NRE is privately owned and receives no government funding. It handles over 400 million customer contacts per year across its digital channels and employs less than 30 people. NRE has funded services such as real-time journey planning, ticket calculators, and alerting. It costs around £16 million per year to run NRE, including over £3 million spent on development. A key application called Darwin that powers many NRE services costs nearly £2 million per year to run. NRE has a responsibility to both the public and train operating companies to provide accurate rail information.