Ashok Kumar Bhandari has over 18 years of experience in manufacturing processes, product development, quality assurance, and team management. He is currently the Manager of QA and New IT Product Development at Bhagwati Products Ltd., a subsidiary of Micromax, where he leads a team of 250 engineers and is responsible for quality compliance, testing, and developing new IT products. Previously, he worked as the Manager of Execution at UST Global, deputed at Intel India, where he handled an offshore development center and ensured service level agreements were met.

1. Ashok Kumar Bhandari
Mob : 07060305037 / 9916866008 Email:ashualmora@gmail.com
Summary
A professional with over 18+ years of proven success in manufacturing process, design-development-
manufacture-support process, Pre-sales support, New Product Development, Process Improvement & Service
support.
In-depth and hands-on experience in leading product, manufacturing process, design & development and
ensuring compliance with quality standards.
Effective communicator with excellent relationship management & negotiation skills; possess a flexible & result
oriented attitude.
Expertise in managing cross-functional activities and proficiency in coordinating with the vendors, enhancing
their process operations; there by achieving the required quality.
Key Skills: Testing /Vendor Management/Manufacturing/Team Management/Training/Product development/
Technical Support/Hardware validation/Test Planning /Product Validation
WORK EXPERIENCE
Bhagwati Products Ltd. (Subsidiary company of Micromax India Ltd.)
Manager QA & New IT product development September 2015 to till date
Bhagwati Products Ltd is a Subsidiary company of Micromax India Ltd. BPL manufacture Micromax Mobile & LED TV
in India.
Roles & Responsibilities
• Setting, Monitoring & meeting compliances with BPL & Micromax process.
• Monitoring daily testing progress & Quality issues. Works with Micromax team on day to day basis progress of
various products.
• Managing team of around 250 engineers of QA/ IQC/ Process Engineering/ Development.
• Accountable to lead the team for ensuring that service delivery including problem/incident management takes
place based on the Service level agreements with Micromax.
• Managing tracking of critical or major incidents, structured trouble shooting and sharing the Root Cause
Analysis findings with client.
• Performing daily routine team administration tasks as well as team development and people management
activities for improving the team productivity.
• Responsible for development of new IT products i.e. Conducting strategic meeting with higher management to
understand future requirements.
• Coordinate among different departments (e.g. Stores, Production, Quality, PPC, Shipment & marketing) and
external agencies for new product release
• Product documentation (including Volume Shipment & Clearance Notification, Bill of Material, Engineering
change control, Product Data Sheet) for purchasing, marketing, production and for support team.
• Develops manufacturing related process for manufacturing during line trial & Capture the issues & enhancing
the test scope & verification methods.

2. UST Global Bangalore / Deputed at Intel India (Bangalore)
Manager Execution June 2014 to September 2015
Deputed in Intel-India, Bangalore for Sky lake platform validation.
UST Global, Bangalore is a leading provider of end-to-end IT services and solutions for Global 1000
companies. UST use a client-centric Global Engagement Model that combines local, senior, on-site resources
with the cost, scale, and quality advantages of off-shore operations.
Roles & Responsibilities
• Handling dedicated Offshore Development Center for Intel at Bangalore location.
• Setting, Monitoring & meeting compliances with ODC lab & Intel IT process.
• Monitoring daily testing progress & bug finding. Works with Intel team on day to day basis progress of various
platforms.
• Managing team of around 50 engineers of Validation/ testing with respect to BIOS & OS functionality,
compatibility, hardware reliability, serviceability ,various platforms for tablet/mobile & DT products,
• Accountable to lead the team for ensuring that service delivery including problem/incident management takes
place based on the Service level agreements with Intel.
• Managing tracking of critical or major incidents, structured trouble shooting and sharing the Root Cause
Analysis findings with customers. Maintaining sighting promotion index up to 90%.
• Spear heading review of performance, with the customer periodically during on-going phase and ensuring
smooth operations for all systems across the team.
• Ensuring implementation of processes for all services covered in the SOW (statement of work), ensure 100%
SOW compliance & timely escalate non-compliance to Program management.
• Performing daily routine team administration tasks as well as team development and people management
activities for improving the team productivity.
• Providing monthly billing summary to Intel based upon number of resources worked on various platforms.
• Preparing SOW for upcoming platform for on quarterly basis.
• Recruitments of resources based upon the Intel SOW
HCL INFOSYSTEMS Limited, Rudrapur
DY. Manager – Product Engineering Group June 2007 – June 2014
Roles & Responsibilities-
• Design, Development of Products & guiding the product engineers in all respects
• Conducting strategic meeting with higher management to understand future requirements
• Managed a team of 55+ engineers to support Product Lifecycle Management at HO
• Monitoring the production processes, product standards and implanting quality-control programs
• Implement and drive continuous improvement activities through implementation of change management
process, latest quality tool and best practices

3. • Coordinate among different departments (e.g. Stores, Production, Quality, PPC, Shipment & marketing) and
external agencies for new product release
• Key stakeholder for Incoming Quality Analysis for Computer devices & Peripherals.
• Understanding technology & product roadmap of manufacturers and tracking technology/product trends.
• Product documentation (including Volume Shipment & Clearance Notification, Bill of Material, Engineering
change control, Product Data Sheet) for purchasing, marketing, production and for support team.
• Develops manufacturing related process for manufacturing during line trial & Capture the issues & enhancing
the test scope & verification methods.
• Local manufacturing enablement to finalization of suppliers & products. Factory visit, Final recommendation
Sample triggering, receipt, evaluation and release of product.
• KRA determination, Process Measurable, defining, analyzing performance, annual appraisal based on Grid
ratings System.
• Consulted Production Department for new designs to reduce production costs and increase accuracy.
Achievements:
1. Successfully Executed Elcot phase 1 & 2 and CHIPS Notebook order while on deputation at China
Operations Centre. (Qty. 200 thousands)
2. Awarded by CEO of HCL in Contribution on Cost & productivity under HCL ASPIRE program.
VINTRON INFORMATICS LIMITED (New- Delhi)
Sr. Engineer Technical/Customer support June 1994 to March 2003
Roles and Responsibilities:-
• Responsible for Evaluation and Benchmarking of Products on different platforms. Help to the Customer
Support/Service Engineers to provide reliable solution for Customers.
• Interaction with hardware and software vendors and evaluation of their products.
• Support in new release of software, hardware and new upgrade BIOS in to the production environment.
• Worked in closed association with MODI/Spicenet and ESYS for their PC manufacturing. Monitoring daily
production schedule.

4. ELIXIR INFORMATICS Pvt. Ltd. March 2003 to March 2004
Elixir informatics is manufacturing Personal Computers and Server system with the brand name of VINTRON.
JOB RESPONSIBILITY:- Manufacturing/Trouble shooting of Personal computer system and server. Giving technical
support to field Engineers/Dealers and in-house Engineers. Manage computer manufacturing department & producing
more than 20,000 systems per month. Reduced production costs by 10% while increasing accuracy by 23% bi-annually.
Manage a team of 56 engineers and mechanists.
LEADING EDGE ELECTRONICS PVT. LTD. April 2004 to June 2004
Leading Edge Electronics Pvt. Ltd. is 100% EOU unit which manufactures SMPS under brand name of MERCURY (KOBIAN
ECS).
JOB RESPONSIBILITY:- SET the whole Manual insertion and assembly line for company new product SMPS and
achieved the target of 2300 manual inserted boards and 2000 assembled SMPS per day.
Esys Distributions Pvt.Ltd. June 2004 to September 2004
Esys distributions are one of the biggest distributors Intel/Seagate/Maxtor/ Benq etc. Esys also manufacture PC and
Laptops in India
JOB RESPONSIBILITY:- Asst. Manager in PC production/Product Evaluation and manufacturing/Trouble shooting of
Personal computer system and server. Giving technical support to field Engineers/Dealers and in-house Engineers.
Fortune marketing Pvt. Ltd. September 2004 to June 2007
Fortune is one of the biggest distributor Intel/Seagate/Maxtor/ USB product /RAID Store and Note book accessories in
India.
JOB RESPONSIBILITY:- Servicing/Support for PC, Motherboard, HDD (External/Internal/Network Drives) and other
Peripherals for many clients and OEMs.Managing team of Servicing and Testing Engineers.
PERSONAL PROFILE
Date of Birth : 10th
August 1971
Qualification : 3-Years Diploma (Elec & Comm Engg)
Current Location : Bangalore
REFERENCES : Available upon request
(ASHOK BHANDARI)