Speakers:  Lauren Zeigler, Lead Case Manager, Catholic Community Services of Western Washington  Barbara Nelson, Public Education Outreach Specialist - Pierce County Department of Emergency Management  Susan Vaughn, Regional Chief of Operations, Catholic Community Services of Western Washington Victims of disasters often require case management services to help them regain self-sufficiency and return to their pre-disaster condition. Prior to Hurricanes Katrina and Rita there was no federal authority to support case management of disaster victims. Consequently, case management was provided through donated funds and by voluntary agencies. For disasters on a much smaller scale, such as an apartment fire or flooding, recent experience in Washington State has demonstrated a similar need for a system that assesses individual and family needs and assists with connecting them with the appropriate services to address immediate circumstances and longer-term needs. Pierce County and King County have both developed models to respond to typically unmet needs in their communities.

1. Disaster Survivors Advocacy Team
DSAT
Case Management for Long Term Recovery
Pierce County Model

2. Homeland Security
Presidential Directive 8
2002
The i i
Th mission of Citi
f Citizen C
Corps i t h
is to harness th power
the
of every citizen through
education
training
volunteer service
to make communities
safer
stronger
better prepared
to respond to the threats and disasters of all kinds
kinds.

3. This mission is accomplished through a national
network of local, state and tribal Citizen Corps
Councils.

4.  Build on community strengths
y g
to implement Citizen Corps
programs.
 Carry out a local strategy to
have every American
participate.
 Encourage cooperation and
collaboration among
ll b
community leaders.
Each council is unique to its community.

5. D i d and tailored to each community
Designed d il d h i
by bringing together:
 Emergency management & first responders
 Volunteer and community services
 Faith based and community based organizations
 Business & industry
 Community neighborhood networks

6. Assoc. St. Vincent Salvation Local Fire Hams
Ministrie dePaul Armyy
CERT s
Comm.
Am Red Services
Cross Emergency
Shelters
Helping
Hands Comm.
Chaplains
2‐1‐1
MRC
Latter Day
Saints
So. Baptists Local EM PC‐NETs Saybr Const. Am Legion

7. January, 2009 in Pierce County
When
disasters
happen…
…
…people step
l
forward to help.

8. January, 2009 in the EOC
Trading cards
g

9. It worked but…
we could d b
ld do better!
!

10. Disasters are local . .
local.
…so let’s turn to locals first for recovery.
 Get local agencies working
g g  Reduces the chance of
together. someone taking
 Eliminates the “silo” trap.
inappropriate advantage of
multiple resources
resources.
 Reduces the chance of
 Lays a footprint for when
someone falling through
the cracks.
h k more people come to the
table.

11.  Our strengths  What we lacked
 Existing agencies  Defined system to work together.
 Leverage current resources:  Understanding what assets each
 Non-profits, NGOs, faith- agency brings to the table.
based groups  A process to share capabilities &
 Government community information.
service agencies  What’s out there?
 Private businesses
 National models….
 Citizen Corps
 ACF, Catholic Charities, United
 We already have a table. Methodists Committee on Relief
 People at least know each other.
 What’s the state plan?

12. Disaster Case Management for Individuals and Families
PC family needs
PC family needs Am. Legion
Am Legion
Disaster help!
Strikes!! Am. Red Cross
Assoc. Ministries
LDS
Calls come to Damage
Disaster
Di t
Assessment line:
Triaged for those needing extra help Survivors Salvation Army
Advocacy
Team
(w/CC
( /CC St. Vincent dePaul
St Vincent dePaul
CC Liaison Team admin.)
PC Community
Connections
Southern Baptists
NEEDS:
Cleanup, clothing, furniture,
temporary housing, 2‐1‐1
transportation, mental
transportation mental
health, medications, food
stamps… MANY OTHERS…

13. EOC Access
Access to the technology in the EOC
enhances communication.

14. Specialized boards on Web EOC
Process to identify people who may need assistance and direct
yp p y
calls to the Citizen Corps/DSAT table.

15. Honing our skills and capabilities
capabilities.
 Networking Day
g y
 United Methodist Committee
on Relief Disaster Case
Management training
 Share agency capabilities and
contact information
t ti f ti
 Speakers at DSAT meetings
 Tabletop exercises

16. Disaster Case Management for Individuals and Families
PC family needs
PC family needs Am. Legion
Am Legion
Disaster help!
Strikes!! Am. Red Cross
Assoc. Ministries
LDS
Calls come to EOC
Disaster
Di t
Triaged for those needing Survivors
extra help. Salvation Army
Advocacy CAN
Team
(w/CC
( /CC St. Vincent dePaul
St Vincent dePaul
CC Liaison Team admin.)
PC Human Services
Southern Baptists
NEEDS:
Cleanup, clothing, furniture,
temporary housing, 2‐1‐1
transportation, mental
transportation mental
health, medications, food
stamps… MANY OTHERS…

17. Coordinated Assistance Network
. . . a CAN-do approach
CAN-
How it Works
This shared platform:
 Brings community-based
community based
organizations together around client
and resource data.
Intra-agency collaboration works to
dynamically support client recovery.

18. Confidentiality is important..
y p
 Access to CAN requires a
q
501c3 (non-profit) status.
 CCC-PC has received
CCC PC
approval for access to CAN.
 Will support with local agency
training.
 O l agencies actually d i
Only i t ll doing
case management have full
access.

19. What’s ahead?
What s
• Sooner or later, the
 Training with the CAN creek’s gonna
program. rise…….
 Bringing in UMCOR for
more case management
lessons.
 Exercises with other
Citizen Corps programs
and large-scale intra-
agency exercise events.

20. This unique community
collaboration represents:
Partnership
Trust
Commitment

21. Questions?

22. Thank you
Barbara Nelson
Pierce County Emergency Management
253.798.2168
bnelso1@co.pierce.wa.us