The role is responsible for maximizing recovery of non-performing loans through legal and risk management processes. Key responsibilities include managing regional legal collections according to policies and governance, ensuring all administrative and security issues are properly handled for legal matters, assessing matters and recommending appropriate strategies, and preparing reports. The role also manages staff and ensures expenses are within budget. Strong legal skills and a minimum of 5 years experience in collections are required for the role.

1. Regional Collections Manager
Description
Strategy of Division
Building relationships with, and understanding the needs and aspirations of, existing clients, prospective
clients and other stakeholders. Specific focus on client retention, cross selling and new client acquisition
to maximise profitability.
Job Purpose
To maximise recovery of the non-performing Nedbank RRB book through the application of Legal/Risk
management processes.
Stakeholders/Clients
Regional Risk Managers; Legal Fraternity; Liaison Officer, Collectors, Post write offs & Recoveries
Manager, Khula Manager, Regional Manager Credit Assessment, Regional Manager Credit Risk, RRB
Credit staff,
Job Outputs / Deliverables
Weight Output Activities Metrics
BSC
dimensions
40% Legal Recovery
Management:
- Assessed
matters (Legal
perspective)
- Raised
Provisioning
- Managed legal
process
- Reports and
Administration
- Managed write-
offs
Manage Regional Legal
Collections (client centric
operations) in accordance with
Policies, Guidelines and
Governance Framework.
· Ensure that all administrative
issues are complied with in terms
of taking on of account into LRC
· Ensure that all securities are
obtained
· Assess matters and decide on
appropriate action/strategy
· Prepare relevant instruction
.Assess security values against
exposures
· Raise provision timeously
· Verify and value assets
· Constant reassessment of
provisioning
· Follow through on identified
strategies
Audit Reports
Target in terms of
recoveries
Accuracy Timeousness
Internal
Process
Financial

2. Weight Output Activities Metrics
BSC
dimensions
· Adopt strategy if necessary
· Monthly report/MIS to LRC
· Monthly report to regions
· Allocate reconciliation of
payments from Suspense Account
· Check and authorise service
provider’s account
· Update NTE
. Once matter is ready for write-off
in terms of policy, decision is
taken
· Complete relevant
documentation and motivation
· Submit to Manager: LRC where
above mandate
20% People
management
· All people management activities
e.g. Spot checks on all staff,
training recruitment, Performance
appraisals. Monthly reviews.
Informal training. Annual
performance reviews.
Coaching
Management approval.
Improved staff
productivity. As per BSC.
Organisational
Learning
10% Financial
Management
Ensure expenses are within the
stipulated budget.
Adhering expense
budget
Financial
Management
10% Personal
Development
Ensures that personal
development plans are in place
for staff and schedule initiatives
as agreed
Individual skills plan
captured and actioned as
agreed.
Organisational
Learning
20% Management of
Internal
Processes
· Ensure that all activities are in
line with documented process.
Review and amend processes to
maximise outputs.
Audit report
Commissioned / non-
commissioned report
Feedback from systems
and support division
Internal
Process
Roles
Roles identified based on outputs of the job
LEGAL ADVISOR
NETWORKER
TEAM PLAYER
People Specification
Essential Qualifications
Relevant Legal Degree/Financial Degree
Preferred Qualifications LLB/BA Law Degree/CAIB/Bcom Degree
Certifications
Job Related Experience
Minimum 5 years experience in Recoveries / Collections
environment
Minimum 2 years management experience
Required Industry Acumen

3. Number of People reporting directly
into job
10
Span of Control 10
Working Conditions Standard
Compliance/Legislative requirements
Working Time
Assessment Batteries
Travel requirements Local
Technical competencies
Competency Category
PRODUCT KNOWLEDGE Product
Legal Skills Other
Litigation process Process
COMPUTER LITERACY Systems
Banking systems understanding
Business Acumen
Balanced Scorecard Methodology
Negotiating Process
Behavioural competencies
Weight Competency Description
7%Personal
Development
The concern for and resultant activities related to continued goal
directed growth and the willingness to seek opportunities to acquire
new skills and knowledge
10%Resilience Maintaining stable performance under pressure or opposition (such
as time pressure or job ambiguity) and handling stress in a manner
that is acceptable to others and to the organisation
8%Commitment The ability to align your behaviour with the needs, priorities and
goals of the organisation through dedication and tenacity.
8%Verbal
Communication
The ability to listen to and to verbally express ideas or facts in a
manner which is transparent, consistent, fluent, with conviction and
holds the attention of the audience both in a group and individually.
Adjust language and terminology to the profile and the needs of the
listener(s).
7%Building
Relationships
Developing and using collaborative relationships to facilitate the
accomplishment of work goals
8%Managing
Conflict
The ability to resolve disagreement in a way that is appropriate to
the situation, dealing effectively with others in an antagonistic
situation; using appropriate interpersonal styles and methods to
reduce tension or conflict between two or more people.
7%Problem Solving The ability to thoroughly and accurately identify and define a
problem with a view to select the most appropriate course of action
once alternatives have been generated and assessed in terms of
practicality, effectiveness and implications.
7%Decision Making The ability to make balanced and sound decisions by understanding
issues, problems, and opportunities; comparing data from different
sources to draw conclusions; evaluating the probable consequences
of alternative solutions and selecting the most promising alternative
10%Information
Monitoring
Setting up ongoing procedures to collect and review information
needed to manage an organisation or ongoing activities within it.
8%Attention to
Detail
The ability to perceive correctly and in visual detail; to notice and
remember visual details.

4. 10%Innovation Generating new and imaginative solutions in work situations; trying
different and novel ways to deal with work problems and
opportunities; breaking away from tradition
10%Vigour To thrive on activity. To have the energy and drive required to meet
the challenges of work life
Matching parameters
Job Sizing Method JE Manager
JE index no 3272
JE Evaluation Date 09 Apr 2006
JE Job Title MANAGER LEGAL RECOVERIES
JE Points of Actual Job 131
Paterson D1
Cluster
Division CORPORATE DIVISION
Business Unit BUSINESS BANKING
Job Family CREDIT/RISK
JE Facilitator K ROUX
Line Manager G PAYNE
Job Holder C SERIPE, M STRYDOM
JE Auditor A BROWN
Primary rem survey RemChannel: 18 - CREDIT RECOVERIES MANAGER I
Key Responsibilities
Responsible for the recovery of a certain percentage of the book within pre-
set targets. Audits delinquent accounts considered to be uncollectible to
ensure maximum efforts have been taken before assigning bad debt status
to account. Following established guidelines, takes action to recover
delinquent accounts. The incumbent may have managerial responsibilities.
JE Range 125 - 134
Paterson D1
This profile has been approved by the Job Family Committee.