The document describes the online purchasing process on the website Kedai-Buku.com. It details selecting an item (a book on basic English), providing billing and shipping information, choosing a payment method of bank transfer, and receiving order confirmation and tracking details. The purchasing process is described step-by-step, from describing the merchant and item to payment, delivery, and a recommendation to use online purchasing again due to its convenience.

1. PROJECT ONLINE
PURCHASING
PREPARED BY NUR ADLINA ADLI

2. INTRODUCTION
 Electronic commerce refers to the buying and
selling of products or services over electronic
systems such as the Internet and other
computer networks.
 However, the term may refer to more than just
buying and selling products online.
 It also includes the entire online process of
developing, marketing, selling, delivering,
servicing and paying for products and services.

3. Online purchasing process:

4. DESCRIBE THE MERCHANT
 Kedai-Buku.com officially started operation on 1.1.2009 to accept
orders online from within the country and from around the world.
 Over two years’ experience managing overseas orders with
KedaiPerantau.net is an advantage to the kedai-Buku.com.
 Plus, with more flexible payment checkout which is Maybank2U,
CIMB Islamic Bank, Bank Islam for payment in Ringgit Malaysia,
 the European Bank Transfer (SWIFT IBAN) is free it charges to the
people in Europe and PayPal which is the gateway most popular
option around the world.
 Due to demand from existing customers to add the books published
by other companies, the management took steps to build a special
web site to sell books as a result of the work of Malaysians online.

5. Kedai-Buku.com

6. DESCRIBE THE ITEM
Title: Simple English
Author: Nor Bin Abdul
Rahman
Pages: 480 pages
Publisher: Millennium 21
Sdn Bhd

7. DESCRIBE THE ITEM
 This book presents basic structures and
vocabulary in a step-by-step building process,
along with lots of opportunity to practice
through varied exercises.
 Covers all basic English grammar structures
and concepts though clear, concise charts and
examples. For beginning-level ESL learners.

8. The item that we want to purchase

9. Purchases are recorded

10. METHOD OF PAYMENT
• Transfer money to the Bank Islam.
• Make a payment via money transfer over the ATM.
• Bank in to the particular account base on the price of the
item that we purchased including the post fee.
• Need to send email to the bank to make confirm the
transaction.
• Delivery will be make as follows within 3 days.

11. Billing
information

12. Payment method

13. METHOD OF DELIVERY
 Merchant will provide a detail explanation of the item.
 Merchant reminded the amount to be paid, how
payment they received and the payment must be made.
 They will inform about the delivery of the item will
commence after the payment is made.
 Kedai-buku.com only provides delivery of goods
purchased buy customers want to use.
 We need to ensure the address and contact number that
we given to them is the actual information.
 The information will be given a tracking number to us.
 The parcel will reach at my home.

14. Shipping address

15. Sipping method that customer choose

16. WOULD WE USE THE INTERNET TO
MAKE ANOTHER TRANSACTION?
 We can get a product from somewhere far
 We can select the items and view their
specifications. We can compare an item with
the other products offered
 We can arrange for shipping of the product to
our house
 We can read the comment /opinion from the
previous customers about the product that we
want to buy.

17. SUGGESTION AND RECOMMENDATION
 Adjust our privacy setting
 Use method of pay pal
 Seller has fully contact information.
 Website has something like a gold lock at the browser
window to prove that website are fully secure with
protection.
 Get a response from seller.
 The merchant should minimize shipping costs, and be
upfront with those costs
 Make returns easy
 Upgrade their service in by give people a lot of
information about their products.