1. Page 1 - Curriculum Vitae
ARTIOLI Stefano
For further informations:
Mobile: +44 792 8732250 E-mail: steart80@gmail.com
PERSONAL INFORMATIONS
Name ARTIOLI STEFANO
Address 505, OXFORD ROAD, READING (UK) RG30 1HF
Phone +44 792 8732250
E-mail
LinkedIn Profile
steart80@gmail.com
http://www.linkedin.com/pub/stefano-artioli/72/b93/1b1
Nationality Italian
Date of birth 04/05/1980 (DD/MM/YYYY)
WORKING EXPERIENCE
• Dates (from – to) JULY 2014 - TODAY
• Employer Name WEBSENSE LTD.
• Area of Company WEBSENSE PROTECTS ORGANIZATIONS FROM THE LATEST CYBER ATTACKS AND DATA THEFT WITH UNIFIED WEB SECURITY, EMAIL
SECURITY, MOBILE SECURITY AND DATA SECURITY
• Type of employment TAM - TECHNICAL ACCOUNT MANAGER
• Mansion and responsibilities The goal of the Mission Critical Support (MCS) Technical Account Manager is to ensure customer success, focusing
both on reactive support and pro-active services to enable the customer to successfully deploy their Websense solution
set and achieve targeted business benefits. The TAM is the single point of contact for the customer and also all internal
Websense teams as he guides the customer through all phases of the Customer Experience Blueprint, providing
expertise and guidance on leading best practices for a successful enterprise security solution. He serves as a strategic
advisor to customers and provides product functionality, technology and implementation expertise by delivering a
combination of technical consulting and project management skills.
WORKING EXPERIENCE
• Dates (from – to) JANUARY 2013 – JULY 2014
• Employer Name WEBSENSE LTD.
• Area of Company WEBSENSE PROTECTS ORGANIZATIONS FROM THE LATEST CYBER ATTACKS AND DATA THEFT WITH UNIFIED WEB SECURITY, EMAIL
SECURITY, MOBILE SECURITY AND DATA SECURITY
• Type of employment TECHNICAL SUPPORT ENGINEER
• Mansion and responsibilities Ensuring full understanding of each issue, including its impact on the customer
Gathering logs and configuration details and attempting to reproduce the reported issues
Researching issues in the Knowledge Base, documentation and through discussion with team members as needed
Recommending solutions to customers and following through to resolution or escalating the case in a timely manner if no
resolution can be found
Documenting all interactions and case details within the customer tracking database, including a detailed description of
the issue and any resolutions recommended.
Participating in knowledge sharing via involvement in technical discussions and Knowledge Base documentation
Streamlining and improving current procedures and assisting in documentation and training
Meeting individual productivity goals set by management
Performing other duties and projects as assigned
Interacting and collaborating with Sales, Sales Engineers and Technical Account Managers (TAMs) in order to provide
the best support to the Customer and understand Customer’s needs. Helping SE and TAMS for building
upgrade/migration plans and for making upgrades/migrations health checks
Elected Best Performer Employee for last quarter of 2013
WORKING EXPERIENCE
C U R R I C U L U M V I T A E
• Dates (from – to) SEPTEMBER 2010 – JANUARY 2013
• Employer Name IFIConsulting
• Area of Company IT services to small, medium-sized and large enterprises
• Type of employment Senior Network Engineer – Sales Engineer
• Mansion and responsibilities Installation, configuration and maintenance of infrastructure domains with Windows 2000, Windows 2003, Windows

2. Page 2 - Curriculum Vitae
ARTIOLI Stefano
For further informations:
Mobile: +44 792 8732250 E-mail: steart80@gmail.com
WORKING EXPERIENCE
WORKING EXPERIENCE
WORKING EXPERIENCE
WORKING EXPERIENCE
WORKING EXPERIENCE
2008, Windows 2008 R2. Installation, configuration and maintenance of mail servers Exchange 2003, 2007 and 2010.
Installing and configuring Unified Communications Server Microsoft Office Communication Server 2007 - 2007 R2 and
Lync. Installation and configuration of Microsoft Sharepoint Server 2007 and 2010. Installation and configuration of
network equipment Cisco, HP, 3Com, Brocade, DELL, Fortinet. Installation and configuration of optimization and / or
bandwidth management devices such as Websense, Allot, Riverbed. Systems management virtualization Citrix
XenServer, VMware ESX and Microsoft Hyper-V. Experience in VDI infrastructures (Citrix XenDesktop, VMware View).
Projecting, configuring and administering network and security infrastructures using Cisco devices (L2, L3 switches,
Routers, Modular switches, Advanced Security Appliances and FWSM).
Projecting, configuring and administering network optimization infrastructures using Allot and Riverbed devices.
Projecting, configuring and administering network security and DLP solutions using Websense products (WSGA, ESGA,
DSS, Hosted WSG, Hosted ESG) for medium-sized enterprises.
Consulting.
Sales Engineer, following customersi in POCs and Try & Buy, making projects for Customers and helping Sales in
closing deals.
• Dates (from – to) FEBRUARY 2010 – JULY 2010
• Employer Name NPService srl
• Area of Company IT services to small, medium-sized and large enterprises
• Type of employment System and Network Engineer – Sales Engineer
• Mansion and responsibilities Installation, configuration and maintenance of infrastructure domains with Windows 2000, Windows 2003, Windows
2008, Windows 2008 R2. Installation, configuration and maintenance of mail servers Exchange 2003, 2007 and 2010.
Installing and configuring Unified Communications Server Microsoft Office Communication Server 2007 - 2007 R2 and
Lync. Installation and configuration of Microsoft Sharepoint Server 2007 and 2010. Installation and configuration of
network equipment Cisco, HP, 3Com, Brocade, DELL, Fortinet. Installation and configuration of optimization and / or
bandwidth management devices such as Websense, Allot, Riverbed. Systems management virtualization Citrix
XenServer, VMware ESX and Microsoft Hyper-V. Experience in VDI infrastructures (Citrix XenDesktop, VMware View).
Projecting, configuring and administering network and security infrastructures using Cisco devices (L2, L3 switches,
Routers, Modular switches, Advanced Security Appliances and FWSM).
Projecting, configuring and administering network security and DLP solutions using Websense products (WSGA, ESGA,
DSS, Hosted WSG, Hosted ESG) for medium-sized enterprises.
Consulting.
Sales Engineer, following customersi in POCs and Try & Buy, making projects for Customers and helping Sales in
closing deals.
• Dates (from – to) MARCH 2004 – FEBRUARY 2010
• Employer Name Softech srl
• Area of Company IT services to small and medium-sized enterprises
• Typer of employment Computer systems analyst and since 2008 Head of technical department – Sales Engineer
• Mansion and responsibilities Installation, configuration and maintenance of infrastructure domains with Windows 2000, Windows 2003, Windows
2008. Installation, configuration and maintenance of mail server Exchange 2003 and 2007. Installation and configuration
of network devices. Organization of technical personnel, interventions and procedures. Consulting.
Sales Engineer, following customersi in POCs and Try & Buy, making projects for Customers and helping Sales in
closing deals.
• Dates (from – to) MARCH 2002 – DECEMBER 2002
• Employer Name Domarc srl
• Area of Company Services to small and medium-sized enterprises
• Typer of employment Computer systems analyst
• Mansion and responsibilities Installation and configuration of Personal Computers and network equipment. Maintenance of infrastructure with
Windows 2000 and Windows 2003 domains.
• Dates (from – to) SEPTEMBER 2001 – MARCH 2002
• Employer Name IPSIA Corni
• Area of Company Public Administration
• Type of employment Head of the computer lab
• Mansion and responsibilities Maintenance of computer equipment

3. Page 3 - Curriculum Vitae
ARTIOLI Stefano
For further informations:
Mobile: +44 792 8732250 E-mail: steart80@gmail.com
EDUCATION
• Dates (from – to) SEPTEMBER 2000 – JUNE 2001
• Employer Name IPSIA Corni
• Area of Company Public Administration
• Type of employment Head of the computer lab
• Mansion and responsibilities Maintenance of computer equipment
• Dates (from – to) DECEMBER 2003 – FEBRUARY 2007
• Educational institution Università degli Studi di Modena e Reggio Emilia
• Subject Electronic Engineering
• Title of qualification awarded First Level Degree in Electronic Engineering with a score of 96/110
EDUCATION
• Dates (from – to) SEPTEMBER 1999 – SEPTEMBER 2000
• Educational institution Università degli Studi di Modena e Reggio Emilia
• Subject Electronic Engineering
• Title of qualification awarded Attended the first year achieving all exams
EDUCATION
• Dates (from – to) SEPTEMBER 1994 – JULY 1999
• Educational institution ITIP Enrico Fermi
• Subject Electronic and Telecommunications
• Title of qualification awarded High School diploma with a score of 97/100
TRAINING
• Dates (from – to) OCTOBER 2014
• Educational institution SGSA Training
• Subject Service Account Manager
• Title of qualification awarded Service Account Manager class
TRAINING
• Dates (from – to) APRIL 2012
• Educational institution Pearson Vue
• Subject Riverbed WAN Optimization Solutions
• Title of qualification awarded 101-01: Riverbed Certified Solutions Associate – WAN Optimization
TRAINING
• Dates (from – to) MARCH 2011 – GIUNE 2012
• Educational institution Websense
• Subject Websense Web Security Gateway Anywhere Certification 101 e 201
Websense Data Security 101
• Title of qualification awarded Websense 7.5 and 7.6 Triton Web Olympian Certification
TRAINING
• Dates (from – to) JULY 2011
• Educational institution Pearson Vue
• Subject Fortinet Network Security Solutions
• Title of qualification awarded FCNSA Fortinet Certified Network Security Administrator e FCNSP Fortinet Certified Network Security Professional

4. Page 4 - Curriculum Vitae
ARTIOLI Stefano
For further informations:
Mobile: +44 792 8732250 E-mail: steart80@gmail.com
MOTHER TONGUE ITALIAN
OTHER LANGUAGES
ENGLISH
FRENCH
European Level C2
European Level A3
TRAINING
• Dates (from – to) MAY 2011
• Educational institution VMware
• Subject VMware Technical Sales Professional
• Title of qualification awarded VMware VTSP Certification
TRAINING
• Dates (from – to) MARCH 2011
• Educational institution Computerlinks
• Subject TS: Microsoft Office SharePoint 2010, Configuring
• Title of qualification awarded Microsoft MCTS
TRAINING
• Dates (from – to) MARCH 2011
• Educational institution Computerlinks
• Subject TS: Microsoft Exchange Server 2010, Configuring
• Title of qualification awarded Microsoft MCTS
TRAINING
• Dates (from – to) SEPTEMBER 2010
• Educational institution VMware
• Subject VMware Sales Professional
• Title of qualification awarded VMware VSP Certification
TRAINING
• Dates (from – to) JUNE 2010
• Educational institution Pearson Vue
• Subject Cisco Certified Network Associate
• Title of qualification awarded Cisco Certified CCNA Network
TRAINING
• Dates (from – to) APRIL 2007
• Educational institution Pipeline
• Subject Designing, Deploying and Managing a Network
Solution for the Small and Medium-sized Business
• Title of qualification awarded Microsoft MCP