Mullah Abdulla is seeking a position as an escalation lead or incident coordinator. He has over 2.7 years of experience working for Infosys on projects involving Microsoft network account management, Active Directory provisioning, and Forefront Identity Manager. His responsibilities have included troubleshooting account and access issues, managing service requests, and providing tier 2 support for identity management tools. He is proficient with technical skills like SQL, Java, .NET, and Active Directory tools.

1. Curriculum Vitae
Mullah Abdulla
Mobile No.: +91 8892350928/8686481986
Email Id: mullah.abdulla581@gmail.com
Objectives
I am currentlyworkingasan EscalationleadIncidentcoordinatorwhoishighlyresponsible &
creative withinitiativeandpunctuality.Iresponsiblyacceptthe challengesandgoalsthatthe
organizationassignsme,adaptabilitytochange,staff management,abilitytoworkinteams,abilityto
workunderhigh pressure,aswell asto solve problemsefficientlyandachieve productivitygoalssetby
the companyand my workgroup.
Professional Summary
 Having2.7 yrs. of experience workingwith InfosysLtd.
 Strongdedicationtowardsworktoensure deliveryof projectsaccordingtothe schedules.
 Quicklyadaptingtonewtechnologies.
 Have beenworkingfromMicrosoftcampus(Local onsite).
 Self-starterandpossessgoodcommunicationandInterpersonnelskills.
 Leadingthe role of Shiftlead,SubjectMatterExpert (SME) and Incidentcoordinator(IC) in
currentproject.
Technical Skills
Languages : SQL, C, Java,.Net
DocumentationTools : MS-Office 2007/10
RDBMS Tools : SQL Server2008 R2
WebTechnologies : HTML
Platformsknow : Windows2003 Server,Microsoft
Exchange 2007 ServerandActive
DirectoryServices,FIM,PowerShell

2. Work Experience
 Workedon Active DirectoryProvisioning.
 Workedon ForefrontIdentityManagerwhichisknownasIDWEB
 Workedon SynchronizationServicemanger
 Workedon Active DirectoryMigrationtool
 Workedon Active DirectoryService Interface (ADSIEDIT)
 Basicsof java,Unix , .Net,C and Html
 Writtenandverbal communicationacrossall levels.
Project Details - I
Client:MicrosoftCorporation.
Project: MicrosoftNetworkAccountsManagement(NAM).
Team Size:52
Role:ShiftLeadIncidentCoordinatorSME.
Project Description:
Networkaccessmanagement(NAM) ispartof the IdentityandAccessManagementService of
Microsoft.The IdentityManagement(IDM) Service providesthe lifecyclemanagementof all identities
throughoutthe enterprise,ensuring privacy,consistency,fidelityandcertifiessecure accessthrough
policyandregulatorycompliance.
I am workingonForefrontIdentityManager(FIM) witharole of subjectmatterexpert.We serve the
clientat(tier-2) level.We providesupportforall the Microsoftandothercompaniesassociatedwith
Microsoftglobally.We will trouble shootall the issue relatedtoFIM.
Main responsibilitiesandTasks:
Usernon-userAccountAdministrationandMaintenance usingActive directoryandinternal
application.
 Troubleshootinguser’saccountnetworkandaccessrelatedissues.
 Creationsandmaintenance of DistributiongroupsandSecuritygroups.

3.  TroubleshootingaccountrelatedissuesusingFIMtool.
 Troubleshootingselective groupsrelatedissues.
 Troubleshootingthe errorsgeneratedbyFIMSynchronizationserver.
 We convertthe FIMmanagedgroupsto AD managedandvice versa.
 We modifythe ownershipof the orphanedgroups.
 We restore the deletedgroups.
 We disconnectthe duplicateaccountsbyusingFIMsynchronizationserver.
 We troubleshootthe membershipande-mail relatedissues.
 We assistthe userto resetthe passwordthroughFIMportal.
 ProvidingTier-2supportforthe newlyreleasedforefrontIdentitymanagementtool by
Microsoft.
 We resetthe passwordsfromADand internal application.
 Movingaccounts across domainsandforestsusingActive DirectoryMigrationtool.
 Creatingmailboxes,providingpermissionsonthe mailboxesthroughActive directorymodulefor
powershell andexchange managementshell.
 Creatingorganizational units,settingupdelegationforrequiredpeopletomanage them.
 Moving& deletingmachine accounts.
 Creating/deletingSPN recordsforusers/servers.
 TroubleshootingaccountrelatedissuesusingADSIEdit.
 Troubleshootingselective authenticationissues.
 Troubleshootingemaildeliveryissues.
 Creationof user/non-user/elevated/non-elevatedaccounts.
 Provisioning/De-provisioningaccountsinAD,SMTP.
 Creationandmanagingthe Service Requests(SR) usingthe clientspecificCRMtool (ITSM) and
therebyresolvingthemwithinthe Service LevelAgreement.
 Provide ITservicesforthe Clientsacrossall regionsinresolvingtheirissuesrelatedtoWindows
Server(AD,Exchange,IIS6.0),software,networking,hardware,printing,remote access,etc.
 Responsible foroverallsmoothoperationof the Business.
 Attenddailyconference callswithvariousonsite andoffshore teams.
 Manage and maintaindailySLA’sandthe submitreportstoclientona dailybasis.
 Handle clientescalationandprovide RCA asand whenrequired.
 Provide feedbackonperformance improvementandcareerdevelopment.
 Identifyingprocessgapsandcome upvarioustrainingplanstowardsprocessimprovement.
 Analyzingrejectedcasesandimplementingmethodstoreduce them.
 Preparingbalancedshiftschedules.
 Reviewof documentsandupdatingthemfrequently.
 Manage the Team,day-to-dayoperations,andescalations.
Tools Used:

4. FIM2010 R2 (Forefrontidentitymanager),Windows2000/2003 serverActive Directory,Windows
Exchange 2003/2007I,ITSM(IdentityService management- A ticketingtool),AMT(Accountmanagement
tool),ADSITEDIT, Accmanng,ADMT, PowerShell,SQL2008 server.
Achievements
 Received SPOT award and an Individual Extra Miler Award for excellent service to the
customer.
 Bagged Best Student Award in 7th and 10th standard.
 Town Toper in 12th standard.
Academic Profile
 B.Tech (Computer Science) with 64.4% from JNTU University, in 2012.
 Intermediate (10+2) with 93.4% from Board of Intermediate, in 2008.
 SSC with 88.5% from Secondary School Certification Education, Andhra Pradesh in
2006
Personal Details
Name : AbdullaMullah
Father’sName : MullahIbrahim
Address : H No: 5-45 Midthur(Mandal & Village),
Kurnool (DIST),A.P–518405
Date of birth : 04-08-1990
I herebydeclare thatall the detailsfurnishedaboveare correctand genuine aspermyknowledge.
Date: Regards,
Place:Hyderabad AbdullaMullah
Willingtorelocate. Referencesmade available on request.