www.tsia.com Take a peek at the Gainsight Pulse 2016 Keynote by JB Wood of TSIA.
TSIA’s new book Technology as a Service Playbook details the specific tactics that SaaS and other subscription model companies must employ to achieve solid profitability. Over time, they must evolve their business and financial models in specific ways. They must know what pillars for success should be embedded into their offers and their customer engagement models in order to facilitate not just current success, but future profits. In this session, we will examine the six economic moats that have made tech such a profitable industry and how most cloud companies are MISSING them! Specifically, we will focus on the critical role that Customer Success organizations can play in building economic moats that help you maintain competitive advantage, keep customers on your platform, and most importantly, produce profits.
Mission: Tech companies are all looking for growth in revenue and profits. We help them achieve this by optimizing their service businesses. We understand the strategic, financial and operational levers that lead to improved financial results and are laser focused on how to optimize around them.
Global Footprint: We work with hundreds of technology firms, both large and small, around the world. We have over 300 member companies and 500 active membership subscriptions. 80% of our members are from Fortune 500 firms.
Research-Intensive Model: Our model is highly data-driven. Through our engagements with members that include deep dive audits, benchmark analyses, analyst inquiries, and special studies, we collect and analyze hundreds of thousands of data points that we synthesize into our research and recommendations. We know what works and play that back to our members to help accelerate results on the metrics that matter.