Angela de Gandy of Gloucestershire College discusses using Workpepper software to manage increased student enrollment, expanded course offerings, and improved performance, profitability, customer experience, and communication. Over three years, enrollment grew from 300 to 2,000 students. Workpepper allows for overbooking classes, easy timetabling, rapid changes to courses, and quick responses to student inquiries. The software provides a shared space for the team to communicate, access schedules and student lists remotely, and improve tracking and reporting of student data.

1. Angela de Gandy
Gloucestershire College

2. INCREASED enrolment
expand and diversify
• 300 to 2,000 over three years
• Increased Adult Community
Learning enrolment
• Skills for life - Basic skills and ESOL
• NEW Traineeships
• NEETs provision
INCREASED profitability Using data from system to enable
overbooking to ensure that classes are
full.
Easy and quick to timetable and
resources
IMPROVED performance Management of results has enabled
rapid change to units and qualifications
to improve future performance.
IMPROVED customer
experience
Everyone in the team can respond
quickly to enquiries, bookings and
changing requirements.
IMPROVED communication Everyone in team can share information
on everything they need to do their job
and support learners.
“You can't manage what
you don't measure.”

3. “SCALABLE” no additional support staff needed to manage the
planning.
The system helps me manage the rest!
Growth in numbers:
Year 1 300 pre Workpepper
Year 2 800
Year 3 2,000
Expanded provision to:
•Adult Community Learning
•Basic Skills/ESOL
•Traineeships

4. • New department offering a rapid
response for clients on JSA
• Flexible and personalised learning
programme, by using unit,
college devised, awards and 1
day qualifications
• Provision to be available 50
weeks per year and learners need
to be able to access learning
within 2weeks of referral
• Requirement for accurate
tracking and reporting on
mandatory training, attendance
and progression into work

5. We tried !!
•College processes cannot capture and
record the level of detail required for the
programmes
•40% of DWP learners processed at
enrolment do not start / fail to start
programme
•Planning for delivery - rooms and staff
centralised process - very bureaucratic
and time consuming for timetabling team
•Rapid response, planning 100’s of short
courses all through the year
The more I tried the more enemies
I made: meeting with MIS,
timetables and register team:
“The college is just not set up
for this type of provision!!!
Can’t you make your
provision fit our system?”

6. Managing learners:
•Full tracking of learner from referral
to job outcome
•Individual action planning enabling
“pick and mix” for units, qualification
and soft targets
Management function:
•Curriculum set up
•Events planning
•Course planning
•Bespoke reports
•Attendance register
•Booking system
•DATA
Team
•Remote access to their timetables
•Remote access to student list
•Online communication tool
including SMS
•Access to all events
•Ability to book clients on
appropriate learning aims

7. •Empowers whole team
•Full control of data
•Communication tool
•Quality process tracking
•One place / one space for all our
information and data
•Data

8. Workpepper under new management :Workpepper under new management : The TEAM
Team KPI 2013/14 6 month data Jan (2014)
3,150 referrals 1,566
60% conversion rates 62% (964)
45% clients on Sector based work programme into work 45%
85% achievement 87%
Sophie - Full Time
Administrator
Amie - Part Time
Employment Co-
ordinator
Nicky – Part Time
Referral Co-ordinator
Alice - Full time
Curriculum Support
First point of contact
Clients
Referral agent
Communication
Employer link
SBWA
LMI (Employer)
Business opportunities
Referral link
Referral Quality
LMI (DWP)
Reporting data
Referral number
Collating results
Quality Process IV/EV
Registrations/Exam
Enrolments
“It is so easy, we all know what’s
happening across the department - who
should be where and when and what
they are doing.”
“Reporting used to be a long process, we had to
take bits of information from our previous
tracking spreadsheet and
the college systems, now its all in one place.”

9. See Workpepper in action
Any questions please get in touch.
Macleod Associates
t: 0203 327 1996
e: info@macleodassociates.com
w: www.macleodassociates.com

10. See Workpepper in action
Any questions please get in touch.
Macleod Associates
t: 0203 327 1996
e: info@macleodassociates.com
w: www.macleodassociates.com