Esquadra)
Pickpocketing Operation: All year (Division Tranposrte and multiple
offenders unit of Mossos d'Esquadra)
Antigraffiti Operation: Mossos Transport Division and Reoffending
investigation Dept.
Situational Crime Prevention
Trails/routes in key locations and hot hours for Security Guards.
Presence of Metro employees at stations and trains.
Presence of videocameras in all stations and trains.
Metro Radio media and awareness campaigns about theft and anti-
social behavior on television screens in stations and trains.
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures.

10. FOREWORD
OUR DAILY CHALLENGES
Secondary prevention measures
10Pag.
Situational Crime Prevention (continued)
- Collaboration of TBC staff (alternatives punish mesures) located at key points
to receive relevant information.
- Collaboration of concessionaires and Metro stores.
- Collaboration of musicians located in key links.
- Cleaning and immediate repair of vandalized items. (Broken Windows Theory)
- SOS Interphones in all stations, platforms and lobbies. (making easy and
permanent the communication with all citizens)
TMB Educa through two programs:
2nd: Social integration.
A. Consortium Agreement with BCN Education Dept. to address school
failure cases with students at the end of high school (15/16 years)
B. 10 sessions are conducted in living with company employees who
promote educational interests.
3st: Prevention of crime.
A. 3 sessions are conducted with Guard and Education Consortium, who
selected BCN educational centers in a strategic way.
B. Promoting respect for people and furniture.
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures.

11. FOREWORD
OUR DAILY CHALLENGES
Tertiary prevention measures
11Pag.
Collaboration agreements with:
1. Mediation with Youth Justice Dept. at the request of
Children Prosecutor Office.
- Mediations with children who have committed a misdemeanor and
crimes against Barcelona Metro:
a. Awareness through meetings with Security Dept. of the
company.
b. Opportunity to repair damage without going to a legal trial.
2. Department of Justice - Alternative Measures (TBC)
- Agreement for alternative punishment through Benefit Work for the
Community. Punished person can come to Metro to carry out customer
service tasks to helps the passage, inform them, etc..
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures and
others.

12. FOREWORD
OUR DAILY CHALLENGES
Another measures to prevent violence in transit
12Pag.
Daily training for Security Guard teams (15min/day):
Self-Protection Measures
Customer Service
Forbidden weapons
No Discrimination
Regular training and awareness to all employees
Training sessions on self-protection measures and customer relations.
Corporate Social Responsibility
Actions to promote accessibility and mobility in public transport.
Dialogue with associations and groups at risk of exclusion.
Assignment of advertising space for the dissemination of campaigns
related to social causes.
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures and
others.

13. 13Pag.
Training to internal exmployees and external services.
Another measures to prevent violence in transit
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures and
others.

14. 14Pag.
Awareness training videos:
Discrimination against people with disabilities.
Discrimination on religious beliefs.
Discrimination based on gender identity.
Discrimination ideology.
Discrimination based on sexual orientation.
Discrimination by race or ethnicity.
Operative situations training videos:
How to deal with a sleeper.
How to deal with begging and beggars.
How to deal with insults and threats.
How to deal with alcohol poisoning.
How to deal with antisocial situations.
How to request personal documentation.
Another measures to prevent violence in transit
1. Metro idiosyncrasy.
2. Major incidents
tipology.
3. Primary prevention
measures.
4. Secondary
prevention
measures.
5. Tertiary prevention
measures and
others.

15. 15Pag.
Grazie mille a tutti per la vostra attenzione!!!