1. Ashok Kumar P
Ashok.pkd92@gmail.com
+91-9543508019
Professional Summary:
 Windows Administrator having 2 years of experience in Windows server 2003 and 2008,
Microsoft Exchange servers, Citrix, VMware, Microsoft Lync 2013, Office 365, Fenestrae
2010 and Active Directory.
Academic chronicle:
Course Academic Year Institution
M.Sc Electronics and
Communication Systems 2012-2014
Nehru Arts And Science College,
Coimbatore.
B.Sc Electronics 2009-2012 Govt. College Chittur, Palakkad.
VHSE 2007-2009
Govt. THS and VHSS, Koottupatha,
Palakkad.
THSLC 2006-2007
Govt. THS and VHSS, Koottupatha,
Palakkad.
Technical Skills:
 Server/Client System : Windows Server 2003/2008, VMware, Citrix, File
server.
 Messaging System : MS Exchange 2010, office 365, MS OCS 2007 R2, Lync
2013, Fenestrae
 E-Mail Client Applications : MS Outlook 2010
Career Summary:
1. WIPRO Technologies, Chennai.
Period : July 2014 to Aug 2015 as Exchange Messaging Administrator.
Roles & Responsibi liti es :
 Managing the Exchange environment of around 3 lakhs mailbox with 9 DAG’s for
three major Geographic regions.
 Installing the Windows patches and Exchange Updates for Exchange servers.
 Supporting Incident and Request tickets through HP Service Manager.
 Moving mailboxes within Exchange 2010 for load balancing of mailbox servers.
 Troubleshooting Mail flow issues including Spam mails, Message tracking, Monitoring
the mail queues and NDR issues.
 Managing and Troubleshooting SMTP relay issues.
 Handling Public folder access related and replication issues.
 User mailbox creation, Creation of Resource mailbox/Shared mailbox.
 Mailbox Management (Access related issues, Mailbox restoration, Resource mailbox
issues).
 Monitoring critical alerts of exchange, AD and Lync servers in SCOM 2012 and 2007
and fixing the issue at L2 level.
 User mailbox creation, Distribution Group creation, mail tracking in Office 365 admin
console.
 Troubleshooting and managing the users in Lync 2013.
 Installing the Lync cumulative updates and windows patches to Lync 2013 servers as
per the Fabric status using Orchestrator.
 Managing the user accounts access to Fenestrae faxination and troubleshooting the
queue related issues with the faxination servers.

2. 2. MINDTREE Ltd, Chennai.
Period : Oct 2015 to till date as Windows Administrator.
Working in shared services Environment where we were handling 23 different customers.
Consistently provide remote support and manage numerous technical queries for client needs
and try to resolve on time within SLA. Resolved customer concerns in a positive and helpful
manner.
 Managing windows server infrastructure with Physical & Virtual environment.
 Troubleshooting the servers all problems like, Authentication, Permission and
Replication and Group policies.
 Responsible for maintaining all Exchange servers, Citrix Servers, VMware server and
V-Sphere client.
 Troubleshooting and managing the Mail flow, Mailboxes, Distribution and security
groups, Public folders in Exchange servers 2010, Office 365.
 Performed server built in the cloud environments Microsoft Azure, Google cloud
Platform.
 Backing up and recovering the Windows 2003/2008 and Active Directory and other
data.
 Daily backup monitoring in the NT backup and Backup Reports.
 Dealing with access problems, diagnosing and troubleshooting all incidents related to
Exchange, Citrix and VMware issues.
 Working on ticketing system using MWatch (Internal Tool).
 Work on Internal/external escalation matrix for customers/vendors for Incident
Management.
 Performing Windows Patching, Hot fixes and installations.
 Root cause analysis process for Problems leading to strategic resolution Work on
ITIL Change Management, Problem Management and Incident Management.
 Working on cyber Arc related queries and issues.
Trainings : Have gone through corporate classroom Building Teams, Client Interfacing Skills.
Email etiquette, Planning & Organization and Problem Solving & Decision Making.
Personal Details:
Name : Ashok Kumar.P
Father’s Name : Ponnan.R
Date of Birth : 29.05.1992
PAN No : BNAPA0111L
Declaration:
Hereby, I declare that the above information furnished by me is true to the best of my
knowledge and belief.
Date : Signature
Place : Ashok Kumar P