The document summarizes the agenda and objectives of a Developer Day meeting for National Rail Enquiries (NRE). NRE provides rail information services to over 400 million customers annually with a staff of under 30. Key points discussed include NRE's product and development plans, investments like the Darwin predictive system, costs of around £16 million annually to run including over £3 million in development, and obtaining customer feedback to prioritize developments.

1. Developer Day
17th January 2013

2. Agenda
• Introduction
• Objectives
• Who are NRE, what do we do?
• What services do we offer?
• Our product plans
• Business case engagement
• Commercial model
• Q&A

3. National Rail Enquiries
• Privately owned by the Train Operating Companies
• Receives no Government funding
• All developments at risk
• Customer contacts running up to 400M p.a.
• NRE-branded web, mobile web, TV app, tablet apps, SMS, mobile apps,
social media and speech recognition channels
• Provides 420+ B2B services
• Employs less than 30 people

4. Investments
NRE has funded:
• Darwin real time heuristic predictive system
• Real time journey planner
• Season ticket calculator
• Print you own timetable
• Alerting
• Route mapping
• Cheapest fare finder
• CIS feeds

5. Darwin – Not a Dataset
Southern CIS Amey Datel (6) TDs LICC (4)
ITPS Trust NRCC Workstation Theseus
Darwin Heuristic Predictive System
Information Services to NRE, TOCs and 3rd Parties
Data
Application

6. Our Costs
• NRE costs around £16M p.a. to run including over £3M p.a. in
development funding
• Darwin (running, maintenance, development, data feeds and licenses)
costs nearly £2M p.a.
• Licence fees for Darwin raise less than £250k p.a.

7. Quality is crucial
• NRE has a responsibility to the public as well as to TOCs
• Outputs must be right to protect both the public and TOCs
• The risk of poor products, and/or inaccurate use of the service, falls on
TOC revenue and industry image
• Ultimately we are responsible for the accuracy and quality of rail
information using our services

8. Customer Feedback
Development plans based on customer needs:
• daily surveys on our call centre, website, mobile site and apps
• nearly 25,000 surveys last year on the website alone
• surveys cover satisfaction with all aspects of the service, and verbatim
comments analysed every month
• also run ad hoc research throughout the year either on our own or with
others e.g. Passenger Focus

9. Channels provided
• Phone
• Web
• WAP
• Traintracker
• SMS
• LISA
• Gadgets/widgets
• Mobile
• Twitter
• Facebook
• Smartphone apps
• TV app
• Tablet apps

10. Services provided
• NRCC – T-12 checking; engineering info; promotions; bulletins; disruption
information; alternative route maps; social media
• Real Time Info
• Stations Info Database
• Season Ticket Calculator
• Real Time Journey Planning
• Print Your Own Timetable
• National Routing Guide
• Alerting
• Cheapest Fare Finder
• Stations Made Easy
• Help Point answering
• CIS feeds
• Onward Travel Posters
• National Service Indicator
• Darwin Timetable Feed / VSTP
• ‘When can I use my OP ticket?’
• Route mapping
• London terminals

11. Development Roadmap
January 2013

12. Introduction
There are a number of releases in development, currently planned or
further out in our development roadmap across all the following
channels:
• Full site
• Mobile site
• iOS and Android app
• Windows 8 app
• iPad app
Some of these developments are listed in the following slides.

13. Full site roadmap
Upcoming
• What can I do with my ticket: Routeing guide, london
terminals and other off peak services
• Appending earlier and later trains to the existing results
• Buy now
• Cheapest fare finder for all TOCs and the full day
• Link from LDB to OJP so that if no direct services are found
the user can quickly perform the journey plan
• Facebook login

16. Mobile roadmap
In development
• Appending earlier and later trains to the existing results
Upcoming
• Link from LDB to OJP so that if no direct services are found the user
can quickly perform the journey plan
• What can I do with my ticket?
• Account sync

17. iOS and Android App
In development
• Account sync
• Station information
• Appending earlier and later trains to the existing results
• All modes in LDB in a single list
• Expansible menu to give more options
• Edit journey and live trains
Upcoming
• Save Your Own Timetable
• Cheapest Fare Finder
• What can I do with my ticket?
• My Wallet (of purchased tickets, saved timetables and so on)

19. Further out ideas
• Add ons – the ability to sell eg Plus Bus, 2 for 1 tickets etc
• Destination Journey planning
• Consolidation of LDB and OJP
• Journey planning, fares and handoff in Windows 8
• Basket across all channels
• Mapping of results, stations, LDB heat maps etc