헙헶헻헮헹 헖헮혀헲 헦혁혂헱혆 헣헿헼헷헲헰혁: End to End Daily Business Operations Process Flow. 헢헯헷헲헰혁헶혃헲: To explain end to end daily business operations process flow which involves warehouse and Customer Care Centre activities.
Blackberry- Product Life Cycle & Ansoff MatrixKashyap Shah
Product life cycle and Ansoff matrix evaluation for Research In Motion- Blackberry.
This is a part of an assignment done at Symbiosis Institute of Business Management, Bengaluru.
10 step marketing plan for myphone(zhu,chaofan)Chaofan Zhu
My|Phone – the first and only Filipino mobile phone brand that offers dual SIM mobility – grew from a favor for friends to try out a local mobile phone brand in an attempt to join the playing field of established international giants. Three years down the line, My|Phone has proven to be a definitive contender in the Philippine mobile phone landscape, consistently averaging significant sales figures. The response has driven My|Phone to continuously strive to develop better phones at much affordable prices.
헙헶헻헮헹 헖헮혀헲 헦혁혂헱혆 헣헿헼헷헲헰혁: End to End Daily Business Operations Process Flow. 헢헯헷헲헰혁헶혃헲: To explain end to end daily business operations process flow which involves warehouse and Customer Care Centre activities.
Blackberry- Product Life Cycle & Ansoff MatrixKashyap Shah
Product life cycle and Ansoff matrix evaluation for Research In Motion- Blackberry.
This is a part of an assignment done at Symbiosis Institute of Business Management, Bengaluru.
10 step marketing plan for myphone(zhu,chaofan)Chaofan Zhu
My|Phone – the first and only Filipino mobile phone brand that offers dual SIM mobility – grew from a favor for friends to try out a local mobile phone brand in an attempt to join the playing field of established international giants. Three years down the line, My|Phone has proven to be a definitive contender in the Philippine mobile phone landscape, consistently averaging significant sales figures. The response has driven My|Phone to continuously strive to develop better phones at much affordable prices.
헙헶헻헮헹 헖헮혀헲 헦혁혂헱혆 헣헿헼헷헲헰혁: Optimization of Cold Chain Monitoring Devices Usage Report for MOH/ KKM Facilities in Power BI. 헢헯헷헲헰혁헶혃헲: To generate necessary information under requisition of Client Management and to compute the CCMD charges to respective clients (Pharma, Medical Device, SM Pharma).
The Role of Contact Center in Omnichannel StrategyHfS Research
Any enterprise that wants to make its customers happy—and keep them—is making the creation of a seamless omnichannel Customer Experience a top priority. Contact centers plays a critical role in customer experience and executing an omnichannel strategy, with the potential to have major impacts on outcomes such as sales and loyalty.
Executives face the challenge of making the right decisions and investments to impact these business outcomes, while looking beyond the concept of channel interactions to engage with customers in a personalized and consistent way.
Experts from HfS Research, HGS, Conduit Global, Teleperformance, and client organizations discuss the role contact center plays in executing on an omnichannel strategy and how that will be changing in the future.
Watch and Learn:
What is omnichannel? Does it exist?
How are contact center service providers shifting and adapting to the needs of their clients to help execute an omnichannel strategy?
How can enterprises continue to evolve and refine their contact center operations in a rapidly changing omnichannel world?
Watch the webinar: http://www.hfsresearch.com/pov/hfs-webinar-role-contact-center-omnichannel-strategy
Here's what you need to know about the blood thinner Xarelto, including what it is, why it's dangerous, who is most at risk, and what to do if you've been hurt.
헙헶헻헮헹 헖헮혀헲 헦혁혂헱혆 헣헿헼헷헲헰혁: Optimization of Cold Chain Monitoring Devices Usage Report for MOH/ KKM Facilities in Power BI. 헢헯헷헲헰혁헶혃헲: To generate necessary information under requisition of Client Management and to compute the CCMD charges to respective clients (Pharma, Medical Device, SM Pharma).
The Role of Contact Center in Omnichannel StrategyHfS Research
Any enterprise that wants to make its customers happy—and keep them—is making the creation of a seamless omnichannel Customer Experience a top priority. Contact centers plays a critical role in customer experience and executing an omnichannel strategy, with the potential to have major impacts on outcomes such as sales and loyalty.
Executives face the challenge of making the right decisions and investments to impact these business outcomes, while looking beyond the concept of channel interactions to engage with customers in a personalized and consistent way.
Experts from HfS Research, HGS, Conduit Global, Teleperformance, and client organizations discuss the role contact center plays in executing on an omnichannel strategy and how that will be changing in the future.
Watch and Learn:
What is omnichannel? Does it exist?
How are contact center service providers shifting and adapting to the needs of their clients to help execute an omnichannel strategy?
How can enterprises continue to evolve and refine their contact center operations in a rapidly changing omnichannel world?
Watch the webinar: http://www.hfsresearch.com/pov/hfs-webinar-role-contact-center-omnichannel-strategy
Here's what you need to know about the blood thinner Xarelto, including what it is, why it's dangerous, who is most at risk, and what to do if you've been hurt.
Rivaroxaban is a Factor Xa inhibitor. This presentation covers in brief regarding need for NOACs, kinetics, effects, indications, dosage, toxity, and antidote of rivaroxaban. It also covers in brief all the published trials
An immersive workshop at General Assembly, SF. I typically teach this workshop at General Assembly, San Francisco. To see a list of my upcoming classes, visit https://generalassemb.ly/instructors/seth-familian/4813
I also teach this workshop as a private lunch-and-learn or half-day immersive session for corporate clients. To learn more about pricing and availability, please contact me at http://familian1.com
Provides an overview of our data management and analytics capabilities. Covers areas like internal data management, market research, external market environment assessment, etc.
Infinit Healthcare has almost a decade of experience providing Healthcare Information Management and Business Process Outsourcing services to a global clientele. Download our brochure for more information.
TNS has over 10 years of dedicated healthcare research and consulting in Vietnam
From developing strong brands, positioning, market demand / supply and developing overall strategy and product maximisation, TNS Vietnam works closely with TNS Consult as well as consulting firms, e.g. BCG, to deliver top level management business issue, lead research-based consulting services
What makes TNS Healthcare Vietnam different?
Global & Regional healthcare sector to provide best practice methodologies
A local healthcare team with extensive pharmaceutical experience and good understanding of culture
Experience across wide range of therapy areas
World leading brand and sales force optimisation tools
Advanced quantitative and qualitative techniques to gain depth of understanding
Focus on delivering actionable and achievable research outputs
ISO accredited – Commitment to best practice quality control
What do we do?
Corporate image
Customer satisfactions (amongst Pharmacies)
Dermatology (e.g. acne, anti-fungus remedies)
Cardio-vascular diseases
Diabetes
Hyperlipidaemia
Medical diagnostic devices (e.g. blood glucose meteor)
Obesity
Oral care
Pain
Gastro-intestinal (e.g. antacids, laxative)
Women’s health (e.g. menopause, feminine wash)
Asthma
Cold & Flu
Sinus
Allergy
Vitamins and minerals
Vaccines (e.g. anti-diarrhoea, cervical cancer)
Optimizing Each Patient's Product Access ExperienceCovance
Relying on a consultative approach, deep expertise and decades of experience, we work collaboratively with clients to deliver a successful product launch, program transition or program enhancement. Clients benefit from our market insights, strategic and unique approach and ability to continuously refine our processes.
At Healthfuse, we believe healthcare providers deserve better visibility into the performance of their revenue cycle vendors.
Partnering with an experienced Revenue Cycle Management firm increases engagement and transparency and provides the knowledge to make informed choices, improve compliance and realize stronger financial gains.
We are driven by a passionfor transforming products into brands and patients into survivors. Navicor is a 100% healthcare-focused, full-service agency that understands the unique aspects of the oncology marketplace. We have extensive oncology launch experience and have partnerships with large and small pharma and biotech companies.
As an owner and operator of urgent cares, Premier Health occupies a unique space because of it's joint venture business model. This electronic brochures gives readers insight into why Premier Health's motto "Your Business...Our Model" perfect describes what this company does and the competitive advantages for healthcare providers looking to get into urgent care.
Are You Prepared? The Next Generation of Orthopaedic Service LinesWellbe
Is your orthopedic service line keeping up with the changes in healthcare? How does orthopedics fit with the shift to greater accountability for quality and cost? How should you be adapting the service line to market changes? Find out about the next generation of service lines and some key strategies for succeeding under more accountable care, including organizational models and skill sets.
About the Speaker:
Ms. Lohmar is a founding Principal with New Heights Group. With over 25 years in the industry, Ms. Lohmar brings to client engagements specialized expertise in strategic planning, service line planning and development, integration/consolidation strategies and physician strategies, as well as facilitating organizational retreats and planning sessions. She is a frequent speaker on organizational service line development, and business planning for key service lines as orthopedics and neurosciences.
3. DKSH is a successful market leader
About DKSH
Source: DKSH AR 2014
No. 1
Market Expansion Services
provider with a focus on Asia
More than150
years in Asia
USD
10.1 billion
Net Sales 2015
5,500
clients
28,300
employees
>10 years
>3 countries
average client relationship1)
500,000
customers
770
business locations;
720 in Asia
Healthcare Performance Materials TechnologyConsumer Goods
Four highly specialized Business Units
4. We are a professional partner for the long run
A culture of quality, integrity and trust
Publicly listed with a focus on
long-term sustainable growth
High compliance, transparency
and reporting requirements
Committed to quality through
dedicated teams and regular
audits
Swiss reliability… …and Asian can-do attitude
6. The proven leader in integrated MES healthcare
solutions in Asia
About DKSH Business Unit Healthcare
Country operations in (outside Switzerland)
Region Countries
North Asia China, Hong Kong, Korea, Macao, Taiwan
Indochina Cambodia, Laos, Myanmar, Vietnam
South East Asia Malaysia, Brunei, Singapore, Thailand
Key facts 2015
Net Sales USD 5.0 billion
Active in 13 countries
Business locations 150
Distribution centers 33* (GMP & ISO certified)
Employees Around 9,590
Client accounts 380
Customer accounts 150,000
* excl. branch warehouses
7. What we do
We support companies to grow their business in and with Asia…
We generate growth opportunities
through a comprehensive, tailor-made
portfolio of Market Expansion Services
• Helping companies to grow their business
in new and existing markets
• Providing business partners with the
knowledge, advice, relationships, and on-
the-ground logistics to reach their individual
growth goals
• Expanding their access to knowledge, their
sourcing base, revenue opportunities, and
ultimately, their market shares
This is what we define as
Market Expansion Services
8. Three specialized Business Lines
About DKSH Business Unit Healthcare
Pharmaceuticals
Over-the-counter (OTC) &
Consumer Health
Medical Devices
• Dermatology
• Gastrointestinal
• Urology - men’s health
• Neurology
• Pediatrics
• Gerontology
• Endocrinology
• Obstetrics and Gynecology
• Nutrition supplements
• Others
• Dermatology
• Gastrointestinal
• Urology - men’s health
• Nutrition supplements
• Beauty i.e. cosmeceuticals
• Nutrition - VMS and IMF
• Lifestyle
• Others
• Ophthalmology
• Orthopedics
• Cardiovascular
• Diagnostics
• Wound care
• Dental
• Surgical
• Others
9. Commercial services
Logistic services
Distribution services
Client
We register, market, sell and distribute our
clients products in new and existing markets.
Business Line Country Platform
Customers
pharmacies,
drugstores,
hospitals,
doctors, online
We provide our customers with the best
products and brands at the best prices in the
most convenient way
Consumer
patient, end user
We strive to improve the lives of
patients throughout Asia by
enabling them to access
healthcare products
We provide integrated solutions…
About DKSH Business Unit Healthcare
10. …that cover a broad range of services
About DKSH Business Unit Healthcare
Commercial value
Professional tender administration Customer Care Center
Distribution
Credit and collection management Client management
Custom
clearance and
importation
Redressing Warehousing
Order
processing
Transportation Reporting
Logistics
Market research and
analysis
Pharmacy promotion
Hospital and clinic
sales
Market access
hospital / government
Commercial
Regulatory Marketing Sales
11. We link business partners in Healthcare…
About DKSH Business Unit Healthcare
Over 420 client accounts 150,000 customers*
*customer drop points
Client Customer
12. DKSH Healthcare can help you grow your business
Because we are…
Integrated Regional
Proven
420 USD 5.0 bn 150,000
client accounts net sales customer drop points
Commercial
Logistics
Distribution
Hospitals
Clinics
Modern
Trade
Independent
Pharmacies
Source: DKSH AR 2015
PharmaMed
Device
Consumer
Health
About DKSH Business Unit Healthcare
13. Established in Asia
…at every stage of expansion in Asia,
About DKSH Business Unit Healthcare
New to Asia Expanding within Asia
Drive market expansion
into Asia
Leverage opportunities in ‘new’
Asian markets
Grow business within existing
Asian markets
14. …and at every step of the product life-cycle
About DKSH Business Unit Healthcare
Time
Development Launch Growth Maturity Decline
Sales volume
Existing products
Expand geographic,
channel, or
account coverage
Mature and
non-core
products
Full outsourcing
(entire business
or portfolio)
New
products and
indications
Launch
support
Pre launch
Regulatory
Support
15. We surpass standard MES providers’ service offer
Our service
objectives
Transparency
Global SAP solution with BW
web based portal access
Quality
Regional and local QA teams
& SOPs, GMP, GDP, ISO
9001, ISO 13485 certified
Services
Broad range of services
along the value chain from
registration to after sales
services
Reliability
Focus on traceability and
accurate reporting to ensure
reliable service executiion
Measurability
Strong KPI culture to
benchmark performance
Flexibility
Tailor-made service solutions
according to client needs
Compliance
Code of Conduct, regular
compliance and quality audits
About DKSH Business Unit Healthcare
16. There are different models of partnership…
Distribution and
logistics
Sales
• Dedicated team
• Shared team
3PL
Distribution and
logistics
Credit & collection
4PL
Contract Sales
Organization (CSO)
Distribution and
logistics
Credit collection
Sales
• Dedicated team
• Shared team
Marketing
Full Agency
Partner buys productsABC cost Service fee: sales margin
Distribution and
logistics
Credit & collection
18. 7
core brands
90% Sales
South East Asia
15 Launches
since 2008
35%
5Y CAGR
Over 300
Professionals
10
Countries with
Direct Ops
Rx Own Brands Business in a Nutshell
10 Launches
Sku in Pipeline
75% Sales
Pain-Respi-GI- WH
Markets
Thailand
Hong-Kong
Malaysia
Singapore
Taiwan
Vietnam
Myanmar
Cambodia
Philippines
Laos
20. Own Brands: Regional focus on Women’s Health
Vaginal
Infectious
Vaginosis
Candida
Vaginal flora
restoration
Menopause
Cycle
Disorders
Atrophic Vag.
Estrogen deff.
Family
Planning
Contraception
Fertility -
Anemia
Uterine
Disorders
Endometriosis
UF - HMB
Existing
Segments:
Therapeutic
Indications:
Brands:
Brands:
21. We help you grow your business
Market Expansion Services
Thank you
22. Disclaimer
• Due care has been used in preparation of this presentation and DKSH makes every effort
to provide accurate and up-to-date information. Nevertheless, this presentation may be
subject to technical inaccuracies, information that is not up-to-date or typographical errors
DKSH does not assume liability for relevance, accuracy and completeness of the
information provided. DKSH reserves the right to change, supplement, or delete some or
all of the information on this presentation without notice
The layout, graphics and other contents in this presentation are protected by copyright law
and should not be reproduced or used without DKSH’s written permission