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SOURCES: 2020 TSIA Field Services Benchmark T&S 50 Index© All rights reserved. Technology Services Industry Association (TSIA)
www.tsia.com
Think the Digital Transformation Isn’t
Impacting Hardware Manufacturers?
Think Again.
TOTAL COMPANY
REVENUE GROWTH
SERVICES
REVENUE GROWTH
+7% +14%
TSIA’S ROADMAP TO DIGITIZATION AND REVENUE GROWTH
THE WRITING IS ON THE WALL:
THE TRADITIONAL CAPEX MODEL IS DYING
IF YOU’RE A TRADITIONAL
HARDWARE MANUFACTURER,
REVENUES RELY ON...
THIS CAN’T BE IGNORED. IT’S TIME FOR CHANGE!
REVERSE THE TREND WITH SMART, CONNECTED PRODUCTS THAT:
REMARKABLE
PROCESSING
POWER
BIG DATA
COLLECTION +
ANALYSIS
CONNECTED:
STORE, SHARE,
INTERACT
Deliver More
Customer Value
with Digitization
Enable New, Diversified Revenue Streams
THIS IS HOW TSIA MEMBERS ARE ACHIEVING
PROFITABLE REVENUE GROWTH
Technology
Subscriptions
Add-on
Services
Attached
Services
Operational
Services
Adoption
Services
Information
Services
Outcome
Services
SERVICES
GROSS MARGIN
>65%
PRODUCT
REVENUE
COMPANY
REVENUE
YoY Declines
PRODUCT
ANNUITY
76%
16% PROJECT
DELIVERY
8%
56%
Of hardware
manufacturers
have fading
product revenues
-5.6% -4.3%

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[Infographic] How the Internet of Things is Impacting Hardware and Equipment Manufacturers

  • 1. SOURCES: 2020 TSIA Field Services Benchmark T&S 50 Index© All rights reserved. Technology Services Industry Association (TSIA) www.tsia.com Think the Digital Transformation Isn’t Impacting Hardware Manufacturers? Think Again. TOTAL COMPANY REVENUE GROWTH SERVICES REVENUE GROWTH +7% +14% TSIA’S ROADMAP TO DIGITIZATION AND REVENUE GROWTH THE WRITING IS ON THE WALL: THE TRADITIONAL CAPEX MODEL IS DYING IF YOU’RE A TRADITIONAL HARDWARE MANUFACTURER, REVENUES RELY ON... THIS CAN’T BE IGNORED. IT’S TIME FOR CHANGE! REVERSE THE TREND WITH SMART, CONNECTED PRODUCTS THAT: REMARKABLE PROCESSING POWER BIG DATA COLLECTION + ANALYSIS CONNECTED: STORE, SHARE, INTERACT Deliver More Customer Value with Digitization Enable New, Diversified Revenue Streams THIS IS HOW TSIA MEMBERS ARE ACHIEVING PROFITABLE REVENUE GROWTH Technology Subscriptions Add-on Services Attached Services Operational Services Adoption Services Information Services Outcome Services SERVICES GROSS MARGIN >65% PRODUCT REVENUE COMPANY REVENUE YoY Declines PRODUCT ANNUITY 76% 16% PROJECT DELIVERY 8% 56% Of hardware manufacturers have fading product revenues -5.6% -4.3%