Divya L_ CV
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This profile summarizes an individual with over 7 years of experience in anti-money laundering compliance, KYC analysis, and customer service. Some of their key responsibilities included reducing customer impact, maintaining service level agreements, managing a team of 40, and resolving escalated issues. They received several awards for their work, including Best Customer Service Excellence in 2014 and 2015. Their experience includes roles at RR Donnelley & Sons as a Senior Customer Service professional, HCL Technologies as a KYC Analyst, and Tata Consultancy Services as an Associate, where they conducted investigations, due diligence, and assisted with regulatory reporting.
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Lakshmi Kanchanapally is seeking a leadership role utilizing her over 11 years of experience in operations management, business transitions, training and development. She currently works as a Team Lead at ADP where she has experience leading teams, managing processes, and driving operational excellence. Her skills include operations, project management, customer service, and transition management.
RagvKishoreKumar
R Kishore Kumar has over 15 years of experience in operations management, process management, data reconciliation, process improvement, and customer relationship management. He has held several leadership roles at RBS Business Services Pvt Ltd in Chennai, India, including Functional Consultant, Manager of Reconciliations, and Team Leader. Some of his key achievements include creating a workflow tool for process management, identifying process optimizations that saved two full-time employees, and successfully migrating reconciliation projects ahead of schedule. He has expertise in functional consulting, operations, and people management.
Rashim Kumari 2017
This resume summarizes Rashim Kumari's professional experience and qualifications. She has over 5 years of experience in business analysis, data analysis, and customer support roles. Her most recent roles include business analyst at Reliance Communication, where she supported various departments with reporting and resolved customer queries, and corporate relationship executive, where she gathered requirements and communicated with stakeholders. She has a master's degree in computer applications and is proficient in Excel, data warehousing, HTML, and CSS.
Sujith New Format - Updated
Sujith Radhakrishnan is a middle management professional with over 11 years of experience in operations management, investment banking, and customer service. He currently serves as a Team Manager at Barclays Shared Services in Chennai, where he leads a team of 25 members and manages day-to-day operations. His expertise includes process management, team leadership, quality assurance, and resource management. He aims to drive excellent customer satisfaction and adherence to service level agreements.
JOSEPH ROZARIO
Joseph Rozario is a customer relationship management professional with over 12 years of experience. He is currently the Head of CRM at GP Architecture Models in Coimbatore, where he leads a team that provides services like 3D modeling and design. Previously he has held roles like Team Manager and Assistant Manager at various BPO and IT companies. He has a strong track record of improving customer satisfaction, managing teams effectively, and ensuring processes meet SLAs and quality standards. He holds a Doctorate in Management Studies and speaks English and Tamil.
Resume_Himanshu_Pant
This document contains Himanshu Pant's resume. The following key points are highlighted:
- Himanshu Pant has over 11 years of experience in operations management, quality, customer relationship management, and coordination.
- He is skilled in people management, problem solving, and communication.
- His most recent role was as an Account Manager for Quality at H.Y.P.E.R.Q.U.A.L.I.T.Y, where he led a team and was the primary client contact.
Christie A Richards - CV
This document is a resume for Christie Arokiaraj Richards seeking a career in operations, customer service, banking, or a related field. The summary highlights over 13 years of experience in operations, process management, client relationship management, and team leadership. Specific experiences include operations management, process improvement, quality management, client relationship management, and team management for banking and financial clients. The resume provides employment history dating back to 2003 with descriptions of responsibilities and achievements in various roles.
Shree cv revised wo pic
- Sridevi Rayamuthu is seeking a position that allows her to learn, contribute, and help others grow professionally.
- She has over 12 years of experience in compliance, account opening procedures, and operational risk management for companies like TCS, IGSL, ABN Aces, and Wipro BPO.
- Her experience includes knowledge of regulatory compliance, KYC procedures, customer due diligence, and quality assurance. She has also led teams and transitioned processes internationally.
Linda_Lennox_Resume_11_ 2015
Linda Lennox has over 15 years of experience in customer service operations at Verizon Wireless, starting as a Quality Assurance Coordinator and advancing to roles such as Consultant, Analyst, and Supervisor. She has a track record of implementing initiatives to reduce call volume and costs, including developing tools and trainings for call center representatives and leadership. Lennox's skills include data analysis, process improvement, training, and collaborating cross-functionally. She holds certifications in areas such as quality assurance, privacy, disabilities awareness, and is proficient in Microsoft Office, PowerPoint, Excel, and Cognos.
Raju Resume
Raju K.R has over 12 years of experience in operations, sourcing, procurement, supply chain management and order management. He is currently an Assistant Manager at Infosys BPO working with a major US telecommunications company. He has expertise in analyzing systems and implementing strategies to improve processes and drive organizational growth.
Imran khan
Imran Khan has over 7 years of experience in business process management and customer service roles. He currently works as an Assistant Manager of Process Excellence at HSBC, where he is responsible for mapping business processes, identifying improvements, and ensuring processes meet standards. Prior to this role, he held positions in human resources operations, credit card chargebacks, and the hotel industry. He aims to take on a challenging role in business process management, leveraging his
Senthil S
This resume summary provides information about Senthil Kumar, an IT professional based in Coimbatore, India. He has over 5 years of experience in roles such as Technical Lead and Infrastructure Technology Specialist at Cognizant Technology Solutions. Senthil has certifications in ITIL, Six Sigma Green Belt, and Project Management and has successfully led several process improvement projects. He is seeking a leadership role where he can apply his knowledge and skills in project management, process design, and team leadership.
Nagaraja
This candidate has over 15 years of experience in process operations and client management. He has extensive expertise in streamlining business processes, implementing quality standards, and leading teams. Some of his accomplishments include transitioning transactional and analytical processes onsite and offsite, reengineering existing processes, reducing headcounts, and playing a major role in business controls. He is proficient in ERP systems like SAP and Oracle and has worked in a Citrix environment.
Quality Resume
Vipin Rana is seeking a position that allows him to apply his knowledge and skills as part of a team focused on organizational growth. He has over 10 years of experience in process improvement and holds several professional certifications including Lean Six Sigma Black Belt. Currently working as a Business Transformation Manager, his responsibilities include identifying process improvement opportunities, designing and implementing automation solutions, and continuous process optimization. Prior experience includes roles managing quality and process excellence teams. He has a background in finance and business management.
Quality Resume
Vipin Rana is seeking a position that allows him to apply his knowledge and skills as part of a team focused on organizational growth. He has over 10 years of experience in process improvement and holds several certifications including Lean Six Sigma Black Belt. Currently working as a Business Transformation Manager at Sutherland Global Services, his responsibilities include identifying process improvement opportunities, designing and implementing automation solutions, and continuous process optimization. Prior experience includes roles focused on quality management, process reengineering, and leading teams. He has a background in finance and business management.
Resume-Harjeet S
Harjeet Seehra is an Assistant Manager with over 15 years of experience in fraud detection, AML, and KYC research. He has worked at organizations like Bank of America and KPMG global services. Seehra has experience managing large teams and mentoring team leaders to deliver results on time. He is skilled in strategic planning, project management, process improvement, and team building. Seehra holds a B.Com degree and post-graduate diploma in finance. He is seeking a challenging role where he can continue growing his skills and contributing to organizational success.
Elizabeth_Resume
Elizabeth Fernandes is a professional with over 10 years of experience in business operations and client servicing. She has expertise in transfer agency operations, managing teams, and process management. Her technical skills include experience with various industry tools like ICON, EXP AG, and Microsoft Office. She holds an MBA in HR and B.Sc in Biotechnology and is seeking new opportunities.
SatheeshvKumar_[4,9]_HRBP_Chennai
Satheesh V Kumar has over 5 years of experience in human resources with a focus on generalist work, employee relations, and organizational development. He holds an MBA with a dual specialization in human resources and finance from Anna University. Currently he works as a senior executive of human resources at Verizon Data Services, where he is responsible for all aspects of the employee lifecycle for a staff of over 800.
CV - Rahul Sharma
Rahul Sharma has over 5 years of experience in financial analysis and process improvement at American Express, where he has consistently achieved quality and service level targets. He currently leads a team as the subject matter expert and is proficient in credit analysis, customer service, and relationship management. The document outlines his career history, roles and responsibilities, achievements, and education.
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Divya L_ CV
- 1. Executive Profile Solution-driven & customer centric professional with expertise in providing the earliest possible notification of potential service disruption and recommending procedures to minimize the impact on customers Ensuring the process quality is as per set standards; preparing SOP & Manuals to facilitate smooth functioning of processes, ensuring conformance to Service Level Agreements Proficient in investigating and assessing alerts relating to potential money laundering risks in the organization Possess knowledge of current money laundering and terrorist financing behaviors, issues, policies, regulations, criminal typologies, industry best practices and developing trends Expertise in designing world-class systems and implementing processes that will enable organization to consistently meet and enhance customer satisfaction Resourceful at Process Development, Pre-screening Customer Details, KYC Analysis, Auditing and Competitor Analysis; working knowledge of MS Office, MIS, Lexis Nexis & World Check Exposure in identifying resource/manpower requirements and assigning duties to the team Education & Credentials Master of Business Administration in Human Resource from Madras University, Chennai in 2012 Bachelor of Science in Physics from Guru Nanak College of Arts & Science, Chennai in 2010 Career Timeline Notable Accomplishments Across the Career Selected as Best Employee of the Year in 2014 Recognized thrice as Best Customer Service Excellence Acquired Star of the Month title for August in TCS E-Serve 2012 Attained Zero-Defects Award in 2011 Key Impact Areas KYC Analysis Customer Servicing Anti-money Laundering Compliance Resource Management Escalation Management Due Diligence & Risk Analysis Business Support & Planning SLA Adherence Client Relationship Management Team Building & Leadership Key Skills Communicator Innovator Collaborator Thinker Intuitive Certifications Payment Cards and Collections L1 Fraud Risk Management Courses Anti-Money Laundering Divya .L KYC ANALYST & CUSTOMER SERVICE EXECUTIVE Targeting managerial level profiles with nearly 7 years of experience in multiple phases of Anti-Money Laundering Compliance, KYC Banking and Customer Service, preferably in UAE divu.bharathi@gmail.com +971- 0543435609 Tata Consultancy Service (TCS), Chennaias Associate 2013 - 2016 2012 - 2013 2010 - 2012 HCL Technologies Ltd., Chennaias KYC Analyst RR Donnelley & Sons, Chennai as Senior Customer Service
- 2. Professional Experience Jun’13 – Nov’16 with RR Donnelley & Sons, Chennai as Senior Customer Service Key Result Areas: Reduced the client impact at various levels to make the clients happy and trustworthy for sustaining a healthy relationship towards the business; provided advice, guidance and on-the-job coaching to junior colleagues on process and corporate design guidelines Maintained the SLA (Service Level Agreement) with a high level of accuracy and formulated daily reports and monthly MI on volume, efficiency & quality of the team Managed a team of 40 members; coordinated projects, testing, audit and deck data related activities of the team; performed client interfacing & requirements gathering and maintained documentation Supervised day-to-day floor management & work allocation for team members and onboarding related activities; arranged the resource pool & scheduled the shift production for reducing the rework, daily rejections & motivating the team Resolved escalated issues, reviewed & tested the process changes & system changes and applied them in the process; reviewed all jobs are completed within the time-frame Ensured a coordinative workflow for all the disciplines within the team & other client teams along with effective two-way communication with Account and Production Team Performed production planning in close liaison with the Team Leader / Workflow Manager; ensured fulfillment of SLAs periodical reports in necessary formats as demanded by clients Accomplished capacity planning to handle spikes in demand for sudden increase in inflow of work Identifying training needs of employees, conducting suitable training and orientation programs to enhance their operational efficiency, leading to increased productivity Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets as a whole Preparing Standard Operating Procedures, manuals to facilitate smooth functioning of processes, ensuring conformance to Service Level Agreements Interacting with Support functions for staffing & scheduling requirements, performance reporting and other related activities Highlights: Achieved Best Customer Service Excellence Award for 2014, 2015 Received Annual Performance Award in 2014 Nov’12 – Jun’13 with HCL Technologies Ltd., Chennai as KYC Analyst Key Result Areas: Examined the information and documents enclosed by Deutsche Bank UK Customers, investigated the case type and collected the documents from public search based on entity type Conducted due diligence inquiries on firms and organizations suspected of money laundering crimes & terrorist financing crimes and utilizing research and analysis of public records, commercial databases, global media sources and the Internet Identified Red Flag, intimated the same to AML Team, documented investigations & its results and modified the details in customer database May’10 – Nov’12 with Tata Consultancy Service (TCS), Chennai as Associate Key Result Areas: Conducted analysis/investigations for all transactions of the customer in case of any alert triggered in the database; identified sanction risk, high risk country and offshore country risk associated Identified multiple significant cases, red flags and patterns associated with the laundering of illegal funds Performed enhanced due diligence research of individuals, institutions and trust through Lexis Nexis, World check and other internet searches Assisted and provided information to support Suspicious Activity Reports (SAR) for regulatory filing Personal Details Date of Birth: 3rd April 1990 Languages Known: English, Tamil & Malayalam Address: Al Nadha , Dubai , UAE Nationality: Indian Marital Status: Married Passport No.: P18992216 Visa: Husband Visa