Daniel Hospitality Group Training

1. HOSPITALITY GROUP
EAT . DRINK . CELEBRATE !
If you are looking for excitement and adventure, You have joined the right team.
It gives me great pleasure to welcome you to our team!
You are about to embark on a great hospitality experience
and become part of a wonderful family of
dedicated, caring and committed people who love what
they do, and do it well.
The only way a company can grow, stay true to its
soul, and remain consistently successful is to
attract, hire, and keep great people. It’s that simple. For
this reason, I am pleased to welcome you on board, and
thank you for choosing to work for our company.
Because hospitality is a dialogue, I have always placed the highest premium on hiring
the best possible staff to engage our guests. Hospitality is a team sport. It’s about
helping one another, working with your peers and engaging in a dialogue with your
guest. What we do is all about soul – and service without soul is quickly forgotten by
the guest. Our mission is to express excellence in the most inclusive, accessible,
genuine and hospitable way possible.
The Daniel Hospitality Group is a great company that builds and operates great
restaurants and bars. We are not only in the hospitality business, we are in show
business, providing guests with an entertaining experience and always leaving them
wanting to come back for more, and wanting to visit our other spectacular locations. In
large part, it is this infectious attitude that makes the Daniel Hospitality Group what it
is today, and has earned us recognition as a preferred hospitality employer.
Over the years, our company has built a solid infrastructure that includes some of the
industry’s best and most respected hospitality executives, managers, supervisors,
executive chefs, sous chefs, marketing associates, accounting personnel and general
associates. During our peak summer season, we employ hundreds of people, and we
are very proud of our low turnover.
Again, I would like to express my sincere thanks to you for choosing the Daniel
Hospitality Group as your employer. If there is anything that I can do to improve your
experience, please let me know! We encourage a team environment and value your
input. Feel free to contact me at any time. Welcome to the team,
Yours truly,
“Our mission is to express
excellence in the most Daniel
inclusive, accessible, genuine and Frankel
hospitable way possible” President & C.E.O.

2. If you are looking for excitement and adventure, You have joined the right team.
It gives me great pleasure to welcome you to our team! You are
about to embark on a great hospitality experience and become
part of a wonderful family of dedicated, caring and committed
people who love what they do, and do it well.
The only way a company can grow, stay true to its soul, and
remain consistently successful is to attract, hire, and keep great
people. It’s that simple. For this reason, I am pleased to
welcome you on board, and thank you for choosing to work for
our company.
Because hospitality is a dialogue, I have always placed the highest premium on hiring the
best possible staff to engage our guests. Hospitality is a team sport. It’s about helping one
another, working with your peers and engaging in a dialogue with your guest. What we do is
all about soul – and service without soul is quickly forgotten by the guest. Our mission is to
express excellence in the most inclusive, accessible, genuine and hospitable way possible.
The Daniel Hospitality Group is a great company that builds and operates great restaurants
and bars. We are not only in the hospitality business, we are in show business, providing
guests with an entertaining experience and always leaving them wanting to come back for
more, and wanting to visit our other spectacular locations. In large part, it is this infectious
attitude that makes the Daniel Hospitality Group what it is today, and has earned us
recognition as a preferred hospitality employer.
Over the years, our company has built a solid infrastructure that includes some of the
industry’s best and most respected hospitality executives, managers, supervisors, executive
chefs, sous chefs, marketing associates, accounting personnel and general associates.
During our peak summer season, we employ hundreds of people, and we are very proud of
our low turnover.
Again, I would like to express my sincere thanks to you for choosing the Daniel Hospitality
Group as your employer. If there is anything that I can do to improve your
experience, please let me know! We encourage a team environment and value your input.
Feel free to contact me at any time. Welcome to the team,
Yours truly,
“Our mission is to express
excellence in the most inclusive, Daniel
accessible, genuine and hospitable Frankel
way possible” President & C.E.O.
Daniel Hospitality Group

3. HOSPITALITY GROUP contents
EAT . DRINK . CELEBRATE !
Daniel Hospitality Group Sites and Information:
DHG CHRONICLES
Daniel Hospitality Group Philosophy:
IT’S A LIFESTYLE
Daniel Hospitality
Group Performance Strategy (GPS)
Each unique. Each with a Personal Hygiene and Safety:
personality of its own. WORK SAFE . PLAY SAFE .
All united by a
commitment to quality Recommendations:
and service without LIVING THE DREAM
compromise. Where all
the great people are -
from staff to customers...
even the management!
Good people, good times!

4. HOSPITALITY GROUP
EAT . DRINK . CELEBRATE !
Prospect Point Cafe
Stanley Park Pavilion
5601 Stanley Park Drive
610 Pipeline Road
http://www.prospectpoint.ca/
http://www.stanleyparkpavilion
604.669.2737
.com/
604.602.3088 ext. 1
The Mill Marine Bistro
1199 West Cordova Street (At Bute)
Stanley's Bar & Grill (Seasonal)
http://www.millbistro.ca/
610 Pipeline Road
Tel: 604.687.6455
http://www.stanleysbar.ca/
604.602.3088 ext. 0
Burrard Bridge Bar & Grill (aka
Pirate Pub)
Tap & Barrel (Opening Soon)
1-1012 Beach Avenue
Plaza of Vancouver Convention
http://www.burrardbridge.com/
Centre
604.676.2337
http://www.tapandbarrel.com/
604.678.4390

5. Prospect Point Café & Gifts Boasting the most spectacular views of
A Vancouver Tradition for more than 28 years the North Shore Mountains, the Lions
Gate Bridge and the Burrard Inlet, The
b r e w !
Prospect Point Lookout in Stanley Park
is a Vancouver Tradition and a must visit
landmark destination for locals and
visitors alike.
a n d
We have a full service restaurant and bar (the
Prospect Point Café), and four quick service
v i ew
concessions. and our Stanley Park Gift Shop
Guests can enjoy our 200-seat indoor/outdoor patio, overlooking the Lions
t h e
Gate Bridge and the Burrard Inlet, North Shore mountains...watch the cruise
ships sail by, and the seaplanes fly over top.
No visit to Prospect Point is
Our menu is casual, fun and friendly...a cold complete without our world
E n j o y
draft beer or a hot Latte, and a delicious fresh famous ice cream cone -
filet of salmon off our fire grill. hand scooped or soft serve.
The Mill Marine Bistro
Not your
Neighborhood restaurant and bar
The Mill Marine Bistro is a European
style waterfront bistro and neighbourhood
ordinary waterfront marine pub!
pub with a small, cozy sixty-seat
interior, and downtown Vancouver's largest
outdoor patio!
Our menu concept is healthy bistro & pub
fare; simple comfort food at a great value. It’s always the perfect
No fried foods - all fresh and seasonal time for an ice cold beer
ingredients prepared in a healthy manner. at The Mill Marine Bistro,
We love great music, the outdoors, and a glass of wine & a great
fun and positive attitude! We are meal! Come on down &
enjoy the city’s most
environmentally and socially
spectacular setting.
responsible, and this is fundamental to our

6. HOSPITALITY GROUP
EAT . DRINK . CELEBRATE !
You have been selected from among a number of applicants because you
have the desired qualities we are looking for:
 You‟re Outgoing and Energetic
 You have an above average personality
 You‟re a team player
 You are able to understand guest focus
 You understand the importance of minimizing waste and the
impact we have on our environment
 You‟re a hard worker
 You love to enjoy yourself
We think this is a great place to work, and here are a few reasons why:
 Our success comes from TEAMWORK
 We RESPECT and are loyal to one another
 We respect one another's TALENT, CREATIVITY, and
INDIVIDUALITY
 We CHALLENGE each other to develop skills and adapt to the
changing business environment
 We ENJOY being busy, working hard and having fun!
 We take PRIDE in what we do
In recognition to our endeavor towards maintaining
a superior work environment we were voted as one
of the best companies to work for in BC in 2011

7. HOSPITALITY GROUP
EAT . DRINK . CELEBRATE !
What You Can Expect From Us: What We Expect From You:
Respect is a two-way street, and Bring in a professional attitude to
our commitment to you is as work, and leaving personal issues
follows: at the door :
 We will provide a safe, harassment-  Present yourself as a professional
free workplace. If you feel that team member of our Hospitality Group.
something is unsafe, please  . Try to WOW every guest. Exceed
communicate it to a manager guest and fellow staff expectations.
immediately.  Accept only the very best from your
 We will never ask you to do something co-workers. They will expect your best in
that is unsafe or unreasonable. return.
 We will help you to develop new skills  Appear and present yourself in a very
and improve your existing ones energetic, upbeat and fun manner.
whenever possible.  Use the power of a smile. You give
 If you have a question or concern, we good, high voltage feelings. You are
will always take the time to listen and if professionally prepared to perform.
we don‟t have an answer for you, we  A sincere teamwork attitude.
will find out for you.  Be are aware of the difficulties in
 We will reward hard work, and will also operating a restaurant, and do your part
discipline those who don‟t play by the to minimize waste and mistakes.
rules.  We don‟t believe in the “it‟s not my
 We will post the schedule a week and job” mentality. If you see something that
a half in advance (Wednesday for the needs to be done, then please take the
Monday the week after) to give you initiative and do it.
plenty of time to make adjustments if  Take pride in your work. Average isn‟t
necessary. good enough here (but you‟re way
 We may hold you to a high above average or you wouldn‟t be
standard, but no higher than the one we here!)
hold ourselves to.  Complete knowledge of all products
 We will provide you with an and how they are properly presented.
environment in which to  You have an acute awareness of
learn, grow, develop, meet new cleanliness and self-initiative to bring an
people, have fun, and make money area up to our rigorous standards.
doing it!  The more fun you have, the greater
 We will treat all employees with the value to yourself and to your guests
respect they deserve.

8. HOSPITALITY GROUP
EAT . DRINK . CELEBRATE !
Group Performance Strategy (GPS)
In order to maintain a fair, safe and fun work
environment, we all must adhere to a set of rules and
standards. We call it our Group Performance Strategy
(GPS). The following sections outline the GPS; what
our expectations are for you, as well as what you
may expect from us in return.
Our House Rules:
Arrive 10 minutes before your shift to ensure that you are ready to go for your scheduled time. If you
walk in the door at 4:01 and start at 4:09, we‟ll sign you in for 4:15. If, in the event that you are going to
be late for a shift, please call us and speak to a manager immediately. Also, please provide an
estimated time of arrival.
Sign in and out for each shift. To sign in, find a manager when you are ready to begin work and let
him or her know that you‟re here. To sign out, please make sure to physically sign out with a manager.
You need to inform a manager every time you go on a break. Quick smoke breaks included.
Whenever you are away from your station (your line, your section, the dish area) please inform your
team leader or manager.
Cell phones are strictly prohibited during work hours, and are not allowed on your person. They are
to kept in the locker we provide for you. The only exception is during breaks. If you are found to be using
your phone while on shift, we will send you home. The second time will result in a suspension.
No drugs or alcohol will be tolerated whatsoever. Use of these before or during your shift will be cause
for immediate dismissal.
No chewing gum while on shift.
No food or drinks are to be made without a chit. This constitutes theft. This includes staff meals.
Staff meals are to be eaten on the premises. However, no eating while on the line or in the line of
sight of any customer.
No offensive or abusive language or behaviour will be tolerated at any time.
Avoid touching your face or hair while in sight of customers. This is considered to be
unprofessional.
Please do not release phone numbers for any staff member to a customer.
Make sure to memorize our phone number.
If you are in doubt about anything at all, then please ask – a manager, a supervisor or anyone.

9. moking in toilets and food areas is dangerous and ILLEGAL.
EFORE handling food you must wash hands with bacterial soap.
FTER visiting the toilet or smoking you must wash your hands with
anti-bacterial soap.
our attire must always be kept clean to prevent cross-contamination.
ll food handlers must inform their managers of any infections.
LWAYS wash your hands after rubbing your eyes, touching your face
etc.
ny cuts or sores must be covered by a waterproof band aid.
ake a difference and always clean your equipment and surfaces as you
work using sanitizer.
ll heavy objects should be lifted from a squatted position, use your legs
to lift the body.
o not carry more than 2 cases of stock at one time. Keep raw and cooked
foods TOTALLY separate.
Keep hot foods hot (above 63 C) and
cold foods cold (below 5 C).
Immediately bin food wastage. Garbage bins must be changed regularly.
WASH YOUR HANDS IMMEDIATELY AFTER.
Always use correctly labeled bottles (i.e.: Do not pour degreaser
into a cleaner sanitizer bottle).
Always read the instructions on labels.
Always wear correct protective clothing when handling
hazardous chemicals.
Always alert a Manager of any spills.

10. All fire exits and corridors must always be kept clear with ALL fire doors closed
IF YOU DISCOVER A FIRE
Immediately pull the nearest fire alarm call point.
Attack the fire, if possible using the nearest fire extinguisher, but
without taking a personal risk.
Inform a manager, who will instruct a member of staff to call
the Fire Brigade.
TO CALL THE FIRE DEPARTMENT
Pick up the phone, press a line and dial 911.
Give the operator our telephone number and ask for „FIRE‟.
When the Fire Department answers give them the call clearly…
“Fire at “your respective location, with physical description”
EVACUATION PROCEDURES
When an evacuation announcement is made, staff WARNING
manning exits should open any exit doors and in a firm
EVACUATE THE AREA
voice repeat „THIS WAY OUT PLEASE‟ at the conclusion
of the announcement. IMMEDIATELY IF FIRE
ALARM SOUNDS
When evacuation completes, CLOSE ALL EXIT DOORS, SEARCH ALL
STORAGE ROOMS, TOILETS, ETC. Designated staff report to the
manager or the person in charge that your section is clear.
Proceed directly to the assembly point for staff role call
MEETING POINTS
WARNING
The assembly point for a fire call is at the King and DO NOT STOP TO
Queen statue, just outside and to the left of the
COLLECT PERSONAL
Waterpark (west side of Harbour Green Park).
BELONGINGS
DO NOT RE-ENTER THE
BUILDING