Deana R. Wright has over 15 years of experience in customer service and management roles, including supervising up to 35 employees and consistently maintaining quality ratings over 98%. She has a B.A. equivalent and is skilled in training, communication, organization, and ensuring quality service. Her experience includes roles as a department manager, quality specialist, group instructor, and customer service specialist.

1. Deana R. Wright
720-309-1881
Dreneewright93@gmail.com
Aurora, CO
https://www.linkedin.com/in/dreneewright
Professional Profile
 B. A. equivalent
experience inCustomer
Service environments
 Call centertrainingand
QA
Strengths:
 Independentcontributor
 ProfessionalCommunication
 Productivity
 Organization
 Qualityservice
Professional
Accomplishments
Department Management
 Supervised 20-35 employees in completion of departmental tasks
 Responsiblefor Quality Monitoring,Delivery and Management Reporting
 Initiated micro phish transition to software saving35-50k in company revenue.
Quality Specialist
 Account manager, Collector.Maintained quality ratings of 98-100%consistently
 Achieved monthly delinquency, repossession and gross lossgoalsconsistently
 Promoted to New HireTransition Trainer and Quality AssuranceAuditor.
Group Instructor,Trainer
 Ability to work autonomously within established procedures with integrity.
 High level creativity to produce professional presentations
 Ability to create a positivedevelopment environment enrichingtrust.
Customer Service Specialist
 Increased company revenue through creative display placementand design.
 Strong vendor and clientinfluencefor immediate accountopening
 High revenue transaction management
Work History March 1, 2014
Group Instructor, Cityof Denver, Denver, CO
August 1, 2009
QualitySpecialist, Citi Financial, Auto Englewood, CO
February 1, 2003
Department Manager, Merrill Lynch, Englewood, CO
Education Graduate
Utah School of MassageTherapy
Aurora, CO
December 21, 2014
References [References are availableupon request.]