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E Mail And Phone Etiquette

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Amy O'Donnell
Amy O'Donnell

The document provides tips for effective email and phone communication. It advises selecting an appropriate email address, using proper grammar and etiquette, and avoiding unprofessional language. For phone calls, it suggests identifying yourself, stating the purpose of the call clearly, and leaving a message with your contact information if the person is unavailable. Sample phone call scripts are provided to demonstrate polite and professional communication.

TechnologyEducation
1 of 12
Before You Hit Send or Hang Up : Creating a Positive Presence Through E-mail and Phone Communication
E-Mail Essentials ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
More E-Mail Essentials ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Helpful E-mail Etiquette Sites ,[object Object],[object Object],[object Object]
Phone Etiquette ,[object Object],[object Object],[object Object]
Speak with a ,[object Object],[object Object],[object Object],[object Object],[object Object]
Suggested phone approach ,[object Object],[object Object],[object Object],[object Object],[object Object]
…and if your contact isn’t in ,[object Object],[object Object],[object Object],[object Object]
If you reach voice mail… ,[object Object],[object Object],[object Object],[object Object]
If you reach voice mail… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
If you’re worried about what to say ,[object Object],[object Object],[object Object]
Phone Practice ,[object Object],[object Object],[object Object]

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E Mail And Phone Etiquette

  • 1. Before You Hit Send or Hang Up : Creating a Positive Presence Through E-mail and Phone Communication
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