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Documentation Usability

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The document discusses the importance of usability in technical documentation. It outlines some common usability issues like inability to find information easily, poor search functionality, and readability problems. It then describes approaches for technical writers to ensure documentation usability, such as making information easily available, suitability for target users, accessibility of content, and readability. Various techniques for evaluating documentation usability are also presented.

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Documentation Usability Vidisha Bhardwaj Technical Writer, Team RMS
Agenda of This Presentation ,[object Object],[object Object],[object Object],[object Object]
What is Usability? ,[object Object],[object Object]
Why Usability in Documentation? Your free-flowing salt has it!
Why Usability in Documentation? ,[object Object]
[object Object],Why Usability in Documentation? iMac vs PC
Then, Why Not in the Documentation You Create?
Usability is like oxygen — you never notice it until it is missing… Anonymous Usability is like oxygen—you never notice it until it is missing… Anonymous
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Usability Ails… Few Examples
Usability Ails… Few Examples ,[object Object]
Usability Ails… Few Examples ,[object Object],[object Object]
Why Documentation Usability Ails? ,[object Object],Would you ever dump this because of poor documentation?
[object Object],[object Object],[object Object],Why Documentation Usability Ails?
Why Documentation Usability Ails? ,[object Object],Deadlines Impress my Manager? How to deal with developers? Tools
Why Documentation Usability Ails? ,[object Object],? User Manual
Why Documentation Usability Ails? ,[object Object]
The Need of the Hour is…
Addressing Documentation Usability ,[object Object],[object Object],[object Object]
Setting Right Expectations Beforehand ,[object Object],[object Object],[object Object]
Defining Your Approach to Usability ,[object Object],[object Object],[object Object],[object Object],Availability Suitability Accessibility Readability
Availability ,[object Object],[object Object]
Suitability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Accessibility ,[object Object],[object Object],[object Object],[object Object],[object Object]
Readability ,[object Object],[object Object],[object Object],[object Object]
Usability Heuristics Techniques ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wilson’s Techniques to Evaluate Usability ,[object Object]
Vesa Purho’s 10 Documentation Heuristics ,[object Object],[object Object],[object Object]
Donn DeBoard’s Heuristics for Online Help ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Few Last Words ,[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Documentation Usability

  • 1. Documentation Usability Vidisha Bhardwaj Technical Writer, Team RMS
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  • 4. Why Usability in Documentation? Your free-flowing salt has it!
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  • 7. Then, Why Not in the Documentation You Create?
  • 8. Usability is like oxygen — you never notice it until it is missing… Anonymous Usability is like oxygen—you never notice it until it is missing… Anonymous
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  • 18. The Need of the Hour is…
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