Presentation by Dragana Becic, Assistant Director, Office for IT and e-Government, System for immunization management of the Republic of Serbia, at the 3rd and last seminar in the series, held on 1 April 2021, which puts the focus on moving towards seamless public service delivery. This 3rd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.

1. System for immunization
management
of the Republic of Serbia

2. MONITORING,
REPORTING, BI
for management and
public
CITIZENS REGISTER
INTEREST FOR IMMUNIZATION
www.eUprava.gov.rs & call-center
⁃ Enter citizen ID (age & occupation retrieved info from govt.
registers)
⁃ Enter contact info (mail, phone)
⁃ Enter chronic diseases (list)
⁃ Choose the vaccination site (out of 300)
⁃ Choose the vaccine type:
• Any vaccine
• Specific vaccine
⁃ Choose the location:
• At home
• Vaccination site
ONLINE
CITIZENS
NOTIFICATION
SYSTEM
E-mail, SMS
SUPPLY CHAIN MANAGEMENT
& DISTRIBUTION TRACKING
⁃ Vaccination sites
⁃ Personnel
⁃ Time slots (norms)
⁃ Vaccine Inventory - bottles,
batches, remains
⁃ Warehouses (central,
regional, local (on-site))
⁃ Transportation
COVID-19
IMMUNIZATION
REGISTER AND
LOGISTICS
Immunization
certificates
with QR codes
VACC.
SITE
RULES
⁃ Age and health condition
eligibility - Who can get
which vaccine? (16+, 18+,
60-)
⁃ Priority groups
⁃ Location availability
⁃ Personnel availability
⁃ Vaccine availability on-site
⁃ Time slots availability
⁃ Doses 1/2
VACCINATION
SCHEDULE
⁃ Citizen ID
⁃ Time
⁃ Location
⁃ Vaccine
⁃ Dose 1/2
SYSTEM FOR IMMUNIZATION MANAGEMENT - Republic of Serbia

3. “
CITIZENS: National eGovernment Portal

4. CITIZENS: SMS & e-mail notification for the appointment
“

5. CITIZENS: Immunization Certificate

6. MANAGEMENT: Control center for vaccine tracking

7. Reports

8. Reports

9. Reports

10. Reports

11. Reports

12. Mass vaccination site @Belgrade Fair
• Immunization is available at 300 vaccination sites in almost all cities in Serbia.
• In Belgrade, vaccination is performed at 18 sites.
• The biggest site is at the Belgrade Fair.
• At 50 vaccination booths, more than 8.000 citizens can be vaccinated on a daily basis.
• People spend 8-10 minutes on the average at the vaccination site (plus 15 min rest)

13. Mass vaccination site @Belgrade Fair

14. SOURCE: https://ourworldindata.org/covid-vaccinations
10

15. SOURCE: https://ourworldindata.org/covid-vaccinations
3

16. SOURCE: https://ourworldindata.org/covid-vaccinations
1

17. THANK YOU!