Få et indblik i de mange fordele den globale virksomhed Widex opnåede for både brugere og IT ved at implementere et Hybrid Cloud scenarie. Fordelene har været så store, at Widex nu altid tænker “Cloud First” i forbindelse med implementering af nye workloads. Palle Henriksen, driftschef, Widex

1. 24-11-2016 1
OPTIMIZE
OPERATIONS
IT HYBRID CLOUD
STRATEGY
Palle Henriksen
Manager of IT Operations

2. 24-11-2016 2
AGENDA
Introducing Widex
Hybrid Cloud Strategy
Implementation
How we reached the Cloud
Lessons learned
Conclusion

3. 24-11-2016 3
WIDEX VISION & MISSION
Vision
Give people unlimited access to a
world of sound by providing perfect hearing
Mission
Provide the absolute best hearing aids and customer
services
We offer the most advanced, natural sound on the market.
Our products let people connect and communicate easily
Helping people hear is our business

4. 24-11-2016 4
A GLOBAL COMPANY
We sell hearing aids in more
than 100 countries
Own 35 Sales Companies in
Europe,
Asia, Australia and South and
North America
3,800 employees worldwide of which
more than 350 are engineers
dedicated to development and
production technologySplit of global net sales 2014/15
Sales company
Point of Sales
Americas
35%
EU & MEA
40%
APAC
25%
4

5. 24-11-2016 5
Today
KEY MILESTONES
36 sales companies

6. 24-11-2016 6
Today
IT MILESTONES
36 sales companies
Local IT Support in a Company
developing and manufacturing
Hearing Aids
IT Support to a Global
Organization

7. 24-11-2016 7
IT IN WIDEX
CIO
ERP solutions
MDO
ERP
Busines
applications
BI
CRM
Web
IT services
IT support
IT Operations
5 fte
• HQ DK, 800 employees
• R&D, Production,
Logistics, Sales,
Marketing,
Administration,
Management
• Productions Units
• Research units
• Sales companies
Group IT Organisation 3500 Users
Managed
Partly managed
Lightly managed

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AZURE Data Center
Office 365 / Dynamics CRM Online
Ordinary Data Center where Microsoft is hosting Hardware
E.g. Domain controllers, RDS servers, Webservers
Services Provided by Microsoft or others
E.g. Storage for Backup, Web site as a service, SQL Database as a Service
Services build by Widex with the use of Microsoft services
E.g. Website based on Web application and a SQL database
HQ Data Center
Ordinary Data Center where Widex is hosting Hardware & Network
E.g. Hyper-V Cluster, SAN, Domain controllers, RDS servers, ERP systems
WHAT IS WIDEX HYBRID CLOUD

9. 24-11-2016 9
Step by step migration to Azure Data Center
First Class Data Center located in Azure
Access to Data Centers located around the world
Secure, scalable & flexible global infrastructure
Fast deployment of new infrastructure
Secure modern IT infrastructure
GOALS WITH A HYBRID CLOUD SOLUTION

10. 24-11-2016 10
IT HYBRID CLOUD STRATEGY
Physical servers
Virtual
Machines
Virtual
Machines
in Azure
SaaS
We have a service based sourcing strategy of selected technologies
Data Centers
• Azure is our Main Datacenter
• Remove dependency of HQ Datacenter as Single Point of Failure
• No Servers in Branch Offices

11. 24-11-2016 11
HQ Data Center
Main Data
Center in Azure
IMPLEMENTATION
WIDEX HYBRID CLOUD INFRASTRUCTURE

12. 24-11-2016 12
IMPLEMENTATION
CORE DOMAIN SERVERS IN AZURE
• Web Applications Proxy servers
• ADFS servers
• AD Connect
• DirectAccess server
• Domain controllers
• Print servers
• System Center Configuration Manager
• SQL servers
• RDS Farm

13. 24-11-2016 13
Operations Management Suite (OMS) - Server/System Management
Enterprise State Roaming – Synchronization of Windows 10 user settings
Password Reset Portal
AD Connect Health – Active Directory / Azure AD monitoring
Microsoft Intune – Mobile Device Management
Azure Backup
StorSimple - Backup as File Server Storage
IMPLEMENTATION
OFFICE 365 / AZURE SERVICES

14. 24-11-2016 14
Development Environment
Test Environment
Websites
Various Global applications
IMPLEMENTATION
AZURE APPLICATION SERVICES

15. 24-11-2016 15
ADVANTAGE WITH SAAS
Classic
Configuration
Hyper-V Host
Network
Integrations server
File server
SQL server
Frontend Web server
SaaS
• Website
• Integration service
• Storage group
• SQL databases
Benefits
• ”server free” application
• No service downtime due to Operations maintenance

16. 24-11-2016 16
Simplify IT
Change from best in class technology to Good enough standard products
Citrix replaced by MS Remote Desktop
VM Ware replaced by MS Hyper-V
Oracle replaced by MS SQL
Kaspersky replaced by Microsoft defender
Lotus Notes replaced by Office 365
BlackBerry replaced by Windows Phones
HOW WE REACHED THE CLOUD

17. 24-11-2016 17
Phase 1 (2011)
Implement Exchange Online & Lync (Office 365)
HQ, Productions Units and selected sales companies
Global rollout
Windows Intune for computers Outside HQ
Security patching
Anti-virus Management
Software Deployment
Global Microsoft License Agreement
Microsoft Premium Service to ensure focus from Microsoft
HOW WE REACHED THE CLOUD

18. 24-11-2016 18
Phase 2 (2012)
Global Intranet based on SharePoint Online
CRM based on Dynamics CRM Online
OneDrive for business replaces Personal File share
Windows 8.1 domain computers
HOW WE REACHED THE CLOUD

19. 24-11-2016 19
Phase 3 (2014–15)
Azure Enterprise agreement
Non domain Servers (mostly Webservers)
running outside our Server room
E-shop, Websites running in Asia (Singapore)
StorSimple
File Server Storage with Build-in Azure Cloud Backup
Extend server Room to Azure
Domain Controllers in azure
Domain servers in azure
Yammer network for Audiology & Product support
Microservices – Hearing Aid Configuration
HOW WE REACHED THE CLOUD

20. 24-11-2016 20
Phase 4 (2015 -16)
Azure is our Main datacenter
Global IT services located in Azure
Domain controllers
DIR Sync /ADFS / Applications Proxies
RDS servers running Cognos, local Finance
systems, HR
Office 365 Click to run installation
Operation Management Suite
Enterprise State Roaming
Password Reset Portal
AD Connect Health
HOW WE REACHED THE CLOUD

21. 24-11-2016 21
CHALLENGES WITH AZURE CLOUD
• New features every day
• Costs transparency could be better
• It is hard to provide the nesseseary
information to end users

22. 24-11-2016 22
Enterprise Mobility + Security (EMS)
Office Groups / SharePoint Teamsites
WAP as a Service
Azure DNS
Windows 10 Azure AD Joined computers
Express Route
Azure Active Directory as a service
Skype for Business IP Phone
NEXT STEP

23. 24-11-2016 23
Secure, scalable & flexible global infrastructure
Fast deployment of new infrastructure
Secure modern IT infrastructure
Consolidated collaboration platform
Cost transparency
Possible to use other vendors with Sing Sign On
HIGHLIGHTS

24. 24-11-2016 24
IT Staff needs to be
adaptable to ever
changing tasks.
Leave the boring and
reoccurring jobs to
azure while we focus
on business needs
MOST IMPORTANT REQUIREMENTS TO SUCCEED