1. Market Turnaround
SEISMIC CHANGE
BEGINS 5/02/2008
PROCESS AND PLANNING
FOR OPERATIONS SUCCESS AND GROWTH

2. Current Market Symptoms
Ops Basics
Poor Crew
KPI
Selection
Poor Mgmt.
OSS
Selection
Root
Cause
Teamwork Leadership
Integrity Trust
Labor
SWAT
Productivity

3. Market Objectives and Action Items
 Identify top talent
 Selection, crew bench
 Stabilize Management and crew
 Reduce turnover all levels
 Develop consistent and repeatable training
 Operations Skills Verification
 Provide additional development
 Focus on AM level
 Establish performance objectives/measures
 Utilize KPI targets
 Establish accountability for results
 Weekly Results Review
 Provide appropriate recognition
 Shadow Box; ABO

4. Process for Change
 Fact gathering – RVP, HR, GM
 Buy-in and Working the Plan
 Skill set training – AD, HR, GM
 Goal Setting; Team Building
 Training effectiveness – AD, Train GM
 “Operations Skill Verification”
 Operations procedures –DO, AD
 Follow up training seminars – RVP, HR

5. Path of Change
Process Starts
Operations
Fact gathering Data analysis Human Capital
Training
GM “Real Deal” Performance Weekly
KPI Results
information Assessment Results Review
Set Performance Bench Measure
Real Issues
Goals Assessment Results/Progress
Establish Future Identify
Perceived Issues
Training Development training needs

6. Planning review
 Fact Gathering process
 Timeframes
 Operations Skills Verification
 Crew Bench
 Crew Bench Development
 Weekly Results Review
 Team Building Seminar

7. Thank You
LET’S SEE WHAT WE CAN DO IN 60 DAYS