Speaker: Nimisha Ghosh Roy, Program Developer and Coordinator, Cross Cultural Health Care Program The evolving demographics of our communities as well as the dramatic challenges surfacing in the field of emergency management have resulted in the magnification of issues facing the provision of emergency services for racial and ethnic minority communities. Issues of diversity are present in every human interaction and must be acknowledged and addressed competently in all emergency management activities. The Cross Cultural Health Care Program (CCHCP) has worked with organizations and communities across the nation addressing topics such as effective cross cultural communication skills for diverse populations and disaster training for medical interpreters. In 2010 CCHCP hosted a community event to explore the challenges in emergency management facing communities in the Puget Sound. Through an interactive presentation style involving multimedia and case studies from CCHCP projects, this presentation will define and discuss the imperative for cultural competency and share best practices and strategies for culturally competent emergency management.

1. Culturally and
Linguistically Appropriate
Emergency Management
Understanding the Imperative for Cultural Competency
Nimisha Ghosh Roy
The Cross Cultural
Health Care Program
© 2011
CCHCP

2. Shared
Agreements
© 2011
CCHCP

3. Workshop Objectives
Define Cultural Competence in the Field of
Emergency Management
Discuss the Imperative for Cultural
Competency in Emergency Management
Share Strategies and Best Practices to Provide
Diverse Communities with Culturally and
Linguistically Appropriate Emergency
Management
© 2011
CCHCP

4. CCHCP History
© 2011
CCHCP IMAGE SOURCE: http://www.cityofseattle.net/neighborhoods/preservation/p.htm

5. Healthcare in every
Community,
Every Community in
Healthcare.
© 2011
CCHCP

6. © 2011
CCHCP

7. Every interaction is cross-cultural
© 2011
CCHCP

8. Intersecting Communities = Opportunities
Communities
Communities
Communities
Cultural Competency
Opportunities
© 2011
CCHCP Communities

9. Understanding
Cultural Competence
© 2011
CCHCP

10. Reasons for Cultural
Competence?
© 2011
CCHCP

11. Visible and
Invisible
Diversity
© 2011
CCHCP

12. Individual/Personal Culture
is shaped by___________
© 2011
CCHCP

13. Cultural
Bumps
© 2011
CCHCP

14. Case Studies
Language Access Challenges
Reaching the Hmong
Community
Alaskan Village Flooding
© 2011 IMG Source: http://www.sciencedaily.com/releases/2008/01/080117140831.htm
CCHCP IMG Source: http://www.wunderground.com

15. Skills That Make A Difference
© 2011
CCHCP

16. Tools/Resources
Open Enrollment Cultural Competency
Courses
Training for Medical Interpreters in
Emergency Response

17. Tools/Resources
May 18th Event: Serving our Newest
Neighbors: Approaches to Mental Health
Services with Newly Arrived Immigrant &
Refugee Communities
Mental Health Bilingual Glossary
Mental Health Resources on Website
All Rights Reserved Cross Cultural
Health Care Program 2010

18. Tools and Resources
“An Emergency Planning Guide for America’s
Communities” from the Join Commission
“Developing Cultural Competence in Disaster Mental
Health Programs” from SAHMSA
National Resource Center on Advancing Emergency
Preparedness for Culturally Diverse Communities
(http://www.diversitypreparedness.org/)
Cultural Competence Curriculum for Disaster
Preparedness and Crisis Response from US. Dept of
HHS
(https://cccdpcr.thinkculturalhealth.hhs.gov/default.asp)

19. Stay Connected!
◦ Visit our website www.xculture.org
◦ Join us on Facebook
◦ Sign up for our email list
◦ Call: 206 860 0329
◦ Email: nimisha@xculture.org
© 2011
CCHCP