1. Tracy Moore, AIC, AIS
15 Goeletta Drive
E. Falmouth, MA 02536
508-564-7480 / mooretracy35@yahoo.com
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OBJECTIVE
Self-motivated achiever oriented professional with diversified experience in management, insurance and
self-discipline. Continue to develop in the insurance industry and management field.
CNA Insurance – Claim Quality Review Senior Consultant – Property/Auto Physical damage
- Complete technical file reviews for Property, Marine & Auto PD
- Gather and interpret data, evaluating both technical and operational behaviors associated
with functional roles
- Work with the Claim Quality Review Director and the Claim Quality Technical Lead for
assigned line of business to aggregate and analyze results from quality and manager reviews
to identify trending of best practice and opportunity areas for assigned line of business and
across the Claim Organization
- Participate in Compliance related reviews
- Review of claim customer survey results to identify trends, best practices and improvement
opportunities
- Stay current on industry trends and developments
CNA Insurance Outside Property Claim Specialist, Commercial Insurance. (January 2011- July
2016)
- Perform first party estimating, investigation, evaluation and negotiation of commercial losses.
- Identifying hazards with commercial risks and relaying that information Underwriting Partners.
- Completed ride alongs with CNA Risk Control Team to gain exposure in the Risk Control aspects.
- Complete Insured to Value Analysis on all losses. Obtain photos and secure experts when needed
- Job shadow General Adjusters within the Property Large Loss Organization
- Mentor new employees entering the CNA claim organization
TRAVELERS INSURANCE OUTSIDE PROPERTY CLAIM REPRESENTATIVE (2007-December
2010)
- Perform first party estimating, investigation, evaluation and negotiation at the most reasonable
cost, Commercial and Personal Lines
- Completing field inspections of losses including accurate scope of damages, photographs, written
estimates and/or computer assisted estimates; investigating and evaluating relevant facts to
determine coverage, damages, liability of first-party property claims.
- Accessing and inspecting areas of dwelling or structure: establishing timely and accurate claim
and expense reserves; negotiating and conveying claim settlements
- Writing denial letters, Reservation of Rights and other complex correspondence
- Controlling damages through proper usage of cost containment tools
- Meeting quality standards and expectations of Best Practices.
- Maintaining an effective dairy system and documenting activity
- Handling files in accordance to state regulations; identifying and referring claims with MCU
exposure
- Recognizing when to refer claims to Special Investigations and/or Subrogation
- Performing catastrophe duty country wide at least 4 times per year

2. - ERT quarterly training for Claim Center Vice President and W/C Line Lead
- Mentoring of new hires teaching data integrity, scoping, estimating, organizational skills
- Cross training of ICR by taking them on ride alongs
- Participated in the Felix Lopez peer program hiring process
TRAVELERS INSURANCE OUTSIDE COMMERCIAL LIABILITY INVESTIGATOR (2003 –
2007)
- Completing outside field investigation and determining liability percentage of negligence
- Attending depositions, trials, mediations, arbitrations and attorney negotiations
- Review of medical bills and completing file analysis of value of third party claims for bodily
injury and products liability
HARLEYSVILLE INSURANCE COMPANY INSIDE AUTO CLAIM REPRESENTATIVE (2000-
2003)
- Handle first party and third party claims, evaluating all relevant facts to determine coverage and
liability
- Maintain rental cost
- Investigate and settle auto claims for physical damage, theft, vandalism, fire
- Lead Adjuster for the CAT Team
HARLEYSVILLE INSURANCE COMPANY INSIDE PROPERTY ADJUSTER (1996-2000)
- Responsible for handling commercial and personal property claims for theft, fire, water damage,
etc.
- Completed recorded interviews, investigated and maintained pending claims
FEINGOLD & FEINGOLD INSURANCE AGENCY CLAIM SPECIALIST (1988-1996)
- Managed the Agency claims department
- Oversee auto, property, liability and worker’s compensation claims with several carriers, tracked
claims and monitored client loss runs and loss ratios
EDUCATION:
Acton-Boxboro High School graduate – Hold AIC and AIS designations, Insurance related courses as
follows: Personal Inland Marine & Watercraft, Commercial Property Coverage, Auto Physical Damage,
Residential Construction Basics, Fraud Investigation and Identifying Fraud in Property and Casualty
Claims, Claims Basics, Homeowners Coverage, Garage Keepers Auto Policy, Negotiating Tactics Basic
and Advanced Training, Xactimate Estimating Course, Residential and Commercial Insured to Value,
Excessive Medical Treatment, Residential Mechanical Estimating, Earthquake Estimating, Basic Business
Interruption, Outside Investigative Skill Training, Medical Evaluation and Pricing of Bodily Injury Claims,
Introduction to Suits and Litigation, Casualty premises and Products Investigative Skills, Security
Awareness Training Program, Property Hail Damage, Adjusting Property Losses, Ethics at Work, Legal
Concepts and Doctrines 2nd
Edition,
LICENSES
Property & Casualty Licensing in RI, VT, ME, NH, CT, LA, TX, NC, SC, FL, DE, GA, KY, WV, NM,
OK, Certification CA Earthquake
ACCOMPLISHMENTS
Prior activity within MAIW Cape Cod Chapter, former Assistant Director for Cape Cod Chapter MAIW,

3. Nominated and received In Synch Award 2007 & 2008, Cape Cod Chapter MAIW, Inc Member of the year
2006-2007, Completion of AIC and AIS Designations, pursuing ARM Designation, Nominated 2016
Insurance Professional of the Year PLRB