Rajeswari Sivalingam is seeking a position as a Change Coordinator with over 4 years of experience in change and incident management. She has a B.Tech in Bio Technology and is ITIL V3 Foundation certified. Her previous role was as a Project Engineer and Change Manager at Wipro Technologies, where she worked on change management and data management for clients like CapitalOne and Nestle. She has experience with tools like HP Service Manager and coordinating daily CAB meetings. She is seeking to join a highly skilled workgroup and contribute to the company's success through her analytical and communication skills.

1. Rajeswari Sivalingam
Change Co-ordinator
Contact : +91- 8056045534
Email:rajeswarisivalingam@gmail.com
Objective
An IT Professional with good analytical and communication skills has 4.2 years of experience in Change
and Incident Management, willing to be a part of highly skilled workgroup, contributing towards the
company’s success and personal career growth.
Education:
Class X : Shri Anand Jain vidyalaya (Matric) School with 73.72% in 2004
Class XII : Shri Anand Jain vidyalaya (Matric) School with 83.16% in 2006
B.Tech (Bio Technology) : Shri Andal Alagar College of Engineering with 76.85% in 2010
Professional Experience
Current Company : Wipro Technology
Designation : Project Engineer (Change Manager/Incident Manager)
Duration : June 2010 till August 2014
Total Work Experience : 4Years and 2Months.
Skill Set
Professional Skills : Change Management, Change co-ordination, People Management,
Client Management, Incident Management.
Platforms : ITIL, Windows.
Certifications : ITIL V3 Foundation Certified.
Tools :HP Service Manager /Peregrine service center
Certification and Training
• Underwent Training for ITIL v3 Foundation training that includes the Overview of Service
Strategy, Service Design, Service Transition Service Operation, and Continual Service
Improvement and cleared internal assessment test.
• Attended Training on Change management and Change Co-ordination.

2. Professional Experience
WIPRO Technologies (JUNE 22nd
2010 – AUGUST 28th
2014)
Projects
1.
CAPITALONE (CHANGE MANAGEMENT TEAM ( BANKING AND FINANCE)
(March2012- AUGUST 2014)
Client : CAPITALONE
Role : Change Manager
Designation : Project Engineer
Responsibilities : Change Management, Data Management , Change Coordination & Patching
CO-Ordination
Change Manager
Change Management Responsibilities:
• Worked in a Banking project which has 100% Compliance.
• Worked on Changes and incidents will all severity and risk categories.
• Worked on ITIL process and gained good knowledge with the same.
• Following up with the Change order ever since it is in Assessment and Planning phase through
the closure.
• Reviewing the CO's to make sure its Documented correct.
• Always adhered to the Change and Incident Compliance to ensure Zero Violation and Process
Mistake.
• Have good hands on experience with HP tools like Service Manager/Service Centre.
• Organizing the Daily CAB meetings.
• As part of Approval groups, i will completely coordinate and approve the CO's.
• Prioritizing the CO's based on the severity categorization and process them.
• Have always ensure a CO is released for implementation with perfect documentation.
• Worked on Assessing the Change Violation and also to revert them.
• Have created documents on Change Management for new joiners and shared the same.
• Assisting the CO initiators with various resolutions for their queries.
• Having very good communication and Excellent interactions with Clients.

3. 2. NESTLE(SM9 Data Management Specialist ( Retail corporation Transport and Government )
(June 2010-March 2012)
Client : Nestle
Role : Data Management Specialist
Designation : Project Engineer
Responsibilities :
• Performing various quality checks to ensure data quality
• Performing various operations (create, update or remove/deactivate Data Objects) to ensure
good maintenance and quality of CHROME data managed with Service Manager 9 (SM9).
Data Management Responsibilities:
• Responsible for user admin activities in various tools used in Nestle viz. Servicecenter,
Documentum, Nestool, External Interwise, Opinio, SHREQ and NCPS.
• Monitor the Incident / Change Management tool.
• Doing Internal Auditing of the process and to check the project is going with the correct ITIL
process and meeting with the agreed SLA /OLA with the client.
• Handling user admin activities in SAP systems - User ID unlock and Password reset in all SAP
environments.
• Have handled user creation and role assignment in SAP GDDC systems.
• User administration using ITIM for Non-Nestle users for accessing SAP, Documentum.
• Handling critical service requests as per agreed SLA.
• Responsible for maintaining the team’s performance as per agreed SLA.
• Follow defined processes and techniques depending on customer, nature of problem and
severity.
• Respond to customer contacts via phone and automated system alerts via ticketing system.
• Good knowledge of ITIL standards and workflow.
• Participation in peer and group reviews.
• Onsite-Offshore Co-ordination.
• Daily communicated with Manager and peers regarding status and completed the assigned task
within the given time.
PersonalSkills
• Good analytical and communication skills
• Possess ability to work independently as well as in a team
• To accept challenges and accomplish targets in competitive environments
• Goal oriented and eager to learns
• Ability to handle team and ensure excellent team co-ordination

4. Personal Information
• Date of birth : 25-02-1989
• Sex : Female
• Nationality : Indian
• Marital status : Married
• Language known : English, Tamil
Declaration
I hereby declare that the above information furnished is true to the best of my knowledge & belief.
Rajeswari Sivalingam