The document discusses the importance of listening as a strategy for 2020. It recommends applying the simple yet powerful strategy of listening both individually and organizationally to achieve success in the new year. Listening provides benefits such as clearing up misunderstandings, building relationships, and increasing efficiency and stakeholder satisfaction for organizations. The document concludes by encouraging the reader to employ listening along with other sharp strategies to have an amazing 2020.

1. Captivating Solutions
DIGEST
Jan 2020 - Mar 2020
Issue # 35
2020 Strategy: LISTENING
Gillian Martin, Trainer & Speaker
Email: captivatingsolutions.ja@gmail.com

2. It isa brandnewyear!It is the year2020! It isthat time of the yearwhenindividualsandorganizations
developstrategiestosucceedinthe yearahead.
There are manysophisticatedstrategiesthatcan be appliedtoaccomplishthisgoal buthere isa simple
strategy- LISTEN.Applythe simple andtimelessstrategyof listeninginordertohave a good2020.
Listeningproducestremendousbenefitsbothonanindividual andorganizational basis.
Listening & The Individual
Individualsenjoythe followingbenefitsfromlistening:
● It clearsup misunderstandingbetweenindividuals
● As a resultof the above,listeningalsobuildsrelationshipsandcreatespeaceful environments
Listening & The Organization
A wide range of toolscan be usedinorganizationstofacilitate listening.There canbe management
listeningsessions,focusgroups,surveysandothersuchtools.The informationcanbe obtainedfrom
stakeholders:employees,customers/members,suppliers,partnersetc.
Some of the benefitsthatlisteningbringstoanorganizationordepartment/ministryare outlinedbelow:
1. Increasedefficiency
2. Reductionor eliminationoferrors
3. Improvementsinthe 8 P'sof the MarketingMix: product, price,place, promotion,people,
process,physical evidence andperformance
4. Increasedsatisfaction ofstakeholders
What can you dothis yearto ensure personal andcorporate success?Listen. Listeningispowerful and
priceless.Listeningiseasyand effective.
As yougetready totackle the year2020 withstrategiesthatare sharp andfierce,be sure to employthe
simple strategyof LISTENING.
May youhave an amazingyearahead!
All honour to the Most HighGod for providingthisinformation

3. CaptivatingSolutionsConsultancyisthe providerof over230 trainingprogrammesforchurches.
Some of the programmesofferedinclude:
● CommunicationSkills& Strategies(forLeaders): "Communicate.Connect.Collaborate."
● Servant Leadership:"HumilityBefore Honour"
● Leadership:"The Anchor"
● MinistryBuilding- Strengthening& Expanding a Ministry: "FromStrengthto Strength"
● Organizational Culture:"Your Mark, Your Message"
● BusinessDevelopment:"BuildingYourBase"
● CounselingSkills:"LifelongImpact"
● BuildingTrust: "CountonMe"
● Entrepreneurship:"Risingtothe Challengeof Entrepreneurship"
● BuildingPositive Relationships: "Together&StrongerThroughthe Years"
● Creatinga Healthy Environment: "Close forComfort"
● Interpersonal Skills:"Positive Connections"
● Sales:"Beyonda Sale"
● Team Building:"Harmonyat Work"