1. Don Scurlock
Houston, TX 77083
832.659.5252
donscurlock@comcast.net
SUMMARY
Solutions-driven professional with 10+ years’ experience providing rapid and client-focused technical support.
Well versed in a variety of common operating systems, applications, and hardware with a proven ability to
master new tools and technologies quickly
PROFESSIONAL EXPERIENCE
Information Data Systems – Houston, TX May 2016 – August 2016
Data Support Analyst
 Short-term, special project. Responsible for recovery, restoration and conversion of AutoCAD and
Excel files from Mac AutoCAD and Mac Office to be viewed and edited with Windows AutoCAD and
Windows Office.
Lockton Companies – Houston, TX May 2005 – April 2016
Help Desk/ Desktop Support Analyst
 Provided daily and after hours support for over 3,000 end users; troubleshooting done via phone,
remotely, and face to face; utilized SpiceWorks to track and manage tickets- 20-30/day on average.
 Associate Account Management via Active Directory (setup of new users, rights to LockUnlock user
accounts and reset passwords. Granted access to files and folders on the network.)
 OS Support for WinXp, Win7, Win8, Win10 and Mac OSX; Mobil Device Management via AirWatch and
Blackberry Server for IPhones, Android Devices and IPads
 Cirrus Cloud Support via Director , Admin of User Accounts to reset and remove login sessions, reset,
lock and unlock passwords, remote login to shadow or control user desktop login session.
 Citrix Remote Login Support , Admin of User Accounts to reset and remove login sessions, reset, lock
and unlock passwords, remote login to shadow or control user desktop login session.
 NexSure Account Management Admin Invoicing System to run reports of open and matured invoice,
reports were directed to Account Managers, Admin to Lock and Unlock User Account and to Lock
/Unlock and ResetUser Passwords
 Computers and Peripherals Inventory Management, monitor inventory levels of HP Computers, Dell
and Lenovo Laptops and HP Printers for order via CDW
 New Hire Onboarding: performed new hire orientation on the structure, security and use of email via
Microsoft Outlook, Security and Accessing of files on the Network server, use of printers, copiers and
scanners and common protocol as it relates to the use of Emailing and Printing of documents.
 MS Word, Excel and PowerPoint 2003-2014 support and troubleshoot the creating of files
 MS Outlook (Exchange Server) Admin. User mailboxes, calendars and contacts, assist with the
management of folders, shared folders and Shared user email accounts.
 SharePoint to Create and Update distributed and shared information
 Management of Viruses and Malware via Endpoint
 Copier Address Book Management Admin add/remove, backup/restore of Associates to
Copier/Scanners address book
 HP Printers and Ricoh Copiers Service and Maintenance
 Avaya Digital and I.P. Phone Management , desktop setups, logins and troubleshooting
 Management and Troubleshooting of Network cabling from client to Cisco switches and routers
EDUCATION/CERTIFICATIONS
Associates of Science in Pathology Studies
Commonwealth College of Sciences – Houston, TX
Associate in Information Technology Certification
The Institutes