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The Real World of Robotics Process Automation (RPA)

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Thoughtonomy's CEO Terry Walby's presentation about Robotics Process Automation in CGI's RPA-seminar on 25th November 2016.

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The Real World of Robotics Process Automation (RPA)

  1. 1. The Real World of RPA
  2. 2. THE ERA OF DIGITAL LABOR IS HERE #VirtualWorkforce
  3. 3. PEOPLE BASED SERVICES WILL NEVER BE THE SAME Pioneers 1990s F&A, HR Lift & Shift Offshore Early 2000s Back Office Labor Arbitrage Opex Mid 2000s Middle Office FTE + Gainshare Insight 2010s Cross Office Industry Focus On-Demand Today Technology Enabled Automated à à à à
  4. 4. THERE ARE OPPORTUNITIES FOR CHALLENGERS
  5. 5. AND FOR TRANSFORMATION OF ESTABLISHED BUSINESSES
  6. 6. Accelerated by FRICTIONLESS automation
  7. 7. SHOULD YOU BUY DIGITAL LABOR Like a software product?
  8. 8. We live in an as-a-service economy VIRTUAL WORKERS ARE A RESOURCE Shouldn’t you consume them as a service?
  9. 9. Business Functions Teams or Departments Business Systems Business Processes The Virtual Workforce
  10. 10. Schedule Trigger Virtual Workforce Existing Systems Request Secure DB Portal Automation Engine Virtual Worker Virtual Worker Virtual Worker Structured Input How it works
  11. 11. Schedule Trigger Virtual Workforce Existing Systems Request Structured Input How it works
  12. 12. Execute Existing SystemsTranslate, Structure, Learn OCR & ICR Cognitive Processing Mobile & Voice Semi-Structured or Unstructured Information Translate, Structure, Learn
  13. 13. Use Cases Data Migration & Management e.g. Legacy System Integration /Transition / M&A Back Office & Clerical e.g. Administration & Reporting IT Support e.g. Service Desk, System Administration, App Management End to End i.e. Connecting Process Islands Front Office e.g. Customer Support & Service Desk Service Digitisation i.e. Self Service & Channel Shift Business Optimisation IT Optimisation Strategic Change
  14. 14. e.g. F&A, HR, Payroll, Adminisration e.g. Customer Service, Contact Centre Operations e.g. System Administration, Infrastructure DB & App. Management e.g. IT Service Desk, Incident Management, First Line Support (L1) Back Office Front Office Business IT
  15. 15. Back Office Front Office Business IT
  16. 16. Back Office Front Office Business IT
  17. 17. Robotic Process Automation with theVirtualWorkforce®

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