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THE CUSTOMER IS NEVERWRONG
FRITZ MICHAEL NII ANTIE QUAYE
Global system of interconnected computers
Websites and apps that enable users to create and
share content or to participate in social networking.
▪Satisfying Customers’ Needs Profitably
1. Instagram
2. Facebook
3. Twitter
4. LinkedIn
5. WhatsApp Business
▪Digital Marketing is reaching your customers via
the internet.This is thriving today because of
social media.
ON DIGITAL MARKETING
1) Have an Idea .
(Your Talents, Gifts, Abilities)
2. Identify a target market
3. Choose a social media platform(s).
4. Have a good designer or be a good
designer. (Banner Blindness)
▪Videos, Text, Pictures, Emojis
5. Offer top-notch services
i. Timely
ii. Accessible
iii.Courteous
iv.Responsiveness
v. Accuracy
vi.Completeness
6. Move from impressions to engagements
7. Move from engagements to expressions
8. Segment your customers and treat them
separately
9. Integrate all your social media channels
▪ WhatsApp Business
▪ Facebook Page + Instagram Business Account
▪ Twitter
10. Stay abreast with trends and employ them
in their lifetimes
▪ GIFs
▪ WhatsApp Stickers
▪ Ten year challenge
1. Family and Friends
2. Product Referrals -- Product Evangelism
3. Get friends to testify of the product
4. Get celebrities to use your product
5. Advertise through AdSense, AdWords,
Facebook, Instagram Ads
THRIVING
GHANAIAN
BUSINESS ON
INSTAGRAM
▪P = E ➔ Satisfaction
▪P < E ➔ Dissatisfaction
▪P > E ➔ Delight
▪ Kotler, P. & Keller, K. (2016) Marketing Management. 1(5th edn). Edinburgh Gate:
Pearson Education Limited.
▪ Digital in 2018 inWestern Africa Part 2 – East. (2018). Retrieved 15th March, 2019,
from https://www.slideshare.net/wearesocial/digital-in-2018-in-western-africa-
part-2-east-86865566

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Digital Marketing in Ghana

  • 1. THE CUSTOMER IS NEVERWRONG FRITZ MICHAEL NII ANTIE QUAYE
  • 2. Global system of interconnected computers
  • 3.
  • 4. Websites and apps that enable users to create and share content or to participate in social networking.
  • 5. ▪Satisfying Customers’ Needs Profitably 1. Instagram 2. Facebook 3. Twitter 4. LinkedIn 5. WhatsApp Business ▪Digital Marketing is reaching your customers via the internet.This is thriving today because of social media.
  • 7. 1) Have an Idea . (Your Talents, Gifts, Abilities)
  • 8. 2. Identify a target market 3. Choose a social media platform(s). 4. Have a good designer or be a good designer. (Banner Blindness) ▪Videos, Text, Pictures, Emojis
  • 9. 5. Offer top-notch services i. Timely ii. Accessible iii.Courteous iv.Responsiveness v. Accuracy vi.Completeness
  • 10. 6. Move from impressions to engagements 7. Move from engagements to expressions 8. Segment your customers and treat them separately 9. Integrate all your social media channels ▪ WhatsApp Business ▪ Facebook Page + Instagram Business Account ▪ Twitter
  • 11. 10. Stay abreast with trends and employ them in their lifetimes ▪ GIFs ▪ WhatsApp Stickers ▪ Ten year challenge
  • 12. 1. Family and Friends 2. Product Referrals -- Product Evangelism 3. Get friends to testify of the product 4. Get celebrities to use your product 5. Advertise through AdSense, AdWords, Facebook, Instagram Ads
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37. ▪P = E ➔ Satisfaction ▪P < E ➔ Dissatisfaction ▪P > E ➔ Delight
  • 38.
  • 39. ▪ Kotler, P. & Keller, K. (2016) Marketing Management. 1(5th edn). Edinburgh Gate: Pearson Education Limited. ▪ Digital in 2018 inWestern Africa Part 2 – East. (2018). Retrieved 15th March, 2019, from https://www.slideshare.net/wearesocial/digital-in-2018-in-western-africa- part-2-east-86865566