Dhaya Naidoo is a South African male born in 1961. He has worked as a Policy Admin Technician and Team Leader at Zurich Insurance since 2008. He has over 25 years of experience in the insurance industry issuing policies, processing endorsements, providing quotations, and placing reinsurance. He has a matric certificate and qualifications in short term insurance, commercial insurance, customer care, and communication training.

1. CURRICULUM VITAE
DHAYA NAIDOO
PERSONAL DETAILS
SURNAME : NAIDOO
FIRST NAMES : ANAND
MARITAL STATUS : MARRIED
NO OF DEPENDANTS : 2
RESIDENTIAL ADDRESS : 10 HAWK STREET KHARWASTAN
4092
CONTACT NUMBERS : (031) 4012107(H)
: (031) 5842214
: CELL: 0827632142
RELIGION : HINDU
I.D. NUMBER : 61035216084
DATE OF BIRTH : 1 MARCH 1961
SEX : MALE
NATIONALITY : SOUTH AFRICAN
LANGUAGE : ENGLISH

2. SPECIAL INTERESTS : SOCCER , CRICKET, DARTS,
SWIMMING,
FISHING AND VOLLEYBALL
DEVELOPMENT COACH -
SOCCER
QUALIFICATIONS
SECONDARY EDUCATION
School Attended : APOLLO HIGH SCHOOL
Standard Passed : MATRIC
Year Completed : 1980
OTHER COURSES ATTENDED
Name of Institute : IISA
Subject : 2201 (Practice of Short Term
INSURANCE)
Year Obtained : 2005
Name of Institute : Damelin

3. Subject : Short Term Commercial
: Distinction (30 credits)
Year Obtained : 2004
Name of Service Provider : Futuristictraining
Subject : High Performance Customer
Care
Year Obtained : 2004
Name of Service Provider : Futuristictraining
Subject : High Impact Communication
Training
For Leaders
Year Obtained : 2004
Name of Institute : Invuya Training College
Subject : Fetc: Retail Insurance
(nqf level 4 140 Credits)
Year Obtained : 2008
Name of Company : S A EAGLE INSURANCE
Courses Various in house courses

4. EMPLOYMENT HISTORY
Current Employer : Zurich Insurance Company Ltd
Past /Present Position Policy Admin Technician/Team Leader
Date of Appointment : 1 September 2008
Details of Previous and Current Work Experience:
• Issue and process policies and endorsements
• Provide quotations – Telephone or written
instruction
• Verify quoted rates and terms. Check closings
against negotiated quotes. Perform standard
calculations, identify requirements
• Place reinsurance, liaise with reinsurer and
negotiate proportion of risk to be reinsured
• Follow up risks improvements and
recommendations set by surveyor and
assessors
• Adhere to relevant Debit Order control
procedures
• Process endorsements effecting change in risk,

5. post financial adjustments and verify
reinsurance where necessary to complete
endorsement
• Prepare all relevant information for renewal
review
• Respond to brokers queries and provide
information regarding policy or claim details
• Accounts – Assist in credit control
• Skilled in insurance information (I90)
• Broker liaison – maintain and develop business
and provide broker service
• Monitoring of Group Schemes
• Auditing of Group Schemes/Policies
• Authorizing and signing of claim payments
• Appraisals of Staff Members
• Monitoring of Mail

6. • Reports: Pending/Reinsurance/Collective/Active
Policies Past Expiry date

7. • Reports: Pending/Reinsurance/Collective/Active
Policies Past Expiry date