1. The document describes a complete course from Devry University, BUSN 258, including discussions, homework assignments, and case studies from each week of the course.
2. It provides the questions, descriptions, and instructions for weekly discussion questions, homework assignments, a "You Decide" case study assignment, and instructions for grading rubrics.
3. The document aims to provide students with all materials necessary to complete the entire BUSN 258 course, including assignments, discussions, and assessments.
Hojita evangelio domingo v to a bn on lineNelson Gómez
COMUNIDAD PARROQUIAL NUESTRA SEÑORA DE LOS DOLORES
MISA DOMINICAL NIÑOS PARA LA PASTORAL NIÑOS
PEREIRA 5 DE FEBRERO DE 2017, DOMINGO V TO A
EVANGELIO SEGÚN SAN MATEO 5, 13-16
Vosotros sois la luz del mundo
PEREIRA – RISARALDA
COLOMBIA
2017
Todo lo que usted debe saber antes de comprar un software.
SOLINT-SOLUCIONES INTEGRADAS
www.solint.com.co
www.tutorialessolint.com
cel. 3165089260
Bucaramanga-Colombia
Conference for entrepreneurs explaining the benefits of Mindfulness. Attached is the introduction part. Not included the practical part (only available for the live session).
Hojita evangelio domingo v to a bn on lineNelson Gómez
COMUNIDAD PARROQUIAL NUESTRA SEÑORA DE LOS DOLORES
MISA DOMINICAL NIÑOS PARA LA PASTORAL NIÑOS
PEREIRA 5 DE FEBRERO DE 2017, DOMINGO V TO A
EVANGELIO SEGÚN SAN MATEO 5, 13-16
Vosotros sois la luz del mundo
PEREIRA – RISARALDA
COLOMBIA
2017
Todo lo que usted debe saber antes de comprar un software.
SOLINT-SOLUCIONES INTEGRADAS
www.solint.com.co
www.tutorialessolint.com
cel. 3165089260
Bucaramanga-Colombia
Conference for entrepreneurs explaining the benefits of Mindfulness. Attached is the introduction part. Not included the practical part (only available for the live session).
Sports Betting in the USA - 2016 Recap and 2017 OutlookChalkline Sports
The NHL is expanding to Las Vegas, David Stern headlined the country's biggest gaming conference to discuss sports betting, and a former casino owner got elected as President of the United States of America. All this, plus our five bold predictions for 2017!
The Indian Dental Academy is the Leader in continuing dental education , training dentists in all aspects of dentistry and
offering a wide range of dental certified courses in different formats.for more details please visit
www.indiandentalacademy.com
Case Interviews and Work Sample Questions in Marketing, Sales and Customer Se...Eleonora Sharef
Have you always wanted to use work samples to interview your applicants? This quick guide gives a list of questions you can use. Each questions is a real world scenario that the candidate needs to solve. Research shows that work samples are the most effective way to hire. A Don't waste more time.
OL 324 Milestone Two Guidelines and ChecklistPrompt Your Mil.docxcherishwinsland
OL 324: Milestone Two Guidelines and Checklist
Prompt: Your Milestone Two submission will be a detailed outline that must incorporate each critical element of the final project. Use the checklist below as a guideline for each critical element that must be covered in this outline. For the purpose of this milestone, copy and paste the critical elements into an outline and add one to two bullet items per critical element. Each bullet item should serve as the basis of your information for that critical element. The intent of this outline is to ensure that you are on the right track for your final project. A comprehensive outline will provide a solid foundation as you develop and complete your final project.
This assignment will be graded pass/fail. You must address all of the critical elements to receive credit for this assignment.
Requirements of Submission: Written components of this project must follow these guidelines: double spacing, 12-point Times New Roman font, one-inch margins, and APA-style citations.
Research: Include at least two of the four required sources of research that you will incorporate into your final project. The source of the research is all that is required for this outline.
Instructor Feedback: Students can find their feedback in the Grade Center.
Checklist for Outline
Critical Elements
Are all elements covered?
If not, what is missing?
Instructor feedback
Company Background and History
Description of Quality Issue
Quality Culture
Voice of the Customer
Change Management Plan
Quality Theories
Quality Tools and Techniques
Implementing Change
Resistance to Change
Expected Outcomes
Research
Proposal
Latonya Parrish
Managing Quality
Southern New Hampshire
History
Sprint PCS (personal communication services and FON (fiber optic network) established in 1899 as Brown Telephone in Kansas. Originally a landline telephone service in a rural area in Abilene, Kansas. In 2006 Sprint converted from local landline telephone service and created Embarq, which then become a part of CenturyLink providing TV, phone, and broadband internet service. Many changes and business venture were attempted some succeeded and other failed.
1983: GTE acquires the Southern Pacific Communications Corporation (SPCC) and renames the company GTE Sprint Communications.
1984: United Telecom enters long-distance phone market.
1986: GTE Sprint and US Telecom merge.
1992: Following the reorganization, the company is renamed, Sprint Corp.
2000: Proposed merger of Sprint with WorldCom falls through.
(Referenceforbusiness.com, 2017)
In 2005, they were also known as Sprint Corporation, but after merging with Nextel they became Sprint Nextel Corporation. However, that partnership did not last long. In 2013 after Nextel shutdown many of the company stock was purchased by Softbank and Sprint purchased the lingering shares. Sprint has gone through several changes and renovations to reinvent, boost, and gro.
3Individual Assignment Social, Ethical and Legal Implicat.docxrhetttrevannion
3
Individual Assignment: Social, Ethical and Legal Implications
Purpose of Assignment
The purpose of this assignment is to help students think through the importance of social, legal and ethical
issues that may arise with their product or service and the implications of decisions made within those
frameworks. It is designed to help the learners understand ethical and legal issues related to marketing
practices. This knowledge helps to prevent such issues when developing the marketing strategies in their
marketing plan. The executive overview of the marketing plan is not a summary and conclusion, but an
overview of what the plan entails and what it does not address.
Grading Guide
Content Met PartiallyMet Not Met Comments:
Student assesses the ethical, legal, and
social issues affecting your product or
service in two markets: The United States
and one international market.
Student develops a process to monitor
and control marketing performance. This
process could be a flowchart but a
flowchart is not required (which would not
count towards his/her word count
requirement.)
The ethical, legal, and social issues
assessment is a maximum of 700 words in
length.
Student formulates an executive summary
of no more than 350 words that includes at
minimum the following required elements:
∑ Strategic Objectives (required)
∑ Products or Services (required)
∑ Resources Needed (optional)
∑ Projected Outcomes (optional)
Student integrates the previous weeks’
sections of his/her marketing plan, and
incorporates corrections and suggestions
from the instructor’s weekly feedback. The
student’s marketing plan should include
the following:
∑ Understanding Target Markets (Week
2)
∑ Promotion and the Product Life Cycle
(Week 3)
∑ Price and Channel Strategy (Week 4)
∑ Marketing Communication and Brand
Strategy (Week 5)
∑ Executive Summary, Legal, Social and
4
Content Met PartiallyMet Not Met Comments:
Ethical Considerations (Week 6)
Total
Available
Total
Earned
95 #/95
Writing Guidelines Met PartiallyMet Not Met Comments:
The paper—including tables and graphs,
headings, title page, and reference page—is
consistent with APA formatting guidelines and
meets course-level requirements.
Intellectual property is recognized with in-text
citations and a reference page.
Paragraph and sentence transitions are
present, logical, and maintain the flow
throughout the paper.
Sentences are complete, clear, and concise.
Rules of grammar and usage are followed
including spelling and punctuation.
Total
Available
Total
Earned
35 #/35
Assignment Total # 130 #/130
Additional comments:
Assessment Cover Sheet and Feedback Form
2019/2020
Course Code:
UC1PR2101
Course Title:
Programming & Databases
Lecturer:
Johan van Niekerk
Rayne Reid
Assignment
No:
2 of 3
Total number of pages,
including this page: 8
Maximum Word Count:
Not specified
Assignment Title:
Relational Database Design
Date Set:
03.04.2020
Submission Date:
24..
For more course tutorials visit
www.tutorialrank.com
This is your final project. You will prepare a PowerPoint
presentation to present your findings. This assignment requires you to use Excel; make sure you also submit the Excel file to show your work. Place all calculations for each of the questions on a separate worksheet. Then, using the results of your work from Excel, prepare PowerPoint slides to answer the questions in a presentation
For more course tutorials visit
www.tutorialrank.com
This is your final project. You will prepare a PowerPoint
presentation to present your findings. This assignment requires you to use Excel; make sure you also submit the Excel file to show your work. Place all calculations for each of the questions on a separate worksheet. Then, using the results of your work from Excel, prepare PowerPoint slides to answer
Unit II Scholarly ActivityCultural InterviewPick a person to i.docxdickonsondorris
Unit II Scholarly Activity
Cultural Interview
Pick a person to interview who has had a different cultural experience than you. Maybe the person or person’s family is from a different region or country. Other forms of diversity or difference are acceptable too. You may interview someone of any age, and it is OK if he or she is a co-worker, neighbor, friend, relative, spouse, or someone else you know. However, please keep in mind the spirit of the assignment. If you are interviewing someone you know well, please work hard in the interview to gain a deeper insight and appreciation for their experience.
Please conduct the interview face-to-face, through Skype/Face Time, or over the phone. The interview should be a minimum of 20 minutes long. Please take notes during the interview. If the interviewee gives you permission, you can record the interview to help you later when writing your assignment. It is not required to record or video tape the interview. You will not be turning in any recordings. You will be turning in a written assignment based on your interview.
Written Assignment Overview: Write a two-page essay about your interview experience. Your essay should include an introduction of your interviewee, summary of the interview answers in essay format, discussion of how the interview content relates to course concepts, and a final section with some concluding thoughts about the interview experience. You will be required to use the following headings: Introduction, Summary of Interview, Culture & Geography, and Conclusion.
Note: Click on the link below to view a document which contains an explanation of the requirements for the assignment sections, a list of questions that you can pick from, and pointers on conducting a successful interview.
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Assignment Rubric
PlaySMART Toys Customer Service Plan to date:
Mission: To make toys that kids of all ages love.
Vision: To make all PlaySMART toys environmentally friendly by 2025. Values: We value safety, health, and the planet.
Results of SWOT completed in the last month:
There are two new competitors entering the market with high technology toys and games.
There are only 6 CSRs working 8 hour shifts in-house, and costs are very high.
Recently there have been some new customers accessing the website and ordering from Asia.
Department Goals:
Insert the SMART goals based on the SWOT provided here.
Customer Service Department
Goals:
Your revised SMART goals
We will increase customer
satisfaction by 20%
Answer all calls by the second ring,
or live chats right away.
Build our customer base through
Twitter in the next six months.
Create a new line of interactive toys
by the end of the year.
Reduce customer complaints.
Evaluate results on a timely basis.
(
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4
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A
B2
21
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)
(
1
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[Now show the process the customer service department will use to achieve these g ...
You need to demonstrate past successes with clients to increase credibility. Get this template @ http://www.demandmetric.com/content/case-study-template
For more course tutorials visit
www.tutorialrank.com
This is your final project. You will prepare a PowerPoint
presentation to present your findings. This assignment requires you to use Excel; make sure you also submit the Excel file to show your work. Place all calculations for each of the questions on a separate worksheet. Then, using the results of your work from Excel, prepare PowerPoint slides to answer the questions in a presentation format. Search the Internet to ensure that you are using the best PowerPoint tips to display an appropriate presentation.
Sports Betting in the USA - 2016 Recap and 2017 OutlookChalkline Sports
The NHL is expanding to Las Vegas, David Stern headlined the country's biggest gaming conference to discuss sports betting, and a former casino owner got elected as President of the United States of America. All this, plus our five bold predictions for 2017!
The Indian Dental Academy is the Leader in continuing dental education , training dentists in all aspects of dentistry and
offering a wide range of dental certified courses in different formats.for more details please visit
www.indiandentalacademy.com
Case Interviews and Work Sample Questions in Marketing, Sales and Customer Se...Eleonora Sharef
Have you always wanted to use work samples to interview your applicants? This quick guide gives a list of questions you can use. Each questions is a real world scenario that the candidate needs to solve. Research shows that work samples are the most effective way to hire. A Don't waste more time.
OL 324 Milestone Two Guidelines and ChecklistPrompt Your Mil.docxcherishwinsland
OL 324: Milestone Two Guidelines and Checklist
Prompt: Your Milestone Two submission will be a detailed outline that must incorporate each critical element of the final project. Use the checklist below as a guideline for each critical element that must be covered in this outline. For the purpose of this milestone, copy and paste the critical elements into an outline and add one to two bullet items per critical element. Each bullet item should serve as the basis of your information for that critical element. The intent of this outline is to ensure that you are on the right track for your final project. A comprehensive outline will provide a solid foundation as you develop and complete your final project.
This assignment will be graded pass/fail. You must address all of the critical elements to receive credit for this assignment.
Requirements of Submission: Written components of this project must follow these guidelines: double spacing, 12-point Times New Roman font, one-inch margins, and APA-style citations.
Research: Include at least two of the four required sources of research that you will incorporate into your final project. The source of the research is all that is required for this outline.
Instructor Feedback: Students can find their feedback in the Grade Center.
Checklist for Outline
Critical Elements
Are all elements covered?
If not, what is missing?
Instructor feedback
Company Background and History
Description of Quality Issue
Quality Culture
Voice of the Customer
Change Management Plan
Quality Theories
Quality Tools and Techniques
Implementing Change
Resistance to Change
Expected Outcomes
Research
Proposal
Latonya Parrish
Managing Quality
Southern New Hampshire
History
Sprint PCS (personal communication services and FON (fiber optic network) established in 1899 as Brown Telephone in Kansas. Originally a landline telephone service in a rural area in Abilene, Kansas. In 2006 Sprint converted from local landline telephone service and created Embarq, which then become a part of CenturyLink providing TV, phone, and broadband internet service. Many changes and business venture were attempted some succeeded and other failed.
1983: GTE acquires the Southern Pacific Communications Corporation (SPCC) and renames the company GTE Sprint Communications.
1984: United Telecom enters long-distance phone market.
1986: GTE Sprint and US Telecom merge.
1992: Following the reorganization, the company is renamed, Sprint Corp.
2000: Proposed merger of Sprint with WorldCom falls through.
(Referenceforbusiness.com, 2017)
In 2005, they were also known as Sprint Corporation, but after merging with Nextel they became Sprint Nextel Corporation. However, that partnership did not last long. In 2013 after Nextel shutdown many of the company stock was purchased by Softbank and Sprint purchased the lingering shares. Sprint has gone through several changes and renovations to reinvent, boost, and gro.
3Individual Assignment Social, Ethical and Legal Implicat.docxrhetttrevannion
3
Individual Assignment: Social, Ethical and Legal Implications
Purpose of Assignment
The purpose of this assignment is to help students think through the importance of social, legal and ethical
issues that may arise with their product or service and the implications of decisions made within those
frameworks. It is designed to help the learners understand ethical and legal issues related to marketing
practices. This knowledge helps to prevent such issues when developing the marketing strategies in their
marketing plan. The executive overview of the marketing plan is not a summary and conclusion, but an
overview of what the plan entails and what it does not address.
Grading Guide
Content Met PartiallyMet Not Met Comments:
Student assesses the ethical, legal, and
social issues affecting your product or
service in two markets: The United States
and one international market.
Student develops a process to monitor
and control marketing performance. This
process could be a flowchart but a
flowchart is not required (which would not
count towards his/her word count
requirement.)
The ethical, legal, and social issues
assessment is a maximum of 700 words in
length.
Student formulates an executive summary
of no more than 350 words that includes at
minimum the following required elements:
∑ Strategic Objectives (required)
∑ Products or Services (required)
∑ Resources Needed (optional)
∑ Projected Outcomes (optional)
Student integrates the previous weeks’
sections of his/her marketing plan, and
incorporates corrections and suggestions
from the instructor’s weekly feedback. The
student’s marketing plan should include
the following:
∑ Understanding Target Markets (Week
2)
∑ Promotion and the Product Life Cycle
(Week 3)
∑ Price and Channel Strategy (Week 4)
∑ Marketing Communication and Brand
Strategy (Week 5)
∑ Executive Summary, Legal, Social and
4
Content Met PartiallyMet Not Met Comments:
Ethical Considerations (Week 6)
Total
Available
Total
Earned
95 #/95
Writing Guidelines Met PartiallyMet Not Met Comments:
The paper—including tables and graphs,
headings, title page, and reference page—is
consistent with APA formatting guidelines and
meets course-level requirements.
Intellectual property is recognized with in-text
citations and a reference page.
Paragraph and sentence transitions are
present, logical, and maintain the flow
throughout the paper.
Sentences are complete, clear, and concise.
Rules of grammar and usage are followed
including spelling and punctuation.
Total
Available
Total
Earned
35 #/35
Assignment Total # 130 #/130
Additional comments:
Assessment Cover Sheet and Feedback Form
2019/2020
Course Code:
UC1PR2101
Course Title:
Programming & Databases
Lecturer:
Johan van Niekerk
Rayne Reid
Assignment
No:
2 of 3
Total number of pages,
including this page: 8
Maximum Word Count:
Not specified
Assignment Title:
Relational Database Design
Date Set:
03.04.2020
Submission Date:
24..
For more course tutorials visit
www.tutorialrank.com
This is your final project. You will prepare a PowerPoint
presentation to present your findings. This assignment requires you to use Excel; make sure you also submit the Excel file to show your work. Place all calculations for each of the questions on a separate worksheet. Then, using the results of your work from Excel, prepare PowerPoint slides to answer the questions in a presentation
For more course tutorials visit
www.tutorialrank.com
This is your final project. You will prepare a PowerPoint
presentation to present your findings. This assignment requires you to use Excel; make sure you also submit the Excel file to show your work. Place all calculations for each of the questions on a separate worksheet. Then, using the results of your work from Excel, prepare PowerPoint slides to answer
Unit II Scholarly ActivityCultural InterviewPick a person to i.docxdickonsondorris
Unit II Scholarly Activity
Cultural Interview
Pick a person to interview who has had a different cultural experience than you. Maybe the person or person’s family is from a different region or country. Other forms of diversity or difference are acceptable too. You may interview someone of any age, and it is OK if he or she is a co-worker, neighbor, friend, relative, spouse, or someone else you know. However, please keep in mind the spirit of the assignment. If you are interviewing someone you know well, please work hard in the interview to gain a deeper insight and appreciation for their experience.
Please conduct the interview face-to-face, through Skype/Face Time, or over the phone. The interview should be a minimum of 20 minutes long. Please take notes during the interview. If the interviewee gives you permission, you can record the interview to help you later when writing your assignment. It is not required to record or video tape the interview. You will not be turning in any recordings. You will be turning in a written assignment based on your interview.
Written Assignment Overview: Write a two-page essay about your interview experience. Your essay should include an introduction of your interviewee, summary of the interview answers in essay format, discussion of how the interview content relates to course concepts, and a final section with some concluding thoughts about the interview experience. You will be required to use the following headings: Introduction, Summary of Interview, Culture & Geography, and Conclusion.
Note: Click on the link below to view a document which contains an explanation of the requirements for the assignment sections, a list of questions that you can pick from, and pointers on conducting a successful interview.
(
U
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i
t
4
[
A
B2
21
: C
u
s
t
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S
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vi
c
e
]
)
Assignment Rubric
PlaySMART Toys Customer Service Plan to date:
Mission: To make toys that kids of all ages love.
Vision: To make all PlaySMART toys environmentally friendly by 2025. Values: We value safety, health, and the planet.
Results of SWOT completed in the last month:
There are two new competitors entering the market with high technology toys and games.
There are only 6 CSRs working 8 hour shifts in-house, and costs are very high.
Recently there have been some new customers accessing the website and ordering from Asia.
Department Goals:
Insert the SMART goals based on the SWOT provided here.
Customer Service Department
Goals:
Your revised SMART goals
We will increase customer
satisfaction by 20%
Answer all calls by the second ring,
or live chats right away.
Build our customer base through
Twitter in the next six months.
Create a new line of interactive toys
by the end of the year.
Reduce customer complaints.
Evaluate results on a timely basis.
(
U
n
i
t
4
[
A
B2
21
: C
u
s
t
om
e
r
S
e
r
vi
c
e
]
)
(
1
)
[Now show the process the customer service department will use to achieve these g ...
You need to demonstrate past successes with clients to increase credibility. Get this template @ http://www.demandmetric.com/content/case-study-template
For more course tutorials visit
www.tutorialrank.com
This is your final project. You will prepare a PowerPoint
presentation to present your findings. This assignment requires you to use Excel; make sure you also submit the Excel file to show your work. Place all calculations for each of the questions on a separate worksheet. Then, using the results of your work from Excel, prepare PowerPoint slides to answer the questions in a presentation format. Search the Internet to ensure that you are using the best PowerPoint tips to display an appropriate presentation.
Hide Submission Folder Information
Submission Folder
Week 2 Discussion Ends; Week 2 Writing Assignment due at 11:59pm
Instructions
MRKT 310 Principles of Marketing
Week 2 Writing Assignment
Part 1 - What is Strategic Marketing?
Learning Outcomes
Creating Value for Customers:
Student can demonstrate an understanding of the concept of value creation.
The Role of the Customer in the Company's Strategic Planning.
Student can assess the company's commit to serving customer needs as evidenced in a company's mission statement.
SWOT analysis
: Student can conduct a simple SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) of a product or service offering and draw inferences from an analysis of the results.
Competitive Analysis:
Student can conduct a simple competitive analysis based on criteria important to the customers of the product or service.
Directions
Select your product or service offering from the list in the Writing Assignment Discussion Forum. This list is also in the Syllabus. The
same product/service will be used in all of the writing assignments.
Research your product or service offering through the Internet and UMUC’s virtual library (your references will need to be mostly academic sources. See library services if you do not know what an academic source means). Do not limit yourself to searching solely on the product or service name. Look up the industry it is in (Hoovers.com is a good source for this via the UMUC library) and search on that industry as well. Look up the direct competitors. Check industry journals and the trade press. Ask your family, friends, coworkers and others what they think about the product and each of the competitors. You may want to visit a retailer to compare the products on the shelves or visit all of the websites. Keep all your research as you will need it for future writing assignments.
Prepare your assignment beginning with a title page with your name and the name of your product or service. Then answer each of the following eight questions (four in part 1 and four in part 2) in order and number the beginning of your response to each question. Although you do not need to repeat the question, each section should have a heading. The paper should contain approximately 5+ pages of analysis for the responses to the eight questions.
Creating Value for Customers.
Consider the customers you believe currently use your product or service and the definition of marketing offered in the course content. As we begin our study of marketing, what are your preliminary thoughts as to how you think the company creates value for its customers based on the concepts in this week's readings.
Role of the Customer in the Company's Strategic Plan.
The readings indicate that the best marketing begins with the customer and that commitment to the customer begins with including the customer in the company's mission statement. Find your company's mission statement. Repeat it ...
Product Edition: How we leverage UserTestingUserTesting
As Product Managers, you’re responsible for delivering game-changing products that both delight customers and grow the business. It’s also critical that the product decisions you make get buy-in from key stakeholders, whether it’s from your direct team or executives. Not only that, these decisions need to be made faster than ever before.
In our first installment of the Product Edition Webinar, UserTesting's Director of Product Brian Tran will share a few ways he leverages the UserTesting platform for product discovery and validation, to make decisions quickly and confidently.
You’ll learn how to use UserTesting to:
Uncover key unmet customer needs
Understand the perceived value of your product to determine pricing
Validate and prioritize feature sets
AssignmentsAssignmentsEach of the four assignments in this cou.docxrock73
Assignments
Assignments
Each of the four assignments in this course includes specific guidelines for completing the assignment and Final Project. Some general guidelines for satisfactory completion of the assignments and Final Project are described below.
Assignment Content
· Link theory and practice by explaining what you have learned as a result of the readings, dialogue with your fellow students, feedback, reflections, and practical application of skills.
· Make specific references to readings, feedback, ideas, and theories that prodded you to re-think your experiences and helped to increase your awareness of your marketing skills.
· Provide examples to support your comments and observations. Be specific and concrete. Tell a complete story. Avoid generalizations. Support a statement with a specific example that would demonstrate your understanding and skill.
· Share your thoughts and ideas about your own experiences and about the readings. Do not be afraid to challenge or disagree with the readings. Share what makes sense for you and what you have questions about. Be a critical reader.
· Go beyond general descriptions. Be thoughtful and critical in your analyses.
Assignment Structure
Remember, you will be judged by the quality of your work, which in this case are your assignments. To ensure the quality of your written work, keep the following in mind when preparing your assignments:
· Set up a cover page with your name, assignment number, and due date for each assignment in MS Word.
· Organize your assignments with clear headings to identify subsections. For example, depending on the assignment, headings might include: introduction, description of the topic under discussion, analysis and evaluation of the topic under discussion, learning for next time, and summary.
· Use 1.5 line spacing in your document to improve readability for your Open Learning Faculty Member.
· Use an 11-point or 12-point font.
· Number the pages.
· Use spell checker to eliminate spelling errors.
· Use grammar checking to avoid grammatical errors such as run-on sentences.
· Write in a formal manner suitable for business, rather than as a letter to a friend.
· Do not use red as your Open Learning Faculty Member’s comments will be in that colour.
· Please do not exceed the required length for each assignment. Communications should be clear and concise.
· Proofread your work. Not just on the screen while you write it, but the hard copy after it is printed. Fix the errors before submitting the report to your Open Learning Faculty Member.
· Restating of course material is not included in the format of the assignment reports, nor is it considered part of analysis. Anyone reading your report will be familiar with the case, and you need only to mention those facts relevant to your analysis and recommendations.
· Reference all quotations appropriately (author, date, title, publisher, page number) and, where possible, a web URL to the content or original web reference. This co ...
Similar to Devry busn 258 complete course latest 2016 feb (18)
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
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• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
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1. Devry BUSN 258 Complete
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2. Devry BUSN 258 Complete Course-Latest 2016 Feb
(All Discussions All Homework All You Decide And All Case Study)
Devry BUSN258 Week 1 Discussion DQ 1 & DQ 2 Latest 2016 Jan.
DQ 1
The Positive Impact of Customer Service (graded)
How does good customer service positively affect both the company and the customer?
DQ 2
Building Relationships With Customers (graded)
How can companies build healthy relationships with customers?
Devry BUSN258 Week 2 Discussion DQ 1 & DQ 2 Latest 2016 Jan.
DQ 1
Engaging Your Customers (graded)
Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would
implement it for a particular company.
DQ 2
Listening to Your Customers (graded)
Choose one of the Action Tips presented in Chapter 3 of the textbook and describe the tip, as well as why it is important.
Illustrate your argument with an example.
Devry BUSN258 Week 3 Discussion DQ 1 & DQ 2 Latest 2016 Jan.
DQ 1
Talking to Customers on the Telephone (graded)
Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples.
DQ 2
Electronic and Internet Communication (graded)
Choose one of the Action Tips in Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip,
from your experience as a customer, or your experience as an employee.
Devry BUSN258 Week 4 Discussion DQ 1 & DQ 2 Latest 2016 Jan.
DQ 1
Addressing Customer Turnoffs (graded)
What causes customers to become dissatisfied and turned off? How can you prevent it?
DQ 2
Emerging Trends in Customer Service (graded)
Choose one emerging trend in customer service and discuss how it is impacting the relationships between companies and
customers.
Devry BUSN258 Week 5 Discussion DQ 1 & DQ 2 Latest 2016 Jan.
DQ 1
Collecting Customer Feedback (graded)
How can companies collect feedback from customers, and how much data should be collected?
DQ 2
Handling Customer Complaints (graded)
How should you handle a dissatisfied customer? What about a customer with unreasonable complaints?
3. Devry BUSN258 Week 6 Discussion DQ 1 & DQ 2 Latest 2016 Jan.
DQ 1
Using Value to Exceed Customer Expectations (graded)
Explain how value and perceived value can be used to exceed customer expectations.
DQ 2
Using Information to Exceed Customer Expectations (graded)
Explain how providing accurate and timely information can be used to exceed customer expectations.
Devry BUSN258 Week 7 Discussion DQ 1 & DQ 2 Latest 2016 Jan.
DQ 1
Building Customer Loyalty (graded)
What strategies can companies use to generate and develop customer loyalty, and why is that increasingly important?
DQ 2
Stress and Customer Service (graded)
Customer service can be seen as a kind of emotional labor. How can you reduce stress and prevent burnout if you are a
customer service representative?
week 1
Homework Questions
week
Choose either the Independent Auto Sales and Service (IAS) case on page 16, or the Network Nutrition Distributors (NND)
case on page 17. For either case, answer all of the Strategy Planning Questions on page 17. Make sure that your writing is
clear, understandable, and properly formatted and edited, including checking for proper spelling and grammar. Provide a
cover page, reference page, and at least two accurate APA source citations for your answer. You may reference the textbook
or other appropriate academic sources. These can be web-based sources, but do not use Wikipedia entries as part of your
final submission.
week 3
Homework Questions
Continuing either the Independent Auto Sales and Service (IAS) or Network Nutrition Distributors (NND) case that you
started in Week 1, answer the Strategy Planning Questions listed on page 77 at the end of Chapter 4. Answer all three
questions (including all sub-questions) completely—your response should be at least 200 words, properly formatted,
clearly written and organized, and checked for spelling and grammar. Make sure to include a title page.
week 6
Homework Questions
Continuing either the Independent Auto Sales and Service (IAS) or Network Nutrition Distributors (NND) case that you
started in Week 1 and continued in Week 3, answer the Strategy Planning Questions listed on page 177 at the end of
Chapter 10. Answer all four questions (including all sub-questions) completely—your response should be at least 200
words, properly formatted, clearly written and organized, and checked for spelling and grammar. Make sure to include a
title page.
you decide
week 2
You Decide > Grading Rubric
Resolve the Situation
09:29 PM
02/26/2016
Scenario/Summary
BUSN258 - You Decide Assignment
ScenarioRolePlayersDeliverable
Scenario
You just took a new job as general manager with a manufacturing company. They brought you in because sales and profits
are declining. As you look into the company sales and profits issues during the first few weeks, you also observe that in
addition to the declining sales, the company has complaints from customers about a variety of issues, including late
shipments, defective products, and wrong invoices. Your sales and manufacturing groups blame each other and the
customer for the issues, including misleading information given to the customer by sales, incorrect information from the
customer regarding specifications, and unrealistic ship dates. On Thursday morning of your third week, a customer called
4. with a complaint about a defective product. The cost of the complaint could be significant. The department managers all
have different opinions on how to handle the complaint. By Thursday afternoon, you find that some of the required
information to make the part was missing. It was a rush job. The information is normally requested from the customer by
customer service. By late Thursday, you have the following positions:
Role
You have two roles here. The first is how to handle the complaint from the customer. Secondly you must decide on the
customer relations position you want for the company.
Players
Bob YeaderSales ManagerDori LatelyOperations ManagerJennifer GarlandCFOMonica MiltonCustomer Service
RepresentativeSam SpanielCustomer
Deliverable
Given the scenario, your role and the information provided by the key players involved, it is time for you to make a
decision. If you are finished reviewing this scenario, close this window and return to this Week's You Decide tab, in
eCollege, to complete the activity for this scenario. You can return and review this scenario again at any time.
Your Role/Assignment
Assignment
Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and
determine how you would resolve the situation. Write a report correctly formatted of at least 250 words. Submit the report
via the Dropbox. Remember to check your work for spelling and grammar issues before turning it in.
Grading Rubric
Category
Points
%
Description
Understanding
20
40%
Demonstrate a strong grasp of the problem at hand. Demonstrate understanding of how the course concepts apply to the
problem.
Analysis
20
40%
Apply original thought to solving the business problem. Apply concepts from the course material correctly toward solving
the business problem.
Execution
10
20%
Write your answer clearly and succinctly using strong organization and proper grammar. Use citations correctly.
Total
50
100%
A quality paper will meet or exceed all of the above requirements.
week 5
You Decide > Grading Rubric
Customer Feedback and Recovery
09:53 PM
02/26/2016
Scenario/Summary
Customer Feedback and Recovery
ScenarioRolePlayersDeliverable
Scenario
You are a general manager with a service company. You are hearing comments from your sales group that customers are
unhappy with your company. The comments range from poor service, missed assignments, to technical failures. When you
ask for specifics, you get a general view of dissatisfaction from your sales group, but not a clear view if there is an issue.
You have met with several of your large customers in the past few months, and they have not indicated that there is an
issue. If anything, your impression from customers is that things are going well. Your company is growing and there are
new customers and some new sales people.
Role
Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with
service?
Players
Bob YeaderSales Manager Dori LatelyOperations Manager Jennifer GarlandCFO Monica MiltonCustomer Service
Representative Philip FriedService Manager
5. Deliverable
Given the scenario, your role and the information provided by the key players involved, it is time for you to make a
decision. If you are finished reviewing this scenario, close this window and return to this Week's You Decide tab, in
eCollege, to complete the activity for this scenario. You can return and review this scenario again at any time.
Your Role/Assignment
Assignment
Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and
determine how you would resolve the issue. Write a report correctly formatted of at least 250 words. Submit the report to
the Dropbox. Remember to run the spelling and grammar check on your work before turning it in.
Grading Rubric
Category
Points
%
Description
Understanding
20
40%
Demonstrate a strong grasp of the problem at hand. Demonstrate understanding of how the course concepts apply to the
problem.
Analysis
20
40%
Apply original thought to solving the business problem. Apply concepts from the course material correctly toward solving
the business problem.
Execution
10
20%
Write your answer clearly and succinctly, using strong organization and proper grammar. Use citations correctly.
Total
50
100%
A quality paper will meet or exceed all of the above requirements.
week 7
You Decide> Scenario/Summary
Managing Employees to Give Great Customer Service
Scenario/Summary
Managing Employees to Give Great Customer Service
ScenarioRolePlayersDeliverable
Scenario
You are Bob Yeader, a Sales Manager of a small printing company. One of your sales people asked for a meeting. The
meeting was difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said the work was too much and the
customers too demanding. Where Pat used to be able to get all the work done in one week, there was now too much work.
Your internal staff has noticed that Pat seems stressed. You wonder if customers are seeing the stress. Pat has been with
your company for 15 years, but is ready to quit. You know that there is more work, after all there are more customers, and
you recently put in place some new procedures and technology to make service to customers better and increase sales. Pat
is the only one struggling; at least you thought so. You are wondering what your options are.
Role
Your role is to come up with a solution for Bob's situation. If you were in Bob Yeader's position what would you do?
Define the problem(s) as you see it. Determine possible solutions and pick a solution to implement immediately.
Players
Chris NihilHR ManagerGeorge FishCustomer ServiceJack MasonBob Yeader's ConsultantMonica MiltonCustomer
Service Representative
Deliverable
Given the scenario, your role, and the information provided by the key players involved, it is time for you to make a
decision. If you are finished reviewing this scenario, close this window and return to this week's You Decide tab in
eCollege to complete the activity for this scenario. You can return and review this scenario again at any time.
Your Role/Assignment
Assignment
Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and
determine how you would resolve the issue. Write a report correctly formatted of at least 250 words. Submit the report to
the Dropbox. Remember to run the spelling and grammar check on your work before turning it in.
Grading Rubric
Category
6. Points
%
Description
Understanding
20
40%
Demonstrate a strong grasp of the problem at hand. Demonstrate understanding of how the course concepts apply to the
problem.
Analysis
20
40%
Apply original thought to solving the business problem. Apply concepts from the course material correctly toward solving
the business problem.
Execution
10
20%
Write your answer clearly and succinctly using strong organization and proper grammar. Use citations correctly.
Total
50
100%
A quality paper will meet or exceed all of the above requirements.
case study
week 6
Case Study
Objectives
1. Companies with Good and Bad Service: Using the DeVry Online Library (available under Course Home) and online
research sources such as Google, research the customer relations and customer service reputations oftwo(and only two—no
more, no less) companies of your choice.
2. Supporting Research: Choose one company with an excellent customer service reputation, and one with a poor (or less
than perfect) customer service reputation. Compare and contrast the customer service reputations of these two companies.
Your paper should address the following questions.
1. What is the company with good customer relations doing right?
2. What is the company with poor customer relations doing wrong?
3. What are the results of the actions of the companies? For instance, financial, public relations, or employee issues?
4. What specific, actionable recommendations would you give for improving customer satisfaction for each company?
3. Additional requirements:Prepare a 750-word (minimum) paper addressing these questions, using APA style and
formatting. Pay particular attention to the accurate citation of your research sources.
Week 6: Write and Submit Case Study 2
During Week 6, you'll finish writing your paper. For APA format guidance please refer to the APA Tutorial in the Syllabus.
Ensure that the body of your paper, excluding cover page and sources, exceeds the 750-word count minimum, and that all
of the assignment requirements have been met. Then submit your paper.
week 3
Case Study
Objectives
1. Interview: After completing your assigned readings for this week, interview someone who has a customer
relations/customer service role, or responsibility where the person has organizational responsibility and knowledge of the
company’s customer relations policies. This person could be in your own organization, or in any other company. Ask the
interviewee to describe the role and importance of customer relations/customer service to the organization, and the top
three customer relations/customer service issues faced by the organization. In case of a last minute conflict, it is best to
have a second choice lined up.
2. Supporting Research: Based on what you learned in the interview, you'll conduct online research using scholarly
resources, which can be found in the DeVry Online Library (available under Course Home) and online research sources
such as Google. Locate at least four articles (two must be from scholarly resources) that discuss the current business
climate for this company for inclusion as sources for your paper. What are current trends in this business (or in the overall
industry of which this business is a member) that might impact customer service, customer satisfaction, or customer loyalty
positively or negatively?
Examples
Toyota is a business in the auto industry. Customers want safe cars. Recently, Toyota had a series of setbacks from brakes
failures to acceleration issues. Toyota has a history of great customer relations, but now appears to have to reshape its
image. Other car companies are using safety and quality messaging against Toyota (insert accurate APA in-text source
citation here). Toyota needs to address its customer service programs and customer relations for both existing customers
7. and potential new customers.
Yume, the owner of a local Thai restaurant, has recently introduced a customer loyalty program where customers earn
points for purchases that can be redeemed for free food and drinks; and customers love it! The American Restaurant
Association says that loyalty programs are growing in popularity, especially in small boutique establishments, where there
is a more personal connection between the owner and the customer (insert accurate APA in-text source citation here).
Yume's customers are very loyal and very satisfied, so since service improvement may not be entirely necessary, she may
be able to expand her relationship with her customers by selling her sauces and cookbooks to her customers. This venture
may also attract new customers!
Potential Research Sources:
Hoovers.com
Moody's online database
Ebscohost
ABI/Inform database
NetLibrary
Each of these resources contain business articles and other resources that may assist you in answering the case study
questions.
3. Analysis and Recommendations: Using what you've learned from the interview and your research, analyze the customer
service environment at this company. How can customer service be improved? What are your recommendations to this
company based on what you've learned?
4. Additional requirements: Prepare a 750 word (minimum) paper addressing these questions, using APA style and
formatting. Pay particular attention to the accurate citation of your interview source, and your secondary research sources.
Full contact information for your interview source (interviewee name, company name, phone, and email address) is
required, and should be included as a separate Appendix page following your Reference page.
Week 3: Write and Submit Case Study 1
During Week 3, you'll finish writing your paper. For APA format guidance, please refer to the APA Tutorial in the Syllabus.
Ensure that the body of your paper, excluding cover page and sources, exceeds the 750-word count minimum, and that all
of the assignment requirements have been met. Then, submit your paper.