Chand Arora has over 10 years of experience in operations for the BPO sector, currently working as a Subject Matter Expert for EXL Services handling US life insurance policies. He has a B.Com from Delhi University and additional technical training. His roles have included complex calculations for life insurance policies, providing policy quotations, accounting, and tax calculations. He has received several performance awards and completed additional training programs.

1. CURRICULUM VITAE
CHAND ARORA
A-117, IInd Floor 9868267439
Jhilmil Colony, shahdara chandarora70@rediffmail.com
Delhi – 110095
CAREER OBJECTIVE:
To continue learning and enhancing my knowledge by working with a professional and
growing organization where I can utilize my aptitude and skill set in the best possible
manner.
PROFESSIONAL SYNOPSIS:
 Over 10 years of experience in Operations in the BPO Sector with expertise of
handling US Interest Sensitive Life Insurance Policy, complex calculations and
taxable events for Prudential Financial.
 Presently working with EXL Services-Noida as Subject Matter Expert (SME)
handling US Life Insurance on Variable Appreciable Life/Appreciable Life Policies,
VLI policies.
 Possess excellent interpersonal, communication and organizational skills with
proven abilities in team management, customer relationship management and
planning.
EDUCATIONAL AND TECHNICAL QUALIFICATION:
B.Com from Delhi University.(1991)
One year DTP Course from Matrix Enterprises in the year 1991-1992
WORKING EXPERIENCE:
1. ORGANIZATION: EXL SERVICE.COM (I) PVT. LTD. (OCT’2005 TO
CURRENT)
EXL Service is a provider of decision-analytics, operation management, outsourcing,
business transformation and IT services. EXL's services are structured around insurance,
banking, financial services, utilities, healthcare, transportation and travel industries.
Job Profile: Managing Operations of Insurance & Accounting & Handling a team of 18
Team Members.
Client – Prudential Life Insurance, USA
Current Designation – Subject Matter Expert
Career Path at EXL:
• Oct 2005 - Trainee
• April 2006 – SME L1
• April 2009 – SME L2
• April 2011 –SME L3
• April 2015 – SME L4

2. Job Responsibilities
Worked in policy benefit process of Life Insurance policies offered by the Insurance
Company of United States. The transactions involved are Surrender, Loans, Withdrawal,
Automatic Premium loan, 1035 Exchange, Tax and Maturity of policies.
 Complex Calculation: Involved analysis and complex calculation on the
Life Insurance policies. This includes calculation on 1035 Exchange, Max
Withdrawal, Cash Surrender, Loan Disbursement on I-Mec Policies, Lapses,
Reinstatement, Loan Equal Reserves, Contract Cancellation and Applying
Premium Payments and Loan Remittance on specific date etc.
 Providing Quotation: Provide Max Loan Value, Cash Surrender Value,
Death Benefit, Contract Fund value etc. on a specific date. The nature of
the insurance products is Inter Sensitive and the value changes as the Unit
Values prevailing in Market (as per the SEC guidelines) values to be
provided on the same date.
 Accounting: Involved in accounting for various transactions like Premium
payments, Loan Remittance, Loan Disbursement, Loan capitalization, Lapse
and Reinstatements etc on a GAAP format.
 Tax: Perform taxable gain calculation to meet SEC (Security Exchange
Commission) guidelines. Apart from this also making Pricing Report,
Pending Report & Production Report.
Awards & Achievements
 Valuable Contribution Award – 2014
 Best Quarterly Performer – 2014
 Exemplary performance Award – Mar 2014
 Extra Miler Award – 2012
 Successfully completed Six Sigma Elementary Training – 2008
 Outstanding Performer – 2007
 Outstanding Quality – 2007
 Successfully completed Training on Fundamentals of Life Insurance and Annuities
– 2005

3. 2. Worked as a Project Executive with Planman ITES Group of Companies,
Okhla, New Delhi.
Responsibilities: Responsibility of Handling the group of 40 peoples,
Distribution of Work and Sort out their Problems in related project and accordingly
maintaining their Production Records also I have doing online jobs.
Period: 16th
September, 2004 to 31st
Oct. 2005
3. Worked as a Project Associate with Innodata India Pvt. Noida
Responsibilities: Responsibility of handling the different types of work. We get
the publication Files from the clients in different formats. Our job includes to
change these publication files into the HTML documents according to the Client’s
requirement. I have been interacting with production, department doing
Precoding, Typereading, Encoding, Editing, Formatting, Keying, Compile, Scanning
etc. Assist the Team Leader.
Period: 4th
May 1998 to 15th
September 2004.
4. Worked as a Computer Operator cum Office Assistant with MCS
Computers, Laxmi Nagar, Delhi.
Responsibilities: Responsibility of Maintaining Staff Records, Customer’s
Document files, all type of DTP work.
Period: 1st
August 1992 to 3rd
May 1998.
PERSONLAL INFORMATION
Name : Chand Arora
Date of Birth : 3rd
October 1970
Father’s Name : Sh. Kuldip Kumar
Marital Status : Married
Religion : Hindu
Hobbies : Playing Cricket, Listening to Music.
Date ______________
Place ______________
(CHAND ARORA)