1. Deniel Howell
237 SW5TH
ST APT D
DEERFIELD, FL 33441
786 923 6512
janinejm@yahoo.com
Career Overview
• Highlyenthusiasticcustomerservice professional with7yearsclientinterface experience.
Personable andresponsible Cashierwith7yearsinretail andcustomerservice.Solidteam
playerwithupbeat,positive attitude.DedicatedCustomerService Representativemotivatedto
maintaincustomersatisfactionandcontribute tocompanysuccess.Hands-on,Hardworkingand
a highlymotivatedIndividual,Mature andMotivated,Multi-task-oriented,Organized,Positive,
Proactive,ProductiveandProficientIndividual,Reliable,Resourceful andveryResponsible,Very
Skilled,Versatile,Well-qualifiedandAccomplished.
• Core Strengths
• Strongorganizational skills, MicrosoftExcel,MicrosoftOffice Suite,MicrosoftOutlook,
Propitiations,Telephone Skills,Time Management,Type 40WPM, Computerproficiency,
Coordination,Typing,Active listeningskills,Sharpproblemsolver,Courteousdemeanor,
Seasonedinconflictresolution,Energeticworkattitude,Store maintenance ability,Inventory
control familiarity,Markdown/promotional procedures,Topsalesperformer,Customerservice
expert,Adaptiveteamplayer,Opening/closing.MicrosoftPowerPoint,MicrosoftWord,Multi-
Task Management,Organizational Skills,
Accomplishments
Customer Assistance
• Workedwithcompanysystemssuchas Live Supportanddiligentlycompletedall assignedtasks,
workingovertime asneeded.Researched,calmedandrapidlyresolvedclientconflictstoprevent
a bad customerexperience.
Customer Interface
• Greetedcustomersuponentrance andhandledall cashandcredittransactions.
Assistedcustomersoverthe phone regardingstore operations,product,promotionsandorders.
Cashieredwithtwocashregistersatonce intandemto maximize customerflow.

2. Adaptedtochanges,Assisted Co-workers,Completetasksina timelymanner,Maintainedand
Managed Store,MonitoredStaff,OrganizedandOversaw Plannedtaskforthe day,Processed
and Recommendeditemstocustomers,ReducedandResolvedConflict,Respondedand
ReviewedComplaints,Secured,SupervisedStaff,SupportedandTrainedNew Employees.
EXPERIENCE
Home Depot (hdi department)
CustomerService Agent
Nov2015 - present
• AnsweringPhones,Schedule,Cancel andReschedule Appointments,Assistedcustomerswith
store and product. Guaranteedpositivecustomerexperiencesandresolvedall customer
complaints.Recommended,selectedandhelpedlocate merchandisebasedoncustomerneeds
and desires.
Inktel Direct
CustomerService Agent
August2013 - Feb2014
• AnsweringPhones,TakingOrders,ProcessingReturnsandReplacementsandSendingE-mailsto
Correct Departments.Maintainedup-to-dateknowledge of store policiesregardingpayments,
returnsand exchanges.Usednew systemsforincreasingcustomerservice satisfaction.Cross-
trainedandprovidedback-upforothercustomerservice representativeswhenneeded.
Computedaccurate salespricesforpurchase transactions.Expressedappreciationandinvited
customerstoreturn to the store.Interactedwithcustomersandtofollow-uponshipping
statuses.Assistedcustomerswithstore andproductcomplaints.Guaranteedpositive customer
experiencesandresolvedall customercomplaints.Recommended,selectedandhelpedlocate
merchandise basedoncustomerneedsanddesires.
GoldenKrust
Customerservice andCashier
May 2012 - May 2013
• ServingCustomers,CustomerService,PreppingFood.Processedmerchandise returnsand
exchanges.Maintainedup-to-date knowledgeof store policiesregardingpayments,returnsand
exchanges.Replenishedmerchandise shelveswithitemsfromthe stockroom.Organizedthe
store by returningall merchandisetoitsproperplace.Performedstore openingduties,including
countingcash drawersandcheckingall equipmentforproperfunctioning.Communicatedall
merchandise needs orissuestoappropriate supervisors.Regularlysoughtopportunitiestoup
sell andadd onadditional merchandise.Responsible forringingupcustomersina timely
mannerand guaranteeinghighlevelof customerservice.Maintainedadequatecashsupplyin
cash drawersinmultiple checkoutstations.Guaranteedpositivecustomerexperiencesand

3. resolvedall customercomplaints.Workedasa teammemberperformingcashierduties,
productassistance andcleaning.
AFMHC
Personal Assistant
March 2012 - June 2012
• RunningErrands,Cleaning,LightCooking,MakingAppointmentsandCancelingAppointments,
Drivingtoand from Appointments.
Church'sChicken
Shiftmanager,CustomerService andall-startrainer
Jan 2009 – July2012
• Maintainedup-to-dateknowledge of store policiesregardingpayments,returnsandexchanges.
Trainednewemployees.Cross-trainedandprovidedback-upforothercustomerservice
representativeswhenneeded.Computedaccurate salespricesforpurchase transactions.
Workedas a team memberperformingcashierduties,productassistance andcleaning.
Expressedappreciationandinvitedcustomerstoreturnto the store.Guaranteedpositive
customerexperiencesandresolvedall customercomplaints.Maintainedadequate cashsupply
incash drawersin multiplecheckoutstations.Responsibleforringingupcustomersinatimely
mannerand guaranteeinghighlevelof customerservice.Regularlysoughtopportunitiestoup
sell andadd onadditional merchandise.Communicatedall merchandiseneedsorissuesto
appropriate supervisors.Stockedandrotatedinventoryregularly.Performedstore opening
duties,includingcountingcashdrawersandcheckingall equipmentforproperfunctioning.
Organizedthe store byreturningall merchandisetoitsproperplace.Processedmerchandise
returnsand exchanges.
Wanna-Do- City
CashierandCustomerService
Nov2007 - Jan 2008
• Cashiering,Stocking,CleaningandMakingsure kidsleftwiththe correctpersonandparents.
Taco Bell
CustomerService,ManagerinTrainingandCashier
Feb2006 - July2007
• Processedmerchandise returnsandexchanges.Replenishedmerchandise shelveswithitems
fromthe stockroom.Organizedthe store byreturningall merchandise toitsproperplace.
Performedstore openingduties,includingcountingcashdrawersandcheckingall equipmentfor
properfunctioning.Stockedandrotatedinventoryregularly.Communicatedall merchandise
needsorissuestoappropriate supervisors.Regularlysoughtopportunitiestoupsell andadd on

4. additional merchandise.Responsibleforringingupcustomersinatimelymannerand
guaranteeinghighlevel of customerservice.Maintainedadequate cashsupplyincashdrawers
inmultiple checkoutstations.Guaranteedpositive customerexperiencesandresolvedall
customercomplaints. Expressedappreciationandinvitedcustomerstoreturntothe store.
Workedas a team memberperformingcashierduties,productassistance andcleaning.
Computedaccurate salespricesforpurchase transactions.Cross-trainedandprovidedback-up
for othercustomerservice representativeswhenneeded.Trainednew employees.Maintained
up-to-date knowledge of store policiesregardingpayments,returnsandexchanges.