Disaster_Volunteer_Learn_Prepare_Engage_accessible_version (2).ppt

Disaster Volunteering: Learn Prepare Engage
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Disaster Volunteering: Learn, Prepare, Engage

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Menu
Lesson 1 - Introduction
This lesson provides a brief overview
of the course and provides the course
objectives.
Lesson 2 - When disaster strikes
This lesson provides an overview of
common disasters and the needs that
follow a disaster.
Lesson 3 - The disaster response
community
This lesson provides an overview
of the efforts put forth by the
disaster response community.
Lesson 4 - Disaster response
organizations
This lesson provides an overview of how
disaster response organizations work in
unison to provide disaster relief.
Lesson 5 - Call to action
This lesson provides an overview of
volunteers in action and identifies the
steps to becoming a disaster volunteer.

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Course Introduction

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Welcome
Welcome to Disaster Volunteering: Learn, Prepare, Engage.
In this course, you will learn about:
• The impact of disasters on families and communities
• The importance and power of communities working together
following disasters
• How people personally benefit from the services provided by
disaster relief organizations
• The need for volunteers to provide service to others
This course includes:
• Content to review
• Interactive and multimedia screens
• Questions to check your knowledge
Some images and video are provided by the American Red Cross and
the International Federation of Red Cross/Red Crescent Societies.

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What you will learn
After completing this course, you should be able to:
• Explain how disasters affect people and communities
• Describe how the community works together in disaster
preparedness and response
• Describe what different organizations do following disaster
• Recognize how your skills could be useful in helping with recovery
from a disaster
• Identify next steps to become a volunteer

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Lesson 2 – When disaster strikes

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Think about it
Have you or someone you know ever been impacted by disaster?
There are many amenities and primary services that we often take
for granted — until they are gone.
This lesson describes the most common types of disasters and
how they affect people and communities.
Think about this question as you go through this lesson.
What if this happened to me?

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What you will learn
The impact of disaster varies, depending on the type of disaster or
emergency and the services needed.
Lesson objectives
After completing this lesson, you should be able to:
• State the types of disasters that typically affect people and
communities
• Recognize the needs that arise from disasters — obvious needs, and
others not as obvious
• Describe the effect that volunteers can have on relief and recovery
efforts

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Devastation caused by disaster (1 of 2)
Although many disasters never make the news, disasters occur
more often than we might think. A few make global headlines
because of their destructive powers and devastation.
Select the image to see how the 2015 earthquakes in Nepal
caused devastation across a wide area.

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Devastation caused by disaster (2 of 2)

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Types of disasters
We are all familiar with many types of disasters. Some can be
predicted, while others occur without warning — but in either
case the loss and trauma can be significant.

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Check your knowledge 1
Which of the following are considered common disasters?
Select the correct answers.
A. Floods
B. Wildfires
C. Tornadoes
D. Robberies

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How lives are affected
Following a disaster, personal loss and destruction can be devastating. In an instant, the basic routines of life can be transformed
into uncertainty.
These examples show challenges people might face after a disaster.
How can I find members
of my extended family?
How will I get food and
water for my children?
How can I replace important
personal documents, such as those
I need to access my bank account
or apply for government help?
How do I replace
medical supplies I
depend on?

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Consequences of disaster
When entire communities are stricken, the impact can be
enormous. Civic services may be interrupted with power down,
roads blocked, perhaps even a shortage of drinking water.
Added to the personal loss, stress from lack of essential
services grows daily. Businesses may be shut down and jobs
lost. For families and communities, recovery from disaster can
take weeks, months…even years.

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What are some of the impacts on people and communities affected by disaster?
A. Loss of services
B. Power outages
C. Loss of possessions
D. Blocked roads

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How prepared are you? - scenarios
Emergencies happen every day around the world, but most people are not properly prepared. For instance, the US government
estimates that between 20% and 40% of Americans have put in place some form of preparation for an emergency situation
(source: Ready.gov).
Read each scenario and the checklist.
Scenario 1
It's late on a Friday afternoon, and a dangerous storm is battering your region. You made it home safely but the weather is
deteriorating rapidly, and several road closings have been announced due to flooding. Your spouse is working in another city
and cannot get home using public transportation as usual. You're also concerned about your elderly parents, who live two
miles from your home. Road conditions are dangerous, and local officials have warned against travelling, except to move to
higher ground. Should you try to travel, or stay home?
Scenario 2
You are at your work location and cannot travel home by bus as usual due to severe weather warnings and gridlocked city
traffic. A caretaker is home with your small children and calls you in a panic. They have been told to evacuate due to threats
posed by the weather. Shuttles will pick up families in the area within the hour. She needs to know what she should carry
from your home with the children, and she's not sure where they will be taken. What do you tell her?
What would you do? Would you be prepared in similar situations?

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How prepared are you? – checklist
Basic items to have in case of disaster or emergency
• Water: 4 liters (or 1 gallon) per person, per day — 3-day supply for evacuation, 2-week supply for home
• Food: non-perishable, easy-to-prepare items — 3-day supply for evacuation, 2-week supply for home
• Flashlight
• Battery-powered or hand-cranked radio
• Extra batteries
• First aid kit
• Medications (7-day supply) and medical items
• Map(s) of your area, noting the locations of emergency services (hospital, police, shelters) and any official evacuation
routes
• Multipurpose tool
• Sanitation and personal hygiene items
• Copies of personal documents (medication list and pertinent medical information, proof of address, deed/lease to home,
passports, birth certificates, insurance policies, etc.)
• Cell phone with chargers
• Family and emergency contact information — a written list of phone numbers, addresses, etc
• Extra cash
• Emergency blanket

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According to the list of basic items needed following a disaster, what is the recommended daily supply of
water to have on hand for each person in your household?
Select the correct answer.
A. 1 liter
B. 2 liters
C. 3 liters
D. 4 liters

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Summary
The impact of disaster on families, communities, and even an entire nation can be devastating.
Review the three key points covered in this lesson.
1. Following small or large disasters, people need food, clothing, shelter,
and drinking water.
2. Some common consequences of disaster include closed roads, power
outages, closed or destroyed businesses, blood shortages, and lost jobs.
3. Often, people are not ready for an emergency. Be prepared by having
basic essential items on hand and by arranging emergency contacts
and procedures in advance.

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Lesson 3 – The disaster response community

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Focus on local actors

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What you will learn
Disaster preparedness and response are community-wide efforts. This
lesson emphasizes the power of community agencies, organizations,
and individuals coming together in times of need.
Lesson objectives
• Identify ways in which disaster agencies, governments, non-
governmental organizations (NGOs), businesses, and volunteer
groups work in unison to provide disaster relief
• Recognize the effect that volunteers, people like you, can have on
disaster relief efforts in their communities

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Who might arrive first in times of disaster?
Groups who respond first may include police, fire, local government,
army personnel, and other agencies involved in emergency response.
In other cases, local civilians may intervene before formally trained
first-responders arrive. Untrained responders should take care not to
impede the efforts of professional responders or highly trained
volunteers. Additionally, civilians should be careful not to put
themselves or others in danger during their effort.

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The collaborative response
Following a disaster, community groups and local agencies collaborate in the response. Here are some examples.
Learn how community groups and neighbors like you help with the relief effort.
Businesses might be able to provide
financial or other assistance, and support
their employees' volunteerism. Companies
can set up collection places for donations
of essential items such as food, medical
supplies, blankets, and so forth.
In many countries, individuals, faith-
based groups, and NGOs are often
available to help on short notice.
Facilities for shelters may be
offered by a variety of
organizations.

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Disaster strikes
Imagine…
A massive flood occurs in your community and destroys 170 homes.
Hundreds are in need of assistance.
This activity allows you to explore how various community resources
come together.
Find out on the next page.

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Disaster strikes activity
Review examples of how local agencies and community groups might help after a disaster such as this.
Individual volunteer:
• Assist in a shelter
• Distribute bottled water and cleaning supplies
Neighborhood association:
• Provide prepared meals
• Gather information about disaster needs and damage
Business:
• Donate money to the relief effort
• Donate needed supplies like bottled water
• Support employees in disaster volunteer work
Non-profit organization:
• Gather information about damage and disaster needs
• Run a shelter
• Provide recovery information and resources
Government agencies:
• Provide civic protection and security
• Coordinate services and provide assistance
Faith-based organization:
• Collect and distribute essential items to families
• Provide prepared meals
• Assist in a shelter

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The community responds
Community groups and individuals work together to meet a wide range of needs
after a disaster by:
• Distributing bottled water and cleaning supplies
• Collecting and distributing, diapers, food, other essential items
• Providing prepared meals
• Assisting in a shelter
• Providing civic protection and security
• Coordinating services
• Providing facilities for shelters
• Gathering information about damage and disaster needs
• Donating money to the relief effort
• Donating needed supplies like bottled water
• Supporting employees in disaster volunteer work

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Are special skills needed?
The skills you use every day are desperately needed after a disaster.
While some roles require special skills, many others do not. With proper training, anyone can help. You already have many
of the skills needed to be a valued volunteer.

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Help in action
With the help of many, people and communities
do recover.
The International Federation of Red Cross & Red
Crescent Societies is an example of an
organization that uses volunteers effectively and
provides a range of emergency response services.
Select the play icon to see the power of
community in action.

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Summary
Communities coming together are vital to recovery efforts after a
disaster.
• Local government, police, fire, military personnel, and other
government agencies might be the first to arrive and provide
assistance following an emergency
• Individuals like you, supporting the work of community groups,
businesses, and government agencies are critical to response
and recovery efforts
• Organizations like the International Federation of Red Cross &
Red Crescent Societies collaborate with many community
agencies to help with short-term and long-term needs
• With your life experiences and the desire to help, you too can
be a volunteer

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Lesson 4 – Disaster response organizations

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What you will learn
A wide variety of organizations contribute to disaster response efforts.
IBM has a history of assisting with relief work all over the world,
expressing our commitment to humanitarian response through close
work with government agencies and NGOs worldwide.
Lesson objectives
• Name several international agencies that provide disaster relief
• Identify the world's largest humanitarian network
• Describe ways in which IBM and other companies respond to
disasters

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Disaster response organizations play a critical role
When disasters happen anywhere, there are many organizations that collaborate and partner effectively to provide assistance.
Learn about seven global organizations, several of which IBM partners with.
1. CARE is a leading humanitarian organization fighting global poverty. CARE also delivers emergency aid to survivors of war
and natural disasters, and helps people rebuild their lives.
2. The International Medical Corps works to relieve the suffering of those impacted by war, natural disaster, and disease by
delivering vital health care services that focus on training and helping devastated populations return to self-reliance.
3. The International Rescue Committee responds to the world's worst humanitarian crises, helping people to survive and
rebuild their lives.
4. Medecins Sans Frontieres (Doctors Without Borders) helps people worldwide where the need is greatest, delivering
emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care.
5. Save the Children is the world's leading independent organization for children. The organization prepares for disasters and
responds immediately to children and families who urgently need help when disasters strike.
6. The United Nations High Commissioner for Refugees, or UNHCR, also known as the UN Refugee Agency, is mandated to
lead and coordinate international action to protect and safeguard the rights and well-being of refugees, and resolve refugee
problems worldwide.
7. The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. As the United Nations'
frontline agency in the fight against hunger, WFP is continually responding to emergencies. They save lives by getting food to
the hungry, fast.

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Largest humanitarian network in the world
While many disaster response organizations perform monumental tasks with the assistance of dedicated volunteers, the largest
humanitarian network in the world — with more than 17 million volunteers — is the International Federation of Red Cross and
Red Crescent Societies, or IFRC.
The Red Cross and Red Crescent movement acts before, during, and after disasters in non-conflict situations. Societies serve as
auxiliaries to the public authorities in their countries in humanitarian matters.
The IFRC was founded in 1919, and its member Red Cross and Red Crescent societies have strong roots in local communities.

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Corporations and disaster response
Many corporations offer assistance to help with disaster
response and recovery as part of their corporate citizenship
programs.
Here are some examples of what companies might do:
• Attend to the needs of their own employees after a
disaster
• Donate their own products or services to NGOs or
government agencies
• Help disaster agencies obtain supplies such as water,
tents, or medicine
• Support their employees as they volunteer, as long as
volunteers are not put at risk
• Collaborate with other corporations, NGOs, and umbrella
groups to coordinate a response
• Provide grant support to organizations that assist in times
of disaster or improve preparedness for future disasters

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IBM and its disaster strategy
IBM offers assistance after disasters to help with response and recovery. Since 2001, IBM has responded to more than 70
disasters around the globe. In addition, IBM works to help communities be more prepared for disaster.
Learn more about IBM's strategy for disaster response.
Partnerships
IBM partners with NGOs or government agencies that request assistance before, during, and after disasters.
Technology & services
The company makes donations of technology and services to address specific needs articulated by their partner organizations.
Volunteerism
IBM enables and supports volunteer activities through IBM Volunteers, a global volunteer initiative for employees and retirees.
Sahana
IBM supports the use of Sahana, an open source disaster management application governed by the Sahana Software
Foundation, through mobilization of volunteers to help customize Sahana and train emergency workers in its use.
Employee donations
IBM provides a means for employees to make charitable contributions directly to key organizations.

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What is the largest humanitarian network in the world?
Select the correct answer.
A. CARE
B. UNHCR
C. IFRC
D. AMA

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How IBM volunteers have helped
IBM volunteers have often had a positive impact on disaster response and frequently continue their service long after the event
to which they initially responded.
Read examples of how trained volunteers have helped.
Germany
IBM volunteers joined with the German Red Cross in 2015 to learn and adapt Sahana, helping manage some of the 8,000
refugees being processed in Mannheim.
Sweden
Working through the Swedish Red Cross, IBMers delivered hundreds of hours of volunteer service weekly to refugees at the
border during the winter of 2016.
Austria
IBM volunteers developed a plan and trained volunteers to provide German-language training and mentoring for refugee
children in a multi-year project.
New York
In 2014, IBM volunteers helped organize an Ebola Open Data Jam, which joined the local tech community with health experts to
develop open data solutions.
Minnesota
An IBM volunteer grew his ham radio hobby into skills that contribute to emergency response communications in many settings.

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How IBM volunteers have helped, continued
Read more examples of how trained volunteers have helped.
India
Dozens of IBMers organized to collect and distribute food, water, and relief supplies in the immediate aftermath of flooding in
the city of Chennai in late 2015.
Ecuador
Following the 2016 earthquake, IBMers collected needed supplies such as food, clothing, and medicine and transported them to
areas in need.
Taiwan
The 2015 Dengue Fever outbreak prompted seven IBMers to volunteer their skills in big data and analytics to assess mitigation
options, working with public health officials.
Japan
IBMers coordinated as a team to apply their individual skills to support a range of relief organizations after the 2011 earthquake
and tsunami.
Global
In 2015, thousands of IBMers joined "Open Development for Disaster Response," a global online effort, to spur innovation in
technical support of disaster response.

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Match each description to the name of its organization.
Descriptions
1. An open source disaster management application supported by IBM and used in many countries
2. Organization that leads and coordinates international action to protect refugees and resolve refugee
problems worldwide
3. Humanitarian organization delivering emergency medical aid to people affected by conflict, epidemics,
disasters, or exclusion from health care
4. Leading humanitarian organization fighting global poverty
Organization names
A. CARE
B. Sahana
C. Medecins sans Frontieres
D. UNHCR

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What are some of the ways in which IBM responds to disasters?
A. Makes donations of technology and services to address specific needs
B. Provides facilities for shelters and food service
C. Provides a means for employees to make charitable contributions to key organizations
D. Sends employee volunteers to disaster locations posted on its global volunteering initiative

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Summary
Let's review some key points discussed in this topic.
• There are various types of emergencies and disasters that occur
each day all across the world. They impact individuals,
communities, and countries in many ways.
• During disasters, there are both obvious and not-so-obvious
consequences. People need food, clothing, shelter, and drinking
water. Often, roads are closed, there are power outages, and
businesses are closed or destroyed, resulting in loss of jobs.
• Governmental and non-governmental organizations, such as the
International Red Cross and Red Crescent societies, Save the
Children, CARE, and others operate in practically every country
to help restore communities and lives affected by disaster.
• Corporations such as IBM offer assistance after disasters to help
with response and recovery.

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Lesson 5 – Call to action

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What you will learn
This lesson showcases volunteers in action and the rewards of
volunteering.
Lesson objectives
• Explore training and volunteer opportunities within various
government agencies or NGOs
• Identify the next steps to begin disaster volunteering

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Rewards of reaching out

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Testimonials
Volunteers who can perform physical labor or operate construction equipment are often vital to a response and recovery effort.
Also, you may have skills you have acquired in the workplace that you don't realize could be put to use.
"Education for kids is crucial in speeding recovery from such a big disaster. As the kids grow up,
they will take ownership of the future recovery, so providing STEM (science, technology,
engineering, mathematics) educational activities to the disaster-affected areas is a must," says
Kaori Namba.
Read more about the efforts in which Kaori Namba was involved.
An outbreak of Dengue Fever in Tainan City, Taiwan, prompted seven IBM volunteers to use
their big data and analytics skills to help address this critical public health issue. "Together,
we built a strong partnership and commitment towards the mission of finding insights
through data analysis," says Claire Lin.
Read more about Claire Lin and her team of volunteers.
“Hard times can sometimes give birth to an amazing moment,” says Nesrien Redwan,. She
and a team of 50 volunteers developed and provided German language training for some
refugee students to help narrow the cultural gap they faced. “I believe that understanding
the language of the country you live in, opens up many doors and provides self-confidence,”
she says.
Read more about Nesrien Redwan and her team of volunteers.

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Testimonials – Kaori Namba
Read more about the efforts in which Kaori Namba was involved.
On March 11, 2011, a magnitude 9.0 undersea megathrust earthquake hit the east coast of Japan. It was the fourth most
powerful earthquake in the world since recordkeeping began. Referred to in Japan as the "Great East Japan earthquake," the
shaking and subsequent 133-foot high tsunami left the country devastated, with more than 4.4 million households without
electricity and 1.5 million without water.
Individual IBMers in Japan sprang into action, forming Team Tasuki to coordinate the application of their individual talents and
skills to the recovery effort. Each volunteer member of Team Tasuki supported a particular relief or civic organization, and
regularly reported back to the full team to generate additional thinking and collaborate on how to address problems. The
approach allowed the team to work on a range of issues.
Akihito Imoto, a co-founder of Team Tasuki and an IBM project manager, puts it this way: "I wanted to help restore the affected
area to its former state, so that people who lived there could come back to their own homes as soon as possible. Each team
member has his own, but similar aspiration, and I knew together we could inspire each other to continue this important work."
People know their skills are valuable at work but don't typically realize that those same skills can be applied to disaster relief
work or other volunteering opportunities.
Read more about how these IBMers applied their job skills to volunteer work.

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Testimonials – Claire Lin
Read more about Claire Lin and her team of volunteers.
On their own time, the team began "sorting out the unstructured data and performing the data cleanup for further analytics,"
reported Ms. Lin. They then used IBM SPSS Modeler to perform the data analysis needed to assess whether spraying insecticide
would deter the spread of the disease. The team concluded that weather patterns, combined with spraying, could help control
the outbreak.
"When we first presented our findings to Tainan City, IBM summarized five key findings, but perhaps the most important point
was that using this opportunity, we helped Tainan City to understand the power of analysis and revisit their policy and proposal
of collecting data not only for Dengue Fever but for other pandemic diseases. It makes me proud I can contribute to my
country,” said Ms. Lin.
Read more about how these IBMers applied their job skills to volunteer work.

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Testimonials – Nesrien Redwan
Read more about Nesrien Redwan and her team of volunteers.
Several European countries have been grappling with a rapid and overwhelming influx of refugees and immigrants seeking
better and safer living conditions. Among the many challenges, being a refugee wreaks havoc on a young person’s education,
especially when there’s a language barrier. Austria’s capital city, Vienna, found itself needing to place hundreds of new refugee
students into schools, despite the lack of local language proficiency by many of the pupils.
In 2015, Nesrien Redwan developed an idea to provide German language training for some of the students. Despite not being
experienced language teachers, Nesrien believed she and fellow IBM volunteers did have the expertise to organize, manage and
lead a program to help the new students—she also recognized that the IBM team could help narrow the cultural gap some of the
students might face.
The IBM team formed a partnership with “Teach for Austria,” an organization that prepares teachers to work with disadvantaged
children and students, to help build and support the language curriculum. The third vital partnership was enlisting the help of
fellow IBMers. “I did not need to do anything to encourage other IBM volunteers to participate in this project,” says Nesrien.
“They were already queuing up before it started. For me, these were those amazing moments in hard times.”
Read more about how these volunteers provide language training for refugee and immigrant students in Austria.

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Opportunities to serve
What do you enjoy? What skills do you possess?
Read the phrases that appeal to you, to view a volunteer opportunity that coincides with that phrase.
Preparing or serving meals
Consider...
Working in a shelter or on an emergency response vehicle
Providing comfort and support
Consider...
Interviewing clients and helping them find resources to
address their immediate needs
Planning and organizing
Consider...
Coordinating a project or a team
Speaking in public
Consider...
Helping an organization with its media outreach
Communicating
Consider...
Seeking financial donations from an organization's donors
Analyzing data
Consider...
Helping understand damage assessment or relief
operations data
Operational logistics
Consider...
Helping track down, sort, and/or manage supplies for relief
operations
Teaching or tutoring
Consider...
Training disaster volunteers
Troubleshooting technology
Consider...
Providing technical support to a relief operation

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Next steps
Are you ready to take the next steps to become a disaster volunteer?
1. Contact the government agencies or NGOs in your area that manage disaster response.
2. Ask if they use volunteers. If they don't, ask which other organizations they recommend you contact.
3. Ask any organization that uses volunteers what orientation and training they offer.
4. Offer to provide a copy of your course completion certificate on the next screen, indicating you have begun your training.
Other resources
• Your employer, or a local community organization, might provide ways for you to find volunteer projects in need of help, or
enable you to post your own.
• Review the list of disaster relief organizations discussed in this course and visit their Web sites to learn more.
Selected Global Disaster Relief Organizations
• CARE
• International Medical Corps
• International Rescue Committee (IRC)
• Medecins Sans Frontieres (Doctors Without Borders)
• Sahana Foundation
• Save the Children
• United Nations High Commissioner for Refugees
• World Food Programme
• International Federation of Red Cross and Red
Crescent Societies (IFRC)

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Put the four steps to become a disaster volunteer in order from first step to last step.
• Ask the government agency or NGO what training they offer.
• Offer to provide a copy of this course's completion indicating you have begun your training.
• Contact a government agency or NGOs in your area which manages disaster response.
• Ask the government agency or NGO if they use volunteers. If they don't, ask which other organizations
they recommend you contact.

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Congratulations!
You have completed the Disaster Volunteering course made
available by IBM Corporate Citizenship and Corporate Affairs.
• Learn more about IBM Disaster Relief and Resiliency on
ibm.biz/disaster_citizenship
• Learn more about and connect with IBM Volunteers on
ibm.com/volunteers
• Follow IBM Volunteers on Twitter

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