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Dialogue by Design NSIP presentation 2018
- 1. 6 Steps to NSIP Consultation Success Lucy Farrow, Principal
- 3. My life in NSIPs
- 4. Understand why Right tools, right job Deliver on your promises Map who and where What’s up for grabs? Record keeping
- 5. Because we ought to •Corporate social responsibility •Genuine passion for our work •And the places we work in WHY DO WE CONSULT?
- 6. Because it’s good for business WHY DO WE CONSULT? Creighton, 2005 Decision made Unilateral decision Participatory decision Problem identified Problem identified Decision made Implementation Implementation
- 7. Because we have to •PIns Advice Notes •Gunning Principles •UK Government Consultation Principles WHY DO WE CONSULT? • Consult early • Consult earnestly • Consult honestly
- 8. Understand why Right tools, right job Deliver on your promises Map who and where What’s up for grabs? Record keeping
- 9. MAP WHO Interest: How much are they affected? Influence: Howablearetheyto engage? Vocal but not most affected Hard to hear groups The usual suspects? Disinterested neighbours?
- 10. MAP WHO
- 11. MAP WHO’S MISSING Don’t just contact them once!
- 13. MAPPING WHERE • Look at how people talk about and move around the places they live Image courtesy of Radiation Free Lakeland (mariannewildart.wordpress.com) “People live here because it is their home whether by birth or choice. …. We are the experts on this place.” Montgomeryshire Against Pylons
- 14. Understand why Right tools, right job Deliver on your promises Map who and where What’s up for grabs? Record keeping
- 15. WHAT’S UP FOR GRABS?
- 16. WHAT’S UP FOR GRABS? • Tell people what they can influence • And then tell them how they have
- 17. Understand why Right tools, right job Deliver on your promises Map who and where What’s up for grabs? Record keeping
- 18. USING THE RIGHT TOOL FOR THE JOB To see more engagement methods try our online engagement design tool Dialogue Designer via our website www.dialoguebydesign.com Bonus tip: The average reading age in the UK in 2017 was 9 years old
- 19. Understand why Right tools, right job Deliver on your promises Map who and where What’s up for grabs? Record keeping
- 20. DELIVER ON YOUR PROMISES Procedural legitimacy Outcomes legitimacy
- 21. DELIVER ON YOUR PROMISES Procedural legitimacy • Accurate information • Transparency about how it’s decided • Involving those affected • Fairness – weighing the issues objectively • Decision making on the issues not the politics or the numbers
- 22. Understand why Right tools, right job Deliver on your promises Map who and where What’s up for grabs? Record keeping
- 23. • To understand the story of all your consultation • Proportionate documentation • An audit trail of changes to the project RECORD KEEPING: WHAT DO PINS WANT? Consultation database Stakeholder database Consultation report Change management system
- 24. Prepare all responses in advance RECORD KEEPING: WHAT DO PINS WANT? Record interactions from day 1 Issues based reporting Log design changes linked to stakeholder and consultation data Summaries, signposting, appendicesConsultation database Stakeholder database Consultation report Change management system
- 25. Understand why Right tools, right job Deliver on your promises Map who and where What’s up for grabs? Record keeping
Editor's Notes
- You are sitting at your desk granting licences on behalf of your Minister. Your enabling statutory powers are in the widest possible terms: 'The Secretary of State may grant licences on such conditions as he thinks fit'. With power like that you might think that there could be no possible ground for legal challenge in the courts whatever you do. But you would be wrong.
- You are sitting at your desk granting licences on behalf of your Minister. Your enabling statutory powers are in the widest possible terms: 'The Secretary of State may grant licences on such conditions as he thinks fit'. With power like that you might think that there could be no possible ground for legal challenge in the courts whatever you do. But you would be wrong.
- But remember, none of these are a checklist, they all present good practice, nothing is stopping you going beyond them.
- This is a stakeholder map. You may not think you need one. You do. Make one, and update it, regularly. The point of this map is not to tell you who you can ignore, it’s to tell you who to go out of your way to engage.
- This is a stakeholder map. You may not think you need one. You do. Make one, and update it, regularly. The point of this map is not to tell you who you can ignore, it’s to tell you who to go out of your way to engage.
- This is the most important thing you can do to make your consultation effective. Local authorities are your best friend when it comes to engaging these groups as are representative groups/charities. Be critical though – you don’t need to consult for the sake of it, but you do need to think it through, particularly where these characteristics overlap – e.g. people with disabilities are not inherently hard to hear, as long as you create accessible materials.
- Understand where people THINK they live Not about the map coordinates, about the place and what it means to them. We experience places in context, and that gives them meaning, that meaning becomes part of our identity and so we become attached to places in a very personal way. When places are threatened with change, the people who are attached to them feel threatened too.
- What does this mean? Get the names right, learn to pronounce them. Use the language that respondents do, not the language that planners do. Understand where people think they live – the blue
- This isn’t a hierarchy – you can do anything of these things well, or badly. The important thing is to know what you’re doing, and to tell people that’s what it is.
- Engagement isn’t just one method, and it certainly isn’t just consultation. Once you have an idea of who you want to engage you can start to design a process that meets their needs and yours. There are so many ways to engage, and it’s unlikely that one method will be enough on its own. Here are some methods we’re excited about.