Kurt Kragh Sørensen's presentation at Step Two's DEX2018 conference in Sydney about the result of the ongoing intranet/digital workplace survey/benchmark. I you're interested in having your intranet/digital workplace benchmarked or want the results of the survey read more here: http://intrateam.com/services/benchmark/

1. State of the
intranet
nation
What numbers show
@IntraTeam @KurtKragh @DEX2018 1

2. Agenda
• Who am I
• History and background
• What happens in Denmark
• The state of the intranet nation overall
• Where or why does social work?
• High and low value intranets/digital workplaces
• What makes search work?
• Round up
• Questions

4. @IntraTeam @KurtKragh @DEX2018
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7. History and background
• 2000: IntraTeam founded and I started to work with intranets
• 2001: First survey about intranet
• 2002: First networking group about intranet
• 2005: First benchmark of intranet
• 2006: First IntraTeam Event Copenhagen
• 2016: Launch of intranet/digital workplace survey/benchmark
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8. About the survey/benchmark
• 233 answered the survey (13-20 minutes)
• 138 benchmarked (30-40 minutes)
• Do it with the whole team (expect 2 hours)
• Average benchmark score is 21%
• The best are over 50%
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9. Countries
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10. Industries
0% 5% 10% 15% 20% 25%
Manufacturing
Trading
Consulting
Financial
Insurance
Education
Municipality (kommune)
Other Governmental
BioTech
Construction
Energy
Engineering
Healthcare
IT
Logistics
Non profit
Pharmaceuticals
Retail
Tradeunion
Transport Public
Other (please specify)

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12. Trust
13 Source: World Values Survey

13. Denmark 2008
14 Source: European Values Study

14. Overall results of the
survey

17. Average No. of departments 1,9@IntraTeam @KurtKragh @DEX2018

18. Average 38%

23. Answered question 54
Skipped question 141

24. Answered question 42
Skipped question 153

25. Where are things going?
• Personalisation works
• Office 365 and SharePoint is worth considering
• More departments are owning the intranet
• Increase in investment in intranet (and search)
• Search is not solving all your problems
• Have a strategy that appeals to top management
• Involve your colleagues in developing your intranet
• More will take part in the intranet/digital workplace
survey/benchmark ;-)

26. Where or why does
social work?

27. ESN works ESN sucks

43. What makes ESN work?
• ESN embedded in intranet/DW
• Goals for ESN
• Guidelines
• Middle management’s lack of
support
• Culture is a challenge
• Freely choose groups
• Take risks and fail
• Anyone can comment
• Most can be commented on
• Most can write local news
• Use ESN for knowledge
management
• External acces for partners etc.
• Record and share videos

44. Difference between high
value and low value
intranet/DW
@IntraTeam @KurtKragh @DEX2018

45. High value
intranets
Low value
intranets

47. @IntraTeam @KurtKragh @DEX2018

52. @IntraTeam @KurtKragh @DEX2018

53. @IntraTeam @KurtKragh @DEX2018

54. @IntraTeam @KurtKragh @DEX2018

56. Difference between high value and low value
intranet/DW
• More Purposes
• Responsible for the home page
• Top management support
• Mobile
• SharePoint or Office 365
• Ressources increase
• Write local news
• Anyone can comment on news
• Personalisation/Customisation
• Analytics
• Increasing process efficiency
• Users are more satisfied with
search

58. Search rocks Search sucks

65. What made search rock?
• Cross organisational responsible
for information quality
• Analytics
• Federated search
• Metadata!!
• Expiration
• Consequenses if not updated

66. What we offer
For free:
• Survey results if you spend 13-25 minutes
• An overall benchmark score and a spiderweb comparing you with the best in each category if you
spend another 30-45 minutes
• Subscribe to IntraTeamNews News.IntraTeam.com
• Join our community My.IntraTeam.com
Use this link: http://ow.ly/yUqY30kcKZM or QR-code or
send e-mail to Kurt@IntraTeam.dk
For a little fee:
• Report about your industry
• Comparing your benchmark with your industry
• Report on how to improve your intranet/digital workplace