- Dvisha is seeking a role that allows her to contribute to an organization's growth. She has over 4 years of experience working as a Salesforce administrator and support specialist at HP Enterprise. - Her experience includes customizing Salesforce platforms, implementing business requirements, and testing solutions in various environments. She is proficient in Apex, Visualforce, and integrating applications. - She has worked on projects involving customer service automation, field service management, and lead management. Her responsibilities included user administration, process implementation, and issue resolution.

1. Dvisha T Mobile:+91 - 7299367197
E-mail:dvishat@yahoo.com
Objective
To be a part of the team that excels in works towards the growth of organization, and to associate
withan organizationwithprogressdynamically and identify my challenging environment, to play a
significant role for the better of (Y) our company and thereby myself.
Summary
● HavingStrong knowledge in salesforce customization,workflow approvals,datavalidation,
customerservice andsupportadministration.
● Hands on experienceincreatingcustomobjects,customfields,page layouts,customtabs,
reports,andvariousothercomponentsasperthe requirements.
● Experiencedinanalyzingbusinessrequirements,entityrelationshipdiagramand
implementingthemto salesforce customobjects,junctionobjects,master-detail,lookup
relationships.
● Have knowledge inSOQL,SOSL,Site.com, jobschedulers,apex,triggers,visualforce.
● Experiencedincreatingroles,profiles,email services,page layoutsandtriggers.
● Workedextensivelyonvarious salesforce standardobjectslikeaccounts,contacts,
opportunities,products,price books,cases,leads,campaigns,reportsanddashboards.
● Experiencedwithintegrationof AppExchangeapplications.
● Expertinimplementingsecurity, sharingrules,profilesandpermissionsetsatobject,field,
and recordlevel fordifferentusersatdifferentlevelsof organization.
● HPSMtool knowledge forIMticketsescalations.
Certifications
SP16 Salesforce CertifiedPlatformDeveloperI.
Professional Experience
Currently worked as Salesforce Admin Management & Support in HP Enterprise.
In overall 4.3 years of experience, I have 2 years of experience in salesforce.com as administrator
and support with firm understanding of the requirements and delivering mission critical solutions
and knowledge in visualforce, apex, triggers.
Education
B.Sc (Software Engineering) with65%from2007 – 2010 in ApolloArtsandScience College(Affiliated
to Universityof Madras),Chennai.
Achievements
 AwardedasTop Performerof the teamfor the performance consequently.

2. Project Particulars
Project 1
ProjectTimeline: Jan 2014 to till date
ProjectName: PSA (ProjectService Automation)
Project Description: This project is a collection of activities and related items to be
managed for delivering a specific HP service to the customers. And it stores information such as
tasks and sub-tasks, customer and order details, delivery schedules, project status, timecard and
resource information. Managing the projects for each respective queues and the project owner to
capture the time card for the day to day activity. Implementing internal HP tools to project to view
the contract information.
Rolesand Responsibilities:
 Creatinga projectandassigningtoconcernqueue andprojectowner.
 Creatingnewuseraccountand assignprofile aspertheirrole.
 Implementedsharingrule andworkflow approval.
 Newtemplatescreationandupdatingforprocessrelatedandapproval.
 Createddata ValidationrulesandFormulas asperbusinessrequirement.
 Responsible forfunctionalitytestinginseveralenvironments(TEST1,TRAIN2,Production)
 Workedwithsalesforce objectquerylanguage (SOQL) toverifythe data.
 Createdreports anddashboardsas peruserrequirementandmanagedvisibility.
 Customized page layouts forstandard/customobjectsandassignedrecordTypes.
Project 2
ProjectTimeline: Jan 2014 to till date
Project Name: FSM(Field Service Management) & LM(Lead Management)
Project Description: The Apps created to track the onsite Engineers day to day activity
and case assignment process.
Lead or case been assigned by dispatcher to Onsite engineers, to track and monitor the designed
app. The linkage of two different tools to assign the work order and status of parts or product
delivery to customer. Support and creation in both Web and mobile versions. ONE lead allows HP
employees who interface with customers to submit leads to sales, to track campaign and product
support submitted via Leads. Handling in leads conversion and PMO approval in queue by sales
representatives.
Rolesand Responsibilities:
 Responsible forcreatingprofile forengineersincludingdispatcherprofile,resource profile.
 Involvedinsyncand supportcallsincountriesdeployment.
 Businessvalidationandtestingisdone before deployment.
 Analyzingandcreatingthe defectandbugreports.
 Creatingleadform,salesinitiatives&PMOvalidation,queueManagement.
 Campaigncreationandinbound,outboundmailsviasalesforce forapproval of queue.

3. Support Experience
Workedas supportfor customerengineeredtoolsthatbelongtoHPE since Nov2011 toDec 2013.
Rolesand Responsibilities:
 SupportthroughHPSM, email, chatto internal customers/endusers.
 MissionCritical support.
 ElevatingticketstoIT.
 Managed Useraccounts as per request.
 To provide permissionstothe userasper businessrequirement.
 Handle the tasksof maintainingdatafilesandmonitoringsystemconfigurationtoensure
data integrity.
 Remote desktopsupportbasedonSOPs.
 Identify,evaluateandprioritizecustomerproblemsandcomplaints.
 Participate inon-goingtraininganddepartmentaldevelopment.
 Maintenance updatesanddowntime information will be circulated.
 HP Applicationtestingwill be performedoneveryreleaseforvariousfunctionalityissues.
 Outage informationwill be proactivelycirculatedtousers.
 MonitoringToolsfunctions.
 Flowof variousenterprise toolswillbe monitoredfor feedissues.
 BulkUser accounts.
Personal Details
Name: Dvisha.T
Data of Birth: 26-03-1990
LanguagesKnown: English& Tamil.
Marital Status: Married
Address: No 9, Veerapandi NagarMainRoad,Veerapandi Nagar,
Vengadamangalam, Ponmar, Chennai- 600127.
I hereby declare that the above mentioned information is true to the best of my knowledge and
belief.
Dvisha.T