Resume of Alan Berow highlighting experience in agile transformation, scrum, and kanban.

1. ALAN B BEROW
630.975.7575
berow@computer.org
www.linkedin.com/in/alan-berow/
Continuous Improvement Through People, Process, and the Judicious Use of Technology
Customer-focusedleaderwithextensive experience combiningvoicesof the customer,employee,and
businesswithindustrybestpracticesto transitionorganizationsanddeliversuperiorservicesandproducts.
Earnedcustomerand corporate recognitionforsuccessesinprocessimprovement,customersatisfaction,cycle
time reduction,andcostsavings.
Expertise:CertifiedScrumMaster| LeanSix Sigma GreenBelt | organizational transformation |agile culture |
scrum projectmanagement |riskmanagement&problemavoidance |retrospectives|backlogmanagement|
root cause analysis | facilitation & coaching | process development & improvement | conflict management |
metrics | JIRA | Confluence Wiki | managing technical support & design validation teams | Internal ISO
9000/TL9000 auditor | Internal CMMSCAMPI appraiser | Internal ESD auditor
PROFESSIONAL ACHIEVEMENTS
HERE Technologies Chicago IL (formerly NAVTEQ, Nokia) 2008-2018
Navigation services and data products
Process Analyst/Engineer (SeniorQualityAssurance Engineer)
Responsible fortransitioningthe organizationtobe customerfocused &agile, leading&supporting process
improvementprojects,facilitating8-Disciplineproblem-solvingteams, andthe team’sKanbanboards,
Confluence Wiki,&SharePointwebsite.
● Self-selectedmemberof 6-personteamthatbeganthe company’s successful agilejourney.
● Facilitatedsharing/learningsessions,creatinggrass-rootssupport.
● Documented the high-levelprocesstocreate a commonvision.
● Managed agilityassessmentdatacollectionprogram.
● BridgedAgile toISO9001, avoidingissueswiththe ISO9001 registrar.
● Traced escapeddefectsto pointof introduction,foundcauses, andworkedwithteams,scrummasters,
agile coaches, andproductownersto address systemiccultural issues.
● DeterminedKanbanwithoutscrumwasa betterprojectmanagementtool formyteam.Definedstatesand
swimlanes,createdJIRA boardstovisualize flow,managedbacklog,introduceddailystand-upstoteam
● Facilitated10-personteamincreationof productcertification process tocreate customer-partnersby
ensuringcustomerconcernswere knownandwere the focusof in-processandfinal qualitychecks.
● Led8-person teamevolvingthe rootcause analysisand 8-Discipline problemsolvingmodelstomatch
investmentwithrisk.
● Skillsacquired: Agile,Stages processmodeler,AtlassianJIRA and Wiki,SharePoint,MS Visio
Westell Aurora IL 2005- 2008
DSL routers and telecommunications network plug-ins
Process Analyst/Engineer (SeniorQualityAssurance Engineer)
Responsible forfacilitatingprocessimprovementprojects,ISO9000/TL9000 audits & reports, electrostatic
discharge audits,workinstructionqualityreview.
● Led6-person teamimprovingsoftware developmentprocessmaturity toCMM Level 2.
● Led4-person teamdefiningproductchange communicationswithcontractmanufacturers.
● Identified,wroterequirementsandprocess descriptions,tested,andtrainedteamstoautomate manual
processes.Updatedotherprocessestoreduce waste.
● Updatedand presentedcorporate IntroductiontoQualityclass.
● Skillsacquired: CMM,TL9000, audit, ESD management

2. Alan B. Berow 630.975.7575 Page 2 of 2
OTHER RELEVANT WORK EXPERIENCE
Tellabs
Quality Assurance Engineer,Manager of DesignValidation,Lab Manager
Responsible forfacilitatingprocessimprovementprojects,testlabdesign&build, andISO9000 audits.
● Skillsacquired: internetstandards, IP,ATM, SS7 standards, ISO9000, Documentum
True Value Company
InformationSystems Methodologist(ProcessEngineer)
Responsible forintroducingprocessintoaproject-orientedITorganization.
● Skillsacquired: software developmentprocesses.
Aerotek Contract Engineering Services – Motorola Cellular Infrastructure Group
Quality Assurance Engineer
● Skillsacquired: Unix,shell scripting,chron files.
Rockwell International – Switching Systems Division
Manager of Consulting Services, Manager of Field Service, Managerof Technical Support,
Manager of Design Validation, Lab Manager, System Test Engineer
Retail salesof technologyproductstogainB2C and consumerviewpoints
EDUCATION AND PROFESSIONAL DEVELOPMENT
KellerGraduate School of Management OakbrookIL
Master of BusinessAdministration(MBA)
Graduate Certificates - ProjectManagement(PMBOK-guidedprogram), TelecommunicationsManagement,
Human ResourcesManagement
IllinoisInstitute ofTechnology ChicagoIL
Bachelorof Science inElectrical Engineering(BSEE)
Graduate Certificate - ComputerandNetworkSecurity
Professional Development
HERE, Westell, Tellabs, True Value,Rockwell,andexternal seminarsin management,leadership,technology,
qualityandproductknowledge
PROFESSIONAL AFFILIATIONS
AmericanSocietyforQuality(memberSectionLeadershipCommittee andsectionwebmaster)
The Institute of Electrical andElectronicsEngineers